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Total AV Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,752 Customer Comments & Reviews - see all comments
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Total AV is a fairly new, fully-featured anti-virus software suite with both a free and a paid version.

It uses very little of your system's processing power to run, and has a number of differentiating features from other similar products on the market, chiefly the fact that it provides a VPN.

Total AV software is compatible with all major operating systems and is sold at a very competitive cost.

Total AV is a fairly new, fully-featured anti-virus software suite with both free and paid versions. The company offers three different security packages: Essential, Pro, and Ultimate, which all come with a 30-day money back warranty. The antivirus has been downloaded over 8,000,000 times and offers 22 security tools and 14 security features.

It uses very little of your system's processing power to run and has a number of differentiating features from other similar products on the market, chiefly the fact that it provides a Virtual Private Network (VPN). 

Total AV software is compatible with all major operating systems and is sold at very competitive costs. The company also offers lower promotional prices to new customers for the initial term.

Total AV is a comprehensive antivirus software that provides real-time protection against malicious programs and other online threats. The software provides complete protection for you and your family, safeguarding your identity during activities like making online purchases.

Total AV is compatible with a variety of platforms, including iOS, Android, Mac OS, and Windows platforms. 

PRICING

Total AV offers a 30-day free trial. The company offers three security packages, each at varying prices and with a different selection of features to meet the security needs of all kinds of customers. 

The company’s most basic plan, the “Essential Antivirus” comes with a license for one device and offers protection against viruses, trojans, adware, spyware, malware, protection against phishing scams, identity and online purchase protection, and real-time antivirus protection. This package’s regular yearly-cost is $99.95, but first-time buyers can benefit from the software’s $19.95/year introductory price. After the introductory period ends (one year), consumers can renew their licenses for the regular cost of $99.95.

The “Pro Antivirus,” which is Total AV’s mid-level security packages, offers all of the previously mentioned features plus a “system boost” feature, which enhances your device performance, and another feature that removes duplicate and redundant files from your devices. This security package comes with licenses for three devices at an introductory price of $39.95/year and a regular, annual price of $119.95.

Finally, Total AV’s most comprehensive security package, the “Ultimate Antivirus,” comes with licenses for five devices and includes all of the features offered on the Essential and Pro packages, plus web security tools, advanced firewall protection, web browser cleaner and manager, and PC performance and optimization tools.

All three of these security packages include a 30-day money back guarantee and 24/7 technical support.

Plans

As mentioned in the pricing section of this review, Total AV offers three different security packages, each with its own set of features. The most basic plan is the “Essential Antivirus,” which comes with one license at an initial rate of $19.95. The mid-level plan is the “Pro Antivirus,” which comes with three licenses for the initial $39.95. Lastly, the most comprehensive package, the “Ultimate Antivirus,” comes with licenses for five devices at an introductory price of $69.95 for the year. 

Plans and prices summarized:

  • Ultimate Antivirus (5 devices) $69.95
  • Pro Antivirus (3 devices) $39.95
  • Essential Antivirus (1 device) $19.95

FEATURES

Total AV’s security packages include a wide range of features. These features range from the standard protection against virus, trojans, adware, and malware, to real-time antivirus protection and firewall protection.

The software’s design is sleek, straightforward, and very user-friendly. It displays six big buttons with commands like click to boost and click to clean for the software’s main functions: antivirus protection, system boost, disk cleaner, web security, password vault, and safe browsing (VPN).

One of Total AV’s great features is its “Safe Site” browser extension. This extension protects consumers from harmful phishing websites, which are websites designed to steal personal information. The extension uses an extensive database of known malicious phishing URLs to detect any dangers before it’s too late.

The software also lets consumers schedule scans, select what kind of scan they want the software to do, and how frequently they want it to be carried out. This is especially helpful for consumers who are forgetful or who simply don’t want to keep setting up reminders on their planners.

Below is a chart comparing all of Total AV’s packages and features:

 

Ultimate

Pro

Essential

Virus, Trojans, Adware, Spyware and Malware Protection

Protection against phishing scams

Safeguard your identity and online purchases

Real-time antivirus protection

Enhance your device performance with system boost

 

Remove duplicate and redundant files

 

Stay safe online with web security tools

 

 

Advance firewall protection

 

 

Web browser cleaner and manager

 

 

PC performance and optimization tools

 

 

30-day money back guarantee

24/7 technical support

 

OPERATING SYSTEM COMPATIBILITY

Total AV antivirus is cross-platform compatible and the company’s website states it can work on all of your devices. 

Specific OS compatibility:

  • Windows 7
  • Windows 8
  • Windows 10
  • Mac OS
  • Android
  • iOS

The software works on desktops, laptops, cellphones, and tablets.

SUPPORT SERVICES

Total AV offers 24/7 technical support and customer service. The company offers these services through email, telephone, and live chat on their website. Consumers can also look for assistance on the company’s webpage since they provide answers to frequently asked questions, as well as a “knowledge base.”

The knowledge base has a wide selection of support options including a general FAQ, installation guides for the software for each device, desktop tutorials, mobile tutorials, account and billing sections, guides for uninstalling and installing, and a troubleshooting guide. 

The company also provides customer support in the form of video tutorials and with a section of popular helpful articles that touch on topics like resetting passwords, explaining what viruses are, and installation difficulties.

