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AUTOPAY Auto Refinance Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
18 Customer Comments & Reviews - see all comments
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AUTOPAY is an online marketplace for Auto Refinance and Auto Loans. It maintains partnerships with leading credit unions, banks and lending institutions across the country and is able to allow customers to choose from multiple auto loan offers with the most competitive rates and terms. AUTOPAY offers a convenient online application process which instantly connects customers to its network of partner lenders.

How is AUTOPAY rated?

Breakdown

4.7/5
Loan Details
4.5/5
Customer Experience

Overall Rating: 4.6 / 5 (Excellent)

AUTOPAY gets good marks from us mainly due to the flexibility of loan options. Offering traditional, cash-back, and lease payoff financing for new or used vehicles, the company also sets itself apart by extending refinancing options for those who have improved their credit score since taking out their original loan and are now looking to lower interest rates and monthly payments or shorten the loan duration. Clients who opt to work with AUTOPAY can save an average of $165 a month and obtain 65% lower interest rates. Those wanting to secure financing or refinancing for their vehicle from a trusted network of credit unions and lending institutions across the country are sure to find a fair deal through AUTOPAY.

Auto Loans & Refinancing

Loan Details - 4.7 / 5

AUTOPAY offers both purchase and refinance loans with APRs as low as 1.99%, and wider than usual terms and loan amounts. Their loan amounts range from 2,500 to 100,000, so customers can finance the vehicle they want regardless of make and model. Loan terms with AUTOPAY range from 24 to 84 months, although longer loan durations may translate into higher interest charges. Down payments are not required, but depending on the lender's offer and the vehicle's value, it may be more beneficial to set aside at least 10% for a down payment that may lower interests incurred over the life of the loan.

Types of Loans Offered

Purchase Loans
Refinance Loans
Lease Buyout
Private Party Purchase

Purchase Loans

Loan Amount
$2,500
Max Loan Amount
$100,000
Min. APR
1.99%
Term Length
24 months
Max Term Length
84 months

Loan Refinancing

Min. Loan Amount
$2,500
Max Loan Amount
$100,000
Min. APR
1.99%
Min. Term Length
24 months
Max Term Length
84 months

Loan Qualifications

Qualification - 5 / 5

Applicants must be 18 years or older and show proof of income to qualify for financing. They are also required to present a driver's license, proof of insurance, proof of residency, a loan payoff letter if refinancing, and their vehicle identification number (VIN) for full approval requests. Since AUTOPAY works with a broader than usual spectrum of credit ranges, even clients who are still building their credit scores will be able to find a good auto financing option that saves them both time and money.

Borrower Qualifications

Minimum Age
Must be 18 or older
Minimum Income
No Minimum Specified
Minimum Credit Score
640
US Citizenship Requirement
No
Verification / Documents Required
Social Security Number
Driver's License / Photo ID
Employment Information / Pay Stubs
Proof of Citizenship / Residence

Vehicle Qualifications

Mileage Limit
No Limit
Car Age
No Limit
Car Makes
Any Vehicle Make

Application & Service

Customer Experience - 4.5 / 5

As an auto loan marketplace, AUTOPAY's application process is faster than most. The company seeks to expedite the loan application process by delivering same-day results and funding within one to seven days. AUTOPAY carries out a soft credit inquiry upon application and only does a hard pull on your credit once you have chosen an offer to submit for lender approval. Numerous hard credit inquiries could lower your credit score, but multiple inquiries within a 14-day period will only count as one, so make sure to complete all your loan applications within a two-week window.
Approval Time
Same Day
Funding Time
1-7 Days
Fees
No Fees Specified
Benefits/ Features
Online Rates / Application
Pre-approval Soft-credit Inquiry
Customizable Payment Deadlines
Deferred Payments
Joint Loans Available

AUTOPAY Reputation & Reviews

Reputation - 4.5 / 5

AUTOPAY is a Better Business Bureau-accredited company with a composite score of 4.13 out of 5 stars based on 19 customer reviews and an A+ rating. Although they have received some negative reviews and a minor number of complaints, a large share of customers attest to AUTOPAY's attentive service, hassle-free process, and knowledgeable approach. Optimism and honesty are among the company's core values, which further confirms their commitment to offering the best possible service and the lowest rates.
BBB Rating
A+
Number of BBB Positive Reviews
6
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
12
Date Collected
2017-12-14

Contact & Additional Information

Lender Type
Marketplace
Homepage URL
Company Phone
(844) 276-3272
Headquarters Address
1147 N Broadway, Denver, CO, 80203
Mailing Address
PO BOX 40469, Denver, CO, 80204
Year Founded
2007

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18 Customer Comments & Reviews

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ghalayini118
5/21/2024
Auto Pay are simply thief institute ! they offers a good interest rating at the beginning, and then when you fill the application for ( new or refinance ) and after they put a hard inquiry at your Credit File, your will be chuck from the accurate (extremely high interest rate ! ) this is what happened to me, after I been incurred a (hard Inquiry ) then I have to cancel my application due to the higher interest rate ( even it is higher than the Norman market rate according to my excellent credit score )! Stay away from them !


