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Bluehost Web Hosting Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
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Started in 2003, Bluehost is a worldwide provider of web hosting and cloud-based online services. Web hosting products offered include shared, WordPress, VPS, dedicated, and reseller hosting. Bluehost also comes with a 30-day money back guarantee and 24-hour customer assistance and live support.
 
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How is Bluehost rated?

Breakdown

4.5/5
Performance
4.0/5
User Experience
5.0/5
Price and Subscription Model
5.0/5
Services Offered

Overall Rating: 4.7 / 5 (Excellent)

With a wide range of hosting features and integrations, Bluehost makes a strong case those looking for web hosting services. Although there is some room for improvement in the realm of customer service (since they have so many clients, customers often cite long wait times during peak hours), there is no other web hosting provider that offers so much for the price. Website features and security options are plentiful and top notch. What's more, Bluehost provides one of the easiest to use interfaces, making web design simple and quick even for the first-time user.

Bluehost Range of Services

Services Offered - 5 / 5

Bluehost makes it easy for clients to manage and optimize their websites. As far as features go, Bluehost offers more than most, with integrations and apps galore. Features include unlimited bandwidth, unlimited email accounts (with some plans), data transfer, free setup, file backup and more. Bluehost has excellent WordPress integration and support for e-commerce, databases, and a variety of multimedia formats.

Other features include Multiple 10 Gigabit Ethernet Connection, Customized Apache Web Server, Diesel Generator Backup Power, UPS Power Backup, and Dual Quad Processor Performance Servers. Bluehost also supports major scripts as well as CGI-BIN, PostgreSQL, Perl 5, and MySQL 5. Bluehost also handles multimedia formats with ease providing a smoother website experience.

Useful For:

  • Small Businesses
  • Beginners
  • Blogging

Operating System

  • Linux
Select Features
Unlimited Disk Storage
Unmetered Bandwidth
Unlimited Domains
Automatic Backups
Responsive Images
Dynamic Embeds
Data Transfer
Advertising Credit

Number of Email Accounts

5 to Unlimited
Email Features
Webmail Interface
Integration with Google Apps
Email Forwarding
POP3 Support
iMAP Support
Autoresponder
Archiving
Daily
Weekly
Monthly
One-Click Restore
Restore Databases and Tables
Download to Desktop
Hosting
Shared
VPS
Dedicated
Wordpress
Cloud Hosting
Control Panel
cPanel
Languages
Other
Ruby on Rails
MySQL
Perl
PHP
Python

Bluehost Security Features

Performance - 4.5 / 5

Bluehost also excels in security features, particularly in the area of spam protection. There are three anti-spam packages: Spam Hammer, Spam Assassin, and Spam Experts. Bluehost also offers hotline protection, which prevents theft of content and images. Blacklist enables users to ban IP addresses, and password-protected directories let you limit access to certain parts of your site. In terms of DDoS protection, Bluehost supports CloudFlare which helps protect against attacks.
Security Features
SSL Certification
Malware Scans
Blacklist
Anti-Spam Email Monitoring
SQL
XSS
Website Application Scans
DDoS Protections
Yes
Password Protected Directories
Yes

Bluehost Price & Subscription Model

Price and Subscription Model - 5 / 5

Bluehost is one of the biggest web hosting providers on the internet. As a result, plans are extremely affordable when compared to most offerings in the web hosting marketplace. As usual, longer plan terms will translate to cheaper monthly rates. Bluehost also offers a 30-day money back guarantee.
Money Back Guarantee
Yes
Free Plan
No
Shared Hosting Introductory Price Range
$2.95 - $18.95
Shared Hosting Standard Plan Price Range
$7.99 - $23.99
Plan Term
12-36 months
Auto-Renewal
Yes

Subscription Details

BlueHost will charge you the full introductory price for your ENTIRE selected term upon purchase. If you do not cancel before said term elapses, you will automatically be charged the standard full rate for the term you originally selected. For example a three year term at $2.95/month will cost you $106.20. After three years this will automatically be renewed and charged the standard rate of $7.99/month for 36 months at once. This will be $287.64.

Subscription Fine Print

Introductory prices apply to the first term. Money-back guarantee applies to hosting and domain privacy. All plans and products automatically renew unless you cancel. The renewal will be for the same term length and at the regular rates reflected in your Control Panel. The payment method you provide today, or we have on file, will be used for renewals, unless you change it or cancel. You may cancel at any time by calling customer support at +1 855 984 4546.

Bluehost Customer Experience

User Experience - 4 / 5

Although Bluehost has an A+ with the BBB, the company is the recipient of 93 negative reviews. They also have a poor Trustpilot score. Like most hosting companies, however, issues overwhelmingly center around auto-renewal policies and customer service. In terms of auto-renewal, as discussed in Pricing and Subscription Model, Bluehost is transparent that their plans will auto-renew unless otherwise cancelled. It seems, though, that customer support does have some room for improvement.
Year Founded
1996
BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
93
Trustpilot Rating
1.2 out of 10
Date Collected
2018-04-06

Support Hours

24/7

Contact Methods

  • Phone
  • Email
  • Chat
  • Online Form

Company Profile

Full Name
Bluehost Web Hosting
Company Website
https://www.bluehost.com
Headquarters
10 Corporate Drive, Suite #300, Burlington, MA, 01803

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Customer Comments & Reviews

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leekjameson
8/21/2023
It's been 20 days since I signed up for bluehost and my website is still not running properly. This is such an unethical company. The customer service takes days to complete even the smallest task and there are dozens of steps to get your site running. Who knows how much business I've lost over the past sever weeks. Now my domain is locked and I'm stuck with them for at least 60 days. This has been a nightmare experience.

agrudick
6/17/2022
Avoid Bluehost like the plague. I purchased three years of hosting from Bluehost at their extremely high renewal rate. Before the first year was over, their server went down for TWO WEEKS and took my website down with it. I can't let Bluehost do that to me again, so I had no other choice than to switch to a more reliable provider. Because the server failure happened after the 30 day return period, Bluehost kept SEVERAL HUNDRED DOLLARS of my money.

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