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Lexus Financial Services Auto Refinance Review
ConsumersAdvocate.org
9 Customer Comments & Reviews - see all comments
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Lexus Financial Services is Toyota's auto loan branch for Lexus, their line of luxury vehicles. Based in Texas, the company has been financing Lexus purchases and leases with flexible payment options for over two decades. They feature a variety of educational resources on their webpage to help potential customers choose the Lexus that's right for their needs and budget.
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9 Customer Comments & Reviews
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i moved from CA to NJ 6 weeks and NJ DMV needs the original title sent to them NOT me - i have made several calls to them and each time i get a different answer and the last lady told that their title system is hard to read and the title has not been sent to NJ DMV as the previous reps told me
Horrible experience and sad cause lexus cars and service are excellent
There is lack of transparency of payment amount due. I was shocked to still see a lingering balance after I thought I paid my car off. These people don’t work with you and make it look like it is the customer trying to get over when in fact they reveal hidden fees that are not revealed. I would not recommend.
I filed a bankruptcy, did not include them, now they won' send me a bill, only communicate if I call them. I don't know my balance until I call. Payments have all been on time for 30 months, who ever made that rule is one stupid insensitive individual. I do not recommend them.
The balance on the website, phone and app does not reflect the total amount due. I learned the hard way. After I thought I paid the car off, I was surprised to see an ongoing balance. I was told that I still owed about 60 bucks. I told them that I never knew or saw that amount via telephone or by app. The representative then stated it would have been best to go to their website as that gives the most up-to-date payment information. I reassured them that I also checked out the website and all three sources (app, phone, and website) had the same balance. The representative was not helpful and did nothing to accommodate. Lexus Finance is the worst. A Lexus is a nice car, but I would avoid... Read More
Just got a new Lexus on 12/27/22. I am unable to create a payment method on their absurd website for the past two weeks. I tried calling them last week to pay over the phone - but guess what? That system was down too. I tried calling them today and more guess what?! Their main number is down.
This company is horrible. Lease through your credit union or bank and don't use them.
This is my second car from Lexus, when I turned my car in more than a year ago and just got a call from a collection agency that I owe $700 for the end of lease penalty. I had no contact from Lexus or any mailed documents or bills. When I called they could not help with anything and just kept telling me to call their business partner , which is the collection agency. Considering another brand I spend 50K for this car, I guess it is MBZ time
I have been waiting for almost two months for a letter of acceptance from Lexus to my insurance company. After waiting on hold for 26 minutes, I was told they’re very busy and they review claims in the order they are received.
LFS is the worst company that I ever have to deal with!
Their customer service is totally opposite with the product reputation, my Lexus lease expired 3 months ago and I am still waiting for my refundable security deposit back despite numerous phone calls.
I will not purchase a Lexus car based on my experience.
Absolutely the worst treatment I received for the money I have spend on that lease. Over 30 grands. I will never lease from Lexus again in my life. I was ripped of in every aspect. Lexus financial horrible customer service. Every customer representative tell you something else.
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Our Partner
- Save thousands on your Auto Loan within minutes!
- Skip up to 3 car payments
- Average savings of $138 per month
- National lending network with competitive rates
- $0 out-of-pocket cost