Cheryl W
6/12/2023
It is definitely a SCAM. I have excellent credit; income and they promised a rate they could not obtain for me. But why say you can get a 3.51% rate when you really will have a hard time obtaining a 6% rate? Some governmental agencies must be able to close down these types of operations. DO NOT fall for it because they will hit you on running a credit report and tell you they cannot do anything for you. I will check into the BBB and post later on what I find.


3oo2oo1oo
2/25/2022
In a nutshell AUTOPAY is a SCAM! Do Not Let Them Steal Your Info I applied online and authorized them to do a hard inquire for an auto loan and then got an email from a loan specialist named Heather Watson asking me to submit more documents (payroll, driver’s license and other sensitive docs) via email to complete my application. I asked her If I can get to know an estimate of the rates via email and she said she will be able to after sending her the documents requested. I sent her the documents requested and It has been 4 days and I did not get any response. I called AutoPay and they promised she will call me back and nothing happened, I emailed, called and texted her number without a... Read More


bramlettderrick1
2/15/2022
TOLD US WE WAS APROVED, PROCESS TOOK 6 DAYS FOR THEM TO COME BACK AND TELL US THEY COULDN'T DO THE LOAN. VERY UNPROFESSIONAL WE PROVIDE EVERYTHING THEY ASKED FROM US. DO NOT RECOMMEND!


jmjthree1965
12/14/2021
This is a follow-up to my previous review for AUTOPAY that was not favorable. Since my last post, they did get me a loan approval, but the interest was about a point too high. My payments would be lowered but not by as much as we had hoped. In the long-term, it was not quite worth it. I'll say that credit reports by the major credit unions, still had one bad credit move that was necessary for my wife and I but should have been taken off, after almost 8 years! This is basically the only negative we've had in our 38 years of marriage but seemingly, these credit unions can decide to punish you awhile by not removing something the laws that regulate them, require. In the end, AUTOPAY was... Read More


jmjthree1965
12/6/2021
My star rating will reflect my experience with AutoPay to this point. If the company completes the process and I'm satisfied, I'll have my wife write a 2nd favorable review, with higher star rating, from her PC. Here's the thing; they have already not been completely upfront with us. Our worst fear in regard to this, is seeing other reviewers say they are a scam. I will not make such a negative for "our experience", unless they continue a run-around, as we have so-far seen. If they fall through with us, after approval and saying they have a lender for us, at the approximate interest and payment already stated, I will not report them to all of the scam investigation firms other sites list... Read More


credittailors
12/3/2021
so far so good with shaun 8.4 apr down to 4.5 cut my payment in half no early payoff penalty i don't know but my experience was easy


belbel420
10/19/2021
I was approved for a loan to refinance 2 vehicles however they gave me the run around. I submitted everything they need but was told I was still missing items I would submit the missing item and was told I was missing something else this kept going on and on for about a month. I sent proof to the rep of the items that were sent and he ghosted me. I sent personal identification information and signed a notriazed limited POA and they said they never received it. I sent the confirmation and the name of the person who signed for the documents and got no respones. I am now worried that my personal information is out there floating around. I would not recommend Autopay.


Sandy D
8/18/2021
GET IN YOUR CAR AND DRIVE AWAY AS FAST AS YOU CAN. THEY ARE A SCAM. You are given an “ironclad” approval then you sign and upload a purchase agreement with a lender along with duplicate documents of every kind. Remember, set in stone, absolute approval. Wait for it … they call and tell you that due to a discrepancy with a lien, you cannot be approved. We have financed at least ten cars with a second lien; it’s done everyday. What’s even more disturbing is that when you call the actual lender, in our case, Affinity Federal Credit Union, New Jersey, they know nothing about and have no record of your application or their Purchase Agreement that you have executed. NO STARS, should be... Read More


bdadvice
2/26/2021
My experience with company has been nothing short of horrible. They lure you in with a promise of saving you money on an existing loan. Then the fun begins. Upload documents, describe that you are a 1099 contractor, provide them with last years 1099. Provide proof of additional income. Then receive notification that your savings are going to be 1/3rd of the original amount. Their lender sends you documents to sigh, 4 pages in need of a notary stamp that's $40, plus the time expended in getting them done. Then I get a letter from the "lender" that they can't approve me, because the loan value is less that what they were asked for. In my case the amount of loan was almost $2000 more than... Read More



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