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GM Financial Auto Refinance Review
ConsumersAdvocate.org
17 Customer Comments & Reviews - see all comments
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Founded in 1992, GM Financial is the wholly owned finance subsidiary of General Motors. They offer loans for buying new GM vehicles from dealers, as well as lease buyout loans for purchasing leased GM cars. Buyers can apply for credit through their secure online application, which then submits loan information to the dealer of your choice.
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17 Customer Comments & Reviews
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Everything was great until I had to refinance the vehicle after my husband's death as my name was not on the title/loan. Refinancing was an easy process through another lending institution as GM Financial does not finance, "used," vehicles. Payoff was made in a timely manner and the title with a lien release letter came promptly. However, our county (Kentucky) needs an actual lien release form which I have been unable to get since July 29, 2022 (it is now September 20, 2022). I have tried numerous times to get the form and have been referred to a website that, once again, will send a lien release letter at a cost of $21. The financial institution I used has contacted GM Financial, the... Read More
Worst financial company I have ever dealt with! I was instructed not to make a final payment on my lease because the dealership would make that payment so I did as instructed. GM Financial then reported a late payment to the credit bureau. Even after I called them to get this corrected they refused!
Vehicle itself was great, issue occurred AFTER the vehicle in pristine condition and 20k less miles than lease allowance was checked in at dealership. It sat at the dealership for 45 days after I returned it, now I have a bill for excess wear and tear for a dent/ding that I did not cause. provided information for resolution to GM Financial, insisted they are legally allowed to charge (and due to their lease agreement and the BBB they are) So they can legally steal from a consumer, and refuse to acknowledge and resolve a complaint. Money and greed of this corporation are what they believe in. DO NOT use GM Financial, the online reviews are building for this type of scenario more and more.... Read More
Unfortunately I can sympathize with with Dr J and the lag time of 7 weeks to receive to his title after the lease buyout. I’m going on 4 and a half months. Repeated phone calls for wait times ranged from 25 - 45 minutes. Yes I did make an attempt to correspond electronically and that got me a suggestion to call AGAIN. Was nevertheless informed the a third party company, hired by GM handled the titling process. Let me understand - they lease you a $40,000 automobile, you buy it out, and someone else closes the deal and they won’t tell you who. I wouldn’t use GM services again if financing was 0% with 0% down and 0 payments. The deal would go along with “I can’t afford free”, the... Read More
GM Financial (or it's representatives) does NOT care about consumers unfortunate situations during this pandemic. PERIOD!!!
Leased to buy 2017 Chevy Colorado Open road Springfield NJ . About 19,000 miles into lease noticed that truck was falling or slipping out of gear call Open to ask if I was driving in correct gear couldn’t get an answer. Was told to bring vehicle in was told twice after that nothing was wrong. Took vehicle to qualified transmission specialist told there was definitely something wrong . Bought truck In under instruction from GM financial complaints, head mechanic drove truck torque converter was bad . They put a different fluid in and told me drive it . I had 23,000 dollars of lease my salesman got in touch with me by phone . Told me that they wanted truck back me with four mos left on... Read More
your customer service is a joke! I made a payment and despite getting a confirmation email, neither Gm financial or my bank indicated a payment was processing. Two days later i receive a second email telling me my payment is past due. So I make a second payment. Today both payments have been taken from my account and I am being told it will be up to 30 days before I get it back! During a pandemic!!!
I paid my car loan in full but they put charge off and refused to remove it. Go with a car company that actually cars about you as a person. This one doesn't.
When I paid cash to buyout my lease they did not release my title in timely fashion ( 7 weeks). This forced me to drive my vehicle illegally as the registration had expired. They promised to send title overnight and did not. I will never buy/lease another GM vehicle due to poor customer service !!
Dr James R Sawyers
Boston, MA
GM Financial Auto Finance Department created an error and lost a payment, it took me months to clear. There were able reverse the charges, however when I asked to change the late dates because it is impacting my credit score they asked me for documentation. I've sent them to them multiple times, this is beyond unprofessional and frastrating. Disgraceful.
Top Rated
Our Partner
- Save thousands on your Auto Loan within minutes!
- Skip up to 3 car payments
- Average savings of $138 per month
- National lending network with competitive rates
- $0 out-of-pocket cost