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Pella Replacement Windows (Home Services Funnel) Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
52 Customer Comments & Reviews - see all comments
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Pella is a manufacturer of building materials such as roomside blinds, insynctive products, doors, glass cleaner, doors and windows. The company provides awning, double-hung, casement, single-hung, specialty, sliding, bay, special shape and custom widows. Pella offers personalized window replacement solutions with local Pella professionals.

Services and Features

Pella offers design your own window solutions. The company lets clients choose from vinyl, fiberglass and wood window frame materials. Vinyl Windows includes Pella 350 Series, Pella 250 Series and Encompass by Pella. Pella 350 Series has 54%-83% energy efficiency that has triple-pane glass.   

This replacement window provider manufactures casement, double-hung, casement, awning, sliding, custom, special shape, bay, single-hung and specialty window.  Pella offers in-home consultation to check the suitable window types for your home.

Wood Windows by Pella has 3 different kinds such as Designer series, Pella 450 series and Architect series. These windows have energy efficiency of 53%-74%. Clients can choose their preferred exterior colors, grille patterns, shapes, sizes and design.

Fiberglass windows are durable that can survive sub-zero cold and extreme heat.  The company offers Pella Imprevia that has Duracast material with energy efficiency. Pella provides free quotation for the cost of replacement of your windows.

Services and Features

Eco-Friendly

✔

Energy-Saving Performance 

✔

Online Product Registration

✗

Store Locator

✔

Free Quotation

✔

Online Brochure

✔

Free Home Consultation

✔

Window Types

Sliding Windows

✔

Jalousie Windows

✗

Awning Windows

✔

Single-Hung Windows

✔

Garden Windows

✗

Picture Windows

✗

Egress Windows

✗

Casement Windows

✔

Bay Windows

✔

Hopper Windows

✗

Window Frame Materials

Wood

✔

Vinyl

✔

Fiberglass

✔

Aluminium

✗

Energy Efficient Windows 

Thermal

✔

Triple Pane

✔

Double Pane

✔

Energy Star

✔

Plan Details 

Warranty

Limited Lifetime Warranty

Installation Fee

$99

Price

Not Stated

Replacement Windows at Pella

Pella is a good choice for clients searching for a more personalized touch for their windows. This is ideal for clients who would like to upgrade their current windows rather than just replacing it with standard window brands. Its free in-house quote services takes convenience to another level and ensures that your window replacement is handled correctly the first time, every time.

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52 Customer Comments & Reviews

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gprantil1972
11/14/2021
I have owned Pella windows in two different homes, over 40 years, and I have enough experience with them to tell you don’t buy them. The air gap leaks after a period of time, and don’t even Think about life time guarantee, it doesn’t exist with pella. They are not worth the price and they will end up causing you grief and the service sucks.

R
Rock A
10/24/2021
Pella windows are Kmart windows. The absolute worst windows on the market today. They only have a 2 year warranty and will eventually rot closed from the inside out. You will not be able to tell in most cases until you try to open the window. If you buy windows from Pella you need to also buy a whole lot of silicone for all the water leaks you are going to get and a sledge hammer for each room. Because if their is a fire you are not going to be able to get out your house. The glass on windows now a days is like automobile front wind shield glass they are not easy to break. All of my windows on my house rotted shut and I am not the only one. That is why they were sued but failed to contact... Read More

chilj75
10/15/2021
Very happy with the product but installation has been a nightmare! I spent $12,000 on Pella because of the name. The product looks great and works great but that is where the party ends. We were told that it would be 60-90 days before the install, but it was 6 months. We did the financing so we could pay them off in a year and not have to pay the interest so, they received their money upfront, and we will probably pay them off before the job is complete. They have failed final inspection 3 times and still counting. Although I am very happy with the product, I would NEVER recommend Pella to a friend. The customer service has also been below expectations. If I were to do it all over again, I... Read More

rolyo62
9/23/2021
To: Pella customer support CC: Tim Yaggi From: Barbara MacIlvain and Sean Benner Date: September 23, 2021 I purchased a Pella Lifestyle patio door for $5178.41 from Pella in Nashville TN on September 8, 2020 that was installed by Pella in November of 2020 at 3608B Saratoga Drive, Nashville, TN. I purchased the Pella door because of the strong warranty and local service available for your product. When I placed a call to Pella service in July of 2021 to correct the leaking patio door I was expecting well trained technicians and what I got was circus clowns. First visit: Two technicians show up and examine the door, place white paper towels all along the wood floor against the door... Read More

tanndow
9/17/2021
Beautiful windows with craftsmanship. However, customer service sucks. Project manager can not return a phone call. Plus they wanted to install a damaged window.

rob.sharkey
9/16/2021
Ordered auto-locks for my 250 series windows. One lock was broken during installation. 2 more locks fell off the windows the first time I opened them. I brought them through Lowe's. I strongly recommend not using Lowe's. Ordered the windows in Feb. Installation was in April. It is now Sept 16th, and installation is still not complete. Installers have been out 5X, already. Caulking is still not completed. Disgraceful customer service and quality!

M
mary h
9/15/2021
This company's products are horrible. They frequently break down, and are needlessly complicated and difficult to repair. Good luck to you if you need service. Expect at least a 6 week wait. Customer service is also horrible.

L
LaTanya M
9/13/2021
The window was installed and looked beautiful. 4 months later it started to fog some panes. After 1 yr the whole window fogged. We had to pay the install which was more than what the whole window cost. I have ordered many windows from dif. companies before and have never had a fogged window issue. This is my 3rd house. 1st time ordering Pella. Never again.

slrrickpa
9/9/2021
We ordered 2 Pella replacement sliding doors back in May 2021. Originally they planned to install in July. That was then pushed back to late August. This installation date was also cancelled. We are located in Lancaster, PA. When trying to contact them about a new date for installation they have continued to ignore our calls, saying they would get right back to us with an answer. They never call back. This has now happened the last four times we have contacted them. Hard to rate a product that they will not install. FYI: we put down a $10,000+ down payment in May.

sarahjcowley61
8/11/2021
Dreadful customer service! I reported a broken crank and rusting hardware more than 6 weeks ago and have yet to get a call for a service appointment. We replaced every window in our house January this year!!! oh yea we chose to over look a window that opens in the wrong direction -why- because we're nice people - never should have let that slip by. WHAT does it take for a phone call??? and then how long should we have to wait for the actual service call?? I'll keep you posted!

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