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Total AV Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
1,795 Customer Comments & Reviews - see all comments
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Total AV is a fairly new, fully-featured anti-virus software suite with both a free and a paid version.

It uses very little of your system's processing power to run, and has a number of differentiating features from other similar products on the market, chiefly the fact that it provides a VPN.

Total AV software is compatible with all major operating systems and is sold at a very competitive cost.

Total AV is a fairly new, fully-featured anti-virus software suite with both free and paid versions. The company offers three different security packages: Essential, Pro, and Ultimate, which all come with a 30-day money back warranty. The antivirus has been downloaded over 8,000,000 times and offers 22 security tools and 14 security features.

It uses very little of your system's processing power to run and has a number of differentiating features from other similar products on the market, chiefly the fact that it provides a Virtual Private Network (VPN). 

Total AV software is compatible with all major operating systems and is sold at very competitive costs. The company also offers lower promotional prices to new customers for the initial term.

Total AV is a comprehensive antivirus software that provides real-time protection against malicious programs and other online threats. The software provides complete protection for you and your family, safeguarding your identity during activities like making online purchases.

Total AV is compatible with a variety of platforms, including iOS, Android, Mac OS, and Windows platforms. 

PRICING

Total AV offers a 30-day free trial. The company offers three security packages, each at varying prices and with a different selection of features to meet the security needs of all kinds of customers. 

The company’s most basic plan, the “Essential Antivirus” comes with a license for one device and offers protection against viruses, trojans, adware, spyware, malware, protection against phishing scams, identity and online purchase protection, and real-time antivirus protection. This package’s regular yearly-cost is $99.95, but first-time buyers can benefit from the software’s $19.95/year introductory price. After the introductory period ends (one year), consumers can renew their licenses for the regular cost of $99.95.

The “Pro Antivirus,” which is Total AV’s mid-level security packages, offers all of the previously mentioned features plus a “system boost” feature, which enhances your device performance, and another feature that removes duplicate and redundant files from your devices. This security package comes with licenses for three devices at an introductory price of $39.95/year and a regular, annual price of $119.95.

Finally, Total AV’s most comprehensive security package, the “Ultimate Antivirus,” comes with licenses for five devices and includes all of the features offered on the Essential and Pro packages, plus web security tools, advanced firewall protection, web browser cleaner and manager, and PC performance and optimization tools.

All three of these security packages include a 30-day money back guarantee and 24/7 technical support.

Plans

As mentioned in the pricing section of this review, Total AV offers three different security packages, each with its own set of features. The most basic plan is the “Essential Antivirus,” which comes with one license at an initial rate of $19.95. The mid-level plan is the “Pro Antivirus,” which comes with three licenses for the initial $39.95. Lastly, the most comprehensive package, the “Ultimate Antivirus,” comes with licenses for five devices at an introductory price of $69.95 for the year. 

Plans and prices summarized:

  • Ultimate Antivirus (5 devices) $69.95
  • Pro Antivirus (3 devices) $39.95
  • Essential Antivirus (1 device) $19.95

FEATURES

Total AV’s security packages include a wide range of features. These features range from the standard protection against virus, trojans, adware, and malware, to real-time antivirus protection and firewall protection.

The software’s design is sleek, straightforward, and very user-friendly. It displays six big buttons with commands like click to boost and click to clean for the software’s main functions: antivirus protection, system boost, disk cleaner, web security, password vault, and safe browsing (VPN).

One of Total AV’s great features is its “Safe Site” browser extension. This extension protects consumers from harmful phishing websites, which are websites designed to steal personal information. The extension uses an extensive database of known malicious phishing URLs to detect any dangers before it’s too late.

The software also lets consumers schedule scans, select what kind of scan they want the software to do, and how frequently they want it to be carried out. This is especially helpful for consumers who are forgetful or who simply don’t want to keep setting up reminders on their planners.

Below is a chart comparing all of Total AV’s packages and features:

 

Ultimate

Pro

Essential

Virus, Trojans, Adware, Spyware and Malware Protection

Protection against phishing scams

Safeguard your identity and online purchases

Real-time antivirus protection

Enhance your device performance with system boost

 

Remove duplicate and redundant files

 

Stay safe online with web security tools

 

 

Advance firewall protection

 

 

Web browser cleaner and manager

 

 

PC performance and optimization tools

 

 

30-day money back guarantee

24/7 technical support

 

OPERATING SYSTEM COMPATIBILITY

Total AV antivirus is cross-platform compatible and the company’s website states it can work on all of your devices. 

