Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
THE HOME DEPOT® Appliance Repair Review
ConsumersAdvocate.org
29 Customer Comments & Reviews - see all comments
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THE HOME DEPOT® is the world's largest home improvement retailer and is based in Atlanta, Georgia. The company sells tools and construction products in addition to providing a variety of home services, including the installation and repair of home appliances. THE HOME DEPOT® can repair and install any brand of appliance.
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29 Customer Comments & Reviews
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I'm having a difficult time getting service on a GE Range. Service person has will now make trip 3. one part at a time solution. Lack of follow up from the whatever service network they use.
Just an FYI for the folks out there buying the appliance warranties thinking it covers everything. Bought a refrigerator in 2020 and with 2 years the vegetable and lunch meat tray plastic brackets cracked. Thinking no problem, I have a 5 warranty. When I looked into it the expensive warranty I purchased does not cover the broken tray brackets or basically anything else that breaks inside the refrigerator. Bottom line read the fine print because they will not tell you this when purchasing the warranty. Very disappointed because now I have to spend close to $200 more for frig parts only 2 years old.
Complete disconnect between HomeDepot warranty claim and service center assigned to receive claim to come and repair Samsung Refrig. Ice cube maker and Ice cube bin.
2 same claim submissions never made it to Service center and then reasigned to another service center.
2nd Service Center told me they don't cover my home address area.
Back to Home Depot Warranty and spoke to Supervisor of excaltion complaint dept.
2 days later we are still working on finding yet another Service Repair company to come and take care of the warranty issue.
Asurion protection plan is a joke, don’t waste your $. LG is paying for the compressor & labor and Asurion doesn’t even want to pay for the service call to diagnose the 3 yr old refrig, UNBELIEVABLE!
Appliance installation service is terrible and horrible. there is long long waiting time to get gas stove installation . Even though I paid for measure, I had to call so many times to set up installation service. they said a constructor was supposed to call me but it never happened. I never had experience like this . They need to change their service system. I think their inner system is not working .
Tried to rent a metal brake from Home Depot. They lied about the price on the phone and tried to tell me when I got there that there was no such phone call. Also wouldn't let me rent it without also renting their truck - more money - even though last time I had a 10-foot brake of this type I loaded it into my car by myself with no problem. This is the last of a long line of problems, and I mean the last. Been a customer for years and spent many $000s with them but I'll never go back there again for anything.
I have a friend who purchased a lg refrigerator less than a year later the compressor went out that was approximately 90 days ago lgs solution was to give her a credit for a mini fridge valued at 300 dollars or less till repairs could be made , i would think 90 days waiting should require a replacement or a refund at the very least, but still waiting !! What kind of place does business like this ,!!!
We just bought a new deep freezer that was smashed and Home Depot replaced it. Now we have the deep freezer replacement and it is not freezing properly and it's under warranty still. Who can fix this problem?
Bought an LG washer in July. It was delivered on August 6th, and installed. Water drips into the main drum continuously. We called and reported the problem the same day, and were told it would take 6+ weeks until new washer was delivered from LG warranty services. Six weeks go by and we heard nothing. Called again, and after waiting on hold for well over half an hour, was told that the new delivery date would now be November 10th!!!!!
Yet online, it shows the same model is in stock, and can be delivered today! But they have to get a replacement from LG warranty services. Terrible policies, absolute BS! Don't buy your appliances here.
I bought a fridge on line during pandemic. I AM A SENIOR CITIZEN AND DISABLED. Cannot reach service warranty line. Have waited over 5 hours in accumulated calls. They do not answer emails. Deliver men dumped fridge. I cannot get the fridge to stop rolling all over the floor.
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor