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Toyota Financial Services Auto Refinance Review
ConsumersAdvocate.org
19 Customer Comments & Reviews - see all comments
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Established in 1983, Toyota Financial Services is the wholly owned finance subsidiary of Toyota Motor Company. Among their loan offerings are new and used car loans, as well as lease buyout loans. The application process is done entirely on their website, where customers can make payments on their loans as well.
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19 Customer Comments & Reviews
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I ended a three-year lease with Toyota Financial Services and the whole process was tainted by their aggressive collection actions. I turned in my vehicle at lease-end, in pristine condition, and with 6000 miles to spare. That is a lot of value back to Toyota. In consideration of this, I asked them to waive the disposition fee. I also told them that I had lost my job due to the corona virus. They would have none of it and proceeded to pester me with collection calls me every single day (except weekends). All of my 36 payments were made on time but they rode me like a deadbeat for the $350. After speaking with them five times to no avail, I paid the balance in full. I will never use them... Read More
At this point, especially after reading other similar reviews. I don't know how this company has not been raided by the FBI for financial fraud. I have now contacted via phone and email for a month about a 4500 principal payment I made. Keep in mind they do not have an option where you can pay principal online. This is the only financial institution I have ever dealt with where you cannot pay principal online. You have to call that in or submit via message support. I have now contacted the 7x over this matter and every time I get the same answer. Please allow 3-5 business days. And every single time they do not apply the payment. This company is greedy and all they want to do is collect... Read More
I had a Toyota Prius C that was totaled by a drunk driver. The accident happened in July and our insurance sent Toyota a check to cover the loan balance and I have GAP insurance to pay for the remainder. This check was cashed by Toyota in September but Toyota is still charging me monthly payments. It is now October. Their website's help menu just gives me an error message so the only way to contact them is via phone. My insurance broker, insurance adjuster, wife, and I have been calling for months and get put on hold only to be hung up on after about 20 minutes or so. Again, we've been calling FOR MONTHS. I finally got through today and they said they haven't received this check (even... Read More
Living a nightmare with Toyota Financial.. I bought a toyota prius 2016 from Larry H Miller Toyota Lemon Grove in San Diego last year and sold it this year.. after that I canceled my Toyota Auto Care and should receive back U$2.905 dollars.. the thing is.. The dealership says they issued a check to toyota financial and that they should cash the check and write me a new one and send me. Toyota financial says that the check was for me and they received it and forwarded to me.. and to a wrong address.. So now one says that I should call the other one, and the other one says that I should call the one.. I am in the middle of this situation not knowing what to do and they don’t care at all...... Read More
These people are terrible. Do not finance here! I have tried to pay off the loan early and they will not accept electronic check from bank, wire payment or payment from computer. Only accept Cashier Check.......Once they receive the complete payment they will not release the title. Every day they say they will send Car Title, but so far I am still waiting, waiting & waiting. These people lie, mislead and avoid providing honest customer service. Do not make your car loan here!!!
This is the WORSE customer service I ever experienced. By brother died and I am trying to keep his car payments current. After spending 45 minutes on the phone, I finally got an actual person, They put me on hold for 10 minutes to determine if they were allowed to talk to me. I said I want to make a payment! Why wouldn't you talk to me? Then they proceed to tell me that I can't pay with a credit card because I am not 30 days late. Are you kidding me!!! So, I did not make a payment at all. You people are disgusting.
You are kidding???? OMG !!! Have tried now 4 times to have Toyota Financial change the due date for my monthly payment from the 5th of the month to the middle of the month (15th - 20th). My payments have shown over due since I got the car. Every time out of the 4 encounters with Toyota Financial, I brought my account to current status by paying the monthly amount + late fee and requested each time a change of due date, once online and as of today 3 times by telephone. The man I spoke to today at Toyota Financial (Chester) was so condescending and rude, I had to remind him I am the customer. I regret leasing this car from Toyota. If the due date is not moved, I will return the car and go... Read More
save your time and money and dont do business with them. all the messed up stuff, pay off your can and their site showing its payed off and the account close, two months later with no mail, no release, or title has been received when called they said oh yea we will release it now and you have to wait for another 6 weeks. and i have a friend had received a wrong title. its not a financial corporation its rather a pawn shop running by stupid people.
7 weeks after ending my lease and turning in my 2015 Toyota Highlander in excellent condition and I can not get the refund due me for one overpayment and credit for canceling extended warranties in a timely manner. Thus far I have spoken to 7 different people and still can not get anyone to tell me when I might expect my refund. Today I was on the phone for 90 minutes and spoke to 4 different people and still no satisfaction. The TSF agents are unable to even acknowledge that I have a credit balance due me but theY ABSOLUTELY REFUSE TO LET ME SPEAK TO ANYONE THAT CAN SETTLE THIS WITH ME! The customer service agents are always professional but totally unable or unwilling to resolve the... Read More
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Our Partner
- Save thousands on your Auto Loan within minutes!
- Skip up to 3 car payments
- Average savings of $138 per month
- National lending network with competitive rates
- $0 out-of-pocket cost