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GoHealth Health Insurance Review

16 Customer Comments & Reviews - see all comments
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Founded in 2001 and based in Chicago, GoHealth provides customers with affordable health insurance plans, as well as other health and insurance products. The company has grown to feature field offices in North Carolina, Utah, and Slovakia. GoHealth is a BBB accredited business with a grade of A+.

GoHealth - Overview

GoHealth is an online marketplace that can provide multiple end-to-end health care solutions. The website allows customers access to QHPs and off-marketplace coverage. All potential customers have to do is provide their location, date of birth, and tobacco usage, and they can receive monthly premium quotes from local and national carriers immediately. GoHealth's vast network allows individuals and families the opportunity to find the best suited plan at the best possible price. Along with individual health plans GoHealth offers:

  • Medicare Insurance for Seniors
  • Health Insurance for Groups
  • Life Insurance
  • Temporary Health Coverage
  • Dental Insurance

Some of the Things Included with Plans Provided Through GoHealth

GoHealth offers the four "metal" categories of plans offered in the Health Insurance Marketplace. Each plan offers varying monthly premiums and coverage. Bronze plans are good for younger folks who are healthy as they are the lowest cost and will protect you in a worst case scenario. Platinum plans are good for those who require much medical care and can afford a high monthly premium. Some of the coverages included in these plans are:

Primary Care Visits
Diagnostic Tests
Hospital Stays
Generic and Specialty Drugs
Urgent Care
Rehabilitation
Mental Health Services
Substance Abuse Services

Types of Plans

Along with differences in coverage options, the four tiers of plans on the Health Insurance Marketplace offer varying degrees of cost to you:

"Metal" Tier Insurance Company Pays You Pay
Bronze 60% 40%
Silver 70% 30%
Gold 80% 20%
Platinum 90% 10%

Application

GoHealth makes applying for health insurance and sorting through providers very simple. After entering some basic preliminary information, customers are taken to a results page that shows all the plans available to them in their area along with the lowest priced plan first. GoHealth has an intuitive and easy to use interface that is more reminiscent of a travel website. Customers can easily refine searches along the left hand column by carrier, deductible and copayment amount, max out-of-pocket, plan type (EPO, HMO), "metal" tier, monthly premium, tax credit eligible, pediatric dental, and HSA eligible.

After selecting their preferred carrier, customers are taken straight to an easy online enrollment process. All in all, GoHealth has one of the easiest processes we've seen in applying for health insurance. 

Health Insurance with GoHealth

One of the main benefits of going with GoHealth for your health insurance needs, is the entire process from start to finish can easily be accomplished through the company's handy online portal. Additionally, GoHealth can estimate your tax subsidy online and apply the savings directly to the plan before you pay. In terms of customer service, the company has over 10,000 licensed insurance benefits advisors across the US who can offer personalized recommendations. Rounding out GoHealth's package is their ability to also offer other health insurance solutions like Medicare, group plans, and life insurance. 


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16 Customer Comments & Reviews

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Richard M
2/2/2021
I want to single out Kaela Glover with gohealth. I want to commend her for her dedication in helping me obtain Medicare coverage. She went above and beyond for me and was committed to solving my problem. I recently moved to New Hampshire from Massachusetts. I was looking for a comparable Part B plan from New Hampshire BCBS plan G. However, I was denied. Ms. Glover returned every call and made follow up calls on my behalf. Ms. Glover discovered that I never needed to change my Medicare Part B coverage even though I moved. She assisted me in getting my prior Massachusetts policy reinstated. Thanks to Kaela I'm insured again and sleeping much better at night . Thank you!!!!... Read More


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cynthia d
7/2/2019
Very disappointed with this company, customer service wasn't great but we needed insurance so so bad, I specifically asked for a plan type PPO, I was assured by the agent that all the plans she was giving me as options was PPO's, but it turned out that it wasn't, which doesn't meet the needs of our family. Very angry right now in a time of need and paying such a high premium and not having what I wanted. Not getting into the prescriptions that they do not cover... well very sad with all of this and felling cheated.


Misa C
12/31/2018
Want to be kept on hold for hours with no real help from anyone? Then this is the place for you! What a rip off.


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Don J
10/10/2018
TERRIBLE TERRIBLE COMPANY. I made the mistake of signing up through their website to see various quotes and made the dumb mistake of giving my phone number. Now I'm inundated daily with about 50 calls from various so-called "health insurance" agents. I called them to have my number removed from any listings, the operator rudely told me they would and just hung up. What kind of company is this? STAY AWAY AT ALL COSTS AND DON'T MAKE THE SAME MISTAKE I DID! Companies like this should be shut down and burned to the ground.


Rhett S
10/3/2018
As an independent licensed agent I have been paying for and using the Norvax/GoHealth software for over 10 years. In the early days they provided a great product and great service but since ACA they have become worse and worse. Today i would give them a zero in customer service! I have been trying for several weeks to get agent support to answer their phone or return an email and have been ignored. As a paying customer I give them the lowest rating possible.


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Chris
9/4/2018
I reached out and they turn out to be very helpful and spent time with me on what I might need.



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