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Intelius Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
14 Customer Comments & Reviews - see all comments
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Founded in 2003 in Bellevue, Washington by former InfoSpace executives, the now San Diego, California based people search web site, Intelius® provides public record information services like background checks, reverse phone number lookup, and criminal and traffic records searches. The company holds an A+ rating with the BBB and provides services online and via apps for Android and IOS.
 
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How is Intelius rated?

Breakdown

5.0/5
Types of Background Checks
5.0/5
Report Quality
5.0/5
Reputation
4.0/5
Pricing
2.5/5
Customer Support

Overall Rating: 4.4 / 5 (Excellent)

Intelius scores highly with us mainly because of the contents of their background checks themselves. The company provides unparalleled detail. In the online background check marketplace, there is no shortage of consumer complaints about information being out of date or inaccurate. Intelius, who has been in the game longer than most of its competitors, has a strong reputation for reliability and comprehensive reports. Most customer complaints center around not understanding the billing process. Know that Intelius will migrate you to a monthly subscription after your initial trial period. So make sure to cancel with the company in the correct time frame if you do not wish to continue the service.

Intelius Background Check Details

Report Quality - 5 / 5

Intelius' services are second to none. The company is able to search literally billions of public records and can provide some of the most comprehensive and detailed background checks out there. The company's sources are routinely updated with up to date available information. What's more, Intelius' reports have an extremely intuitive layout and are simple to read and reference. They can include a person's detailed criminal and traffic history, tax liens, bankruptcies, court rulings, education and employment history, possible marital records, known aliases and relatives, and associated phone numbers and email addresses, if the information is available.
Legal Records
Civil Actions
Bankruptcy
Sex Offender Registry
Marriage and Divorce
Federal/Nationwide/State Criminal
Federal/State Criminal and Traffic Records
Other Records
Social Media
Past Addresses
Education & Employment

Intelius Company Reputation

Reputation - 5 / 5

The majority of customer complaints about Intelius seem to revolve around billing problems. Although the company clearly states on its billing page that customers will be charged on a monthly basis if they do not cancel after the initial trial, many report not being aware of this before purchase. Intelius has a detailed and searchable help section on its website where customers can get answers to questions about their reports, accounts, website features and billing. The company's customer service phone number is listed in the checkout process. It is also on the receipt email and in the "how do I cancel my membership" Help section.

Key Reputational Facts

Year Founded
2003
BBB Rating
A+
Number of BBB Positive Reviews
3
Number of BBB Negative Reviews
77
Trust Pilot Rating
2.4 out of 10
Verified Contact Info
Yes
Date Collected
2024-07-07

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
No
NAPBS Accredited
No

Intelius Pricing

Pricing - 4 / 5

Intelius offers three membership plans: "Reverse Phone Lookup + People Search", "People Search", and "Address Lookup + People Search". Here’s a look at each:

I. Reverse Phone Lookup + People Search ($0.95 5-day trial, then $35.30 per month), includes:

- Unlimited phone reports
- Unlimited person reports
- Unlimited address reports

II. People Search ($25.11 per month), includes:

- Unlimited person reports
- Unlimited address reports

III. Address Lookup + People Search ($0.95 7-day trial, then $34.95 per month), includes:

- Unlimited address reports
- Unlimited person reports

Intelius also offers two useful add-ons:

- Downloadable report files (One-time fee of $3.99)
- Intelius Identity Protect ($9.95 per month or $119.40 per year)
Free Report
No
One Time Report Charge
$0.00
Monthly Subscription
Yes
Plan 1 Name

Disclaimer

You may not use the non-FCRA approved service mentioned in this article or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA compliance. This service doesn’t provide consumer reports and is not a consumer reporting agency. (These terms have special meanings under the Fair Credit Reporting Act, 15 USC 1681 et seq., (“FCRA”), which are incorporated herein by reference.)

The information available on this website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person’s criminal history. The service doesn’t make any representation or warranty about the accuracy of the information available through their service or about the character or integrity of the person about whom you inquire. For more information, please review the service’s Terms of Use.

All product names, logos, brands, trademarks and registered trademarks are property of their respective owners.

Company Profile

Full Name
Intelius
Company Website
https://www.intelius.com
Headquarters
600 B St, San Diego, CA, 92101

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14 Customer Comments & Reviews

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Christopher S
2/7/2019
50 bucks to tell me nothing but the name I already knew. What a waste of money

Andrew J
1/3/2019
Intelius? You mean "PeopleConnect". Intelius is owned by PeopleConnect, who also own US Search. And in all 3 cases, there is no such thing is customer support. There is no email. There is no phone number (except for media inquiries, which is what I'm using for technical support). I'm giving it a medium rating, not because of any particular problems I'm having, but because asking technical questions is very difficult, and this suggests I might have problems later.

A
ann
12/28/2018
Had previously used Intelius about 2 yrs ago. Went to do an updated search and paid almost $100 for all criminal records searches plus regular search. New report had much of the previous information deleted, especially business and criminal information.. I could, however, pay more for them to go to the courts (they claim) and obtain more detailed information. When I complained that I had paid over $50 for court information that had been in the previous report , they refused to refund charges for criminal background information stating there could be many reasons why it wasn't there. They offered a free different report, but that wasn't what I needed. Canceled account to prevent further... Read More

Craig H
10/15/2018
The report they provided was no different than what I found on the Internet with a free search. The $8.95 spent is not worth their effort. Recommend you avoid this website. Requested a refund due to their lack of information but was denied. Learned my lesson to not trust a site that already has horrible online reviews.

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