List of support services:

  • FAQs
  • Knowledge Base
  • Phone Support
  • Email
  • 24/7 Live Chat
  • Tutorials

SUMMARY

Total AV is an antivirus software that is very capable of handling today’s increasing attacks on personal information and online transactions. Real-time protection ensures that your system is constantly protected against malware, trojans, and other viruses.

With increased use of smartphones and mobile devices, Total AV is able to extend this level of protection by supporting these devices. Its cross-platform compatibility allows users to protect different devices simultaneously by simply installing the software on any device.

Although not accredited by the Better Business Bureau (BBB), the company boasts an A rating with the organization. The company takes the time to reply to consumers’ comments and reviews on its BBB profile, which is an indicator of good customer service. Total AV is also rated on the customer review website, TrustPilot, with an “Average” score of 6.1/10. Most of the comments on TrustPilot are positive and it’s worth pointing out that the company also replies to customer comments, reviews, and complaints on this platform. 

If you would like to read more, check out our review of the 10 Best Anti-Virus Softwares of 2018.


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1752 Customer Comments & Reviews

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K
Kay
5/9/2018
I downloaded this last year and didn't like it because there was not enough for me to be able to do with what I wanted. Plus, in order to do anything, I had to go through several screens wanting me to get other products, which was annoying. I canceled the account before 30 days were up. Today, I noticed a charge to my banking account for $99.95. I never got an email informing me this was coming out, etc. I called to get a refund. The guy I spoke to said I had agreed when I got it for the $99.95 to be deducted from my account. I had not done any such thing!!! I CANCELED my account. I am super-mad about this. I'm supposed to get a refund within 7 days. DO NOT GET!! BEWARE!! SCAM!!!!


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Loren
5/6/2018
This is NOT a good company to work with. They list themselves as a "free" service (to replace Microsoft Essentials or others). Once you download and start your scan - THEN you are informed that there is a fee and you much purchase the product. I went through to make the purchase but, there 15 screens trying to get me to purchase dozens of other products at "discounted" rates. After the 15th page, I got fed up and decide NOT to purchase from them as the whole process seems like a scam - I then discover that they charged me anyway without my getting to the final payment screen! They charged my card without permission as I did not get to final payment screen to authorize the... Read More


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Will
5/3/2018
Unbelievable Crooks, avoid like the plague! I ordered the protection last year, and found out today that they jacked up the price by £100 for this year. The worst bit? They assumed I wanted auto-renewal and made it difficult for me to unsubscribe, there's no button to click, and there's absolutely zero warning of the auto renewal! I just got a big bill in my account, this episode has been an absolute disgrace. From initial setup issues leaving me exposed to this, avoid as if your life depends on it! I wish I'd never signed up and now I'm refused a refund, because I've used a few hours worth of an annual service. Beyond livid!


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Eduardo C
4/28/2018
I installed a free Total AV 1. I considered subscribing to it for only $ 20 because it was on sale. but I could not find a way yo pay for it except for paypal which I don't use. 2. I tried again after a couple of hours but the "sale" had expired. This sounds very much like a bait and switch tactic often used by less than honorable stores. I would appreciate your assistance by paying for it through my credit card and at the original price advertised. Thank you Eduardo Lim


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Betty
4/16/2018
If you want a Total Nightmare chose Total AV. . after their installation and scan "paid" my computer was a nightmare of problems. 532 updates that would not uninstall, with an error report of " Fatal error code 0x80070643 fatal error by TOTAL when installing updates will not uninstall no matter what" Called corrupted installation. Contact customer or tech support results in different people with no extent of your previous e mails. Finally got through to a real person on chat, same runaround treated like an idiot and disappeared in the middle of one of my responses. My guess is I am looking at an expensive trip to a computer shop and a professional who may or may not be able to... Read More


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ejp1941
4/14/2018
Complete scam. After you finish your "free" scan you are requested to pay for it.


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License T
4/8/2018
I bought this product for five devices, and was successful loading and executing it on only one device. I contacted the AV chat room for assistance, waited for an hour with no response to get help setting AV up on a second device, and got no response. Sent email for tech assistance to resolve 'unspecified error' which took about 48 hours for a response which assumed I was a dumbass, asking if I removed the old software, which I had done. Good software should look for this and take care of the removal of incompatible situations. With a 48 hour turnaround to proceed through this to a resolution was unsatisfactory, so I gave up. All subsequent efforts said that I had used up all of... Read More


Sanjay B
4/7/2018
Worst Antivirus software. Please please never buy Total AV. Makes you PC unusable. Even a click will take ages to action. My machine started taking 30 mins to start. Then to Mozilla it started taking 15 mins. I wished I could worse words to use.


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Brian d
4/7/2018
total av is a virus as it does not remove anything harmful but adds harmful software. they trick people into buying it by placing themselves on top. they are fake, don't buy it. when you need it to work it wont. they steal your personal info and sell it. buyer beware. and why on this site is total av deemed excellent? every review here says the same things, all negative. this site is a scam. delete it all asap and hopefully the company wont hold your info hostage.


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Herbert M
3/31/2018
TotalAV is not Free software!! You are much better off with the antivirus built into Windows 10 already. Or use Avast Free, Kaspersky Free, BitDefender Free, all better choices. There is never a reason to buy antivirus at full prices. Buy licenses off Ebay from reputable sellers with high feedback scores. Webroot is an excellent choice also but they don't have a free version.



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