Specific OS compatibility:

  • Windows 7
  • Windows 8
  • Windows 10
  • Mac OS
  • Android
  • iOS

The software works on desktops, laptops, cellphones, and tablets.

SUPPORT SERVICES

Total AV offers 24/7 technical support and customer service. The company offers these services through email, telephone, and live chat on their website. Consumers can also look for assistance on the company’s webpage since they provide answers to frequently asked questions, as well as a “knowledge base.”

The knowledge base has a wide selection of support options including a general FAQ, installation guides for the software for each device, desktop tutorials, mobile tutorials, account and billing sections, guides for uninstalling and installing, and a troubleshooting guide. 

The company also provides customer support in the form of video tutorials and with a section of popular helpful articles that touch on topics like resetting passwords, explaining what viruses are, and installation difficulties.

List of support services:

  • FAQs
  • Knowledge Base
  • Phone Support
  • Email
  • 24/7 Live Chat
  • Tutorials

SUMMARY

Total AV is an antivirus software that is very capable of handling today’s increasing attacks on personal information and online transactions. Real-time protection ensures that your system is constantly protected against malware, trojans, and other viruses.

With increased use of smartphones and mobile devices, Total AV is able to extend this level of protection by supporting these devices. Its cross-platform compatibility allows users to protect different devices simultaneously by simply installing the software on any device.

Although not accredited by the Better Business Bureau (BBB), the company boasts an A rating with the organization. The company takes the time to reply to consumers’ comments and reviews on its BBB profile, which is an indicator of good customer service. Total AV is also rated on the customer review website, TrustPilot, with an “Average” score of 6.1/10. Most of the comments on TrustPilot are positive and it’s worth pointing out that the company also replies to customer comments, reviews, and complaints on this platform. 

If you would like to read more, check out our review of the 10 Best Anti-Virus Softwares of 2018.


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1795 Customer Comments & Reviews

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Laurie T
11/20/2017
I signed up for TotalAV today and because I could not pay for the identity protection (after all it was suppose to be free) I got hacked by a foreign IP address tnight (same day!!!). Their customer support was a joke as the support person spent half his time laughing and joking with a coworker, the call was useless and now I am overdrawn at the bank. Support was no help AT ALL!! SCAM-you have buy all their extensions. NOT FREE AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


R
rantish r
11/9/2017
hi friends I need to share my experience about total av pro 2018 I got an offer to get total av pro for just $19, so I bought it. they had some wired type of verification, I had to call their customer services in order to activate my account and I had a vigorous conversation with a customer service agent and they activated my account and now on a sudden they deactivated my account and they sent me a mail saying that my country is not supported. they didn't mention me this issue when they took the money. this is a scam company. I don't care about the money its juss a 19 $ case. but scamming people cannot be accepted. I have the proof with me. please don't buy TOTAL AV they are scammers.... Read More


Isha B
11/1/2017
This is a total scam! This is malware. They got me good. I paid and downloaded TotalAV. After the download and scanning I wasn't able to use my computer. It kept freezing. I realized quickly I was scammed. It took me all day to remove this nasty malware. Please do not download!


S
Sidney M
9/11/2017
I have owns this for about 4 hours. I downloaded ans started a SCAN I had to leave fro lunch and some shopping and when I get back home my WD's 10 has - as usual - shut down and when I re-open the SCAN had only moved from 40% to 44%. If you do not have time to sit and stare at your computer find something else! EVen at 84 my time is more valuable than that to me!~ Other programs do not stop as this one did??? BidSid_33


F
Fred
9/9/2017
Jammed my Computer over 3 hour to uninstall that nightmare


Ron D
8/22/2017
Sick to death of programs that say they are free and if you really want to use them aren't close to free!


C
campbell
8/19/2017
total waste of money and 3 hours of my time uninstalling it after it jammed my computer and was uncompatable with maxathon browser and windows 7. once i contacted total av for a refund and to remove my account they were quick to do so after i insisted 3 times, i will see if the money is refunded quickly... dont buy this!


K
kathi
7/24/2017
Will not let me do a full scan


C
chau
7/15/2017
Horrible! buying is horrible, a lot of upgrade this for this much, you save so and so. I have to go to probably 10 of them. When the software run, click on the wrong thing and it ask for upgrade and save this much. I deleted it. It a total waste of money. I don't see how people are giving this 4 or 5 star.


Debbie H
7/11/2017
Purchased 7/10/17, after install my computer would not work at all, could not shut it down,kept going to a black screen. Called tech support Was told it was a fake offer was a virus. That i needed to uninstall it and have some remove the fragments that will be left behind.



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