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Alliant Credit Union Banks Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
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Alliant Credit Union is a financial cooperative that is fully owned by its members. The credit union provides a variety of financial services, including bank accounts, loans, credit cards, insurance, investments, and retirement services. Founded in 1937, Alliant is one of the largest credit unions in the United States, with over 385,000 members and an estimated $10 billion in assets.
 
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How is Alliant rated?

Breakdown

4.5/5
Availability/Customer Service
4.0/5
Accounts Performance and Fees
4.0/5
Financial Strength

Overall Rating: 4.2 / 5 (Excellent)

Alliant Credit Union is a great choice for customers wanting to switch from traditional banking to a financial cooperative. For those that qualify, Alliant Credit Union offers a variety of financial services, such as bank accounts, loans and credit cards, and benefits that include high APY rates, no maximum balance for accounts, a large network of ATMs, and no monthly fees if conditions are met. Since Alliant is a credit union, customers need to join to benefit from their services. However, the process is simple and almost anyone can become a member.

Alliant General Banking Services

Availability/Customer Service - 4.5 / 5

Alliant offers a large variety of financial accounts and services. There are 3 types of checking and savings accounts, and most provide better than average annual percentage rates (APY) to members. Most savings accounts can be opened with a minimum of $5, have no maximum balance limit, and they come with 1.80% APY and no monthly fees when a customer chooses eStatements. To keep an account open, members must keep a five dollar minimum balance, and to earn interest the account must have a minimum of $100. Checking accounts are fee-free, require no minimum balance, and have a 0.67% APY with the exception of their Free Checking. Alliant provides other services to its members, including credit cards, auto and RV loans, personal loans, mortgages, home equity loans, IRAs, and term life insurance, among others.

Savings Accounts

Savings Account
High-Rate Savings, Supplemental Savings, Free Teen Checking
Savings Account APY (Annual Percentage Yield)
1.80%
Savings Account Fees
Insufficient Balance Fee
Inactivity Fee
Passed Monthly Transaction Limit Fee
Overdraft Fee
Out of Network ATM Fee

Checking Accounts

Checking Account
High-Rate Checking, Free Checking, Free Teen Checking
Checking Account Fees
Check Reorder Fee
Stop Payment Fee
Insufficient Funds Fee

Additional Services

Cards
Credit Cards
Loan Products
Personal Loans
Mortgages
Mortgage Refinance
Home Equity Loans
Auto Loans
Student Loans
Student Loan Refinance
Physical Branches
Alliant Credit Union has 11 physical branch locations in 8 cities and 5 states.
Rewards Programs/Special Offers
Alliant Advantage Mortgage Program, Alliant Home Rewards,

Other Bank Accounts

CDs
Money Market Accounts
Brokerage Accounts
Retirement Accounts
IRA
Roth IRA
Accounts for Children
Sweep Accounts
Student Accounts
Joint Accounts

Alliant Digital Banking Services

Accounts Performance and Fees - 4 / 5

Alliant's digital banking services provide everything members need to manage their account at home or on the go. The credit union's website offers members account management, money transfers, online bill pay, eStatements, and even free credit score access. Furthermore, the website provides budgeting and planning tools, helping members plan out their budget and showing how much they are spending and on what. Alliant's mobile app is also up to par with what it's expected of a banking app, giving users the tools to make money transfers, pay bills, deposit checks, and find Alliant ATMs and branches. The mobile app also gives the option of fingerprint authentication, allowing customers access their account faster.
Mobile App
Yes
Mobile Features
Photo Check Deposit
Digital Wallet Synching
Transfer Funds
Bill Pay
Online Banking Features
Direct Deposit
Online Bill Pay
Transfer Funds
Account Alerts (Text/Email)
Resources/Additional Features
Budgeting Tools

Alliant Financial Strength and Reputation

Financial Strength - 4 / 5

Alliant has a good reputation online, being BBB accredited and holding a A+ rating on their website. Federal and state regulators also give Alliant high ratings for safety and soundness, and because they are one of the largest credit unions in the nation, members can rest assured their funds are safe. The company phoneline provides 24/7 support to members, and all email inquiries are usually answered in no longer than one business day.
Year Founded
1935
Live Help 24/7
Yes
Customer Support Hours
24/7 customer support.
Contact Methods
Phone
Email
BBB Rating
A+
BBB Total Complaints
30
BBB Resolved Complaints
6
Date Collected
2018-09-17

Company Profile

Full Name
Alliant Credit Union Banks
Company Website
https://www.alliantcreditunion.org
Headquarters
11545 West Touhy Avenue, Chicago, IL, 60666

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Customer Comments & Reviews

Loading Reviews ...
Christopher B
7/29/2019
Terrible and difficult experience setting up account(s) for me and my sons!!! Honestly the worst experience in 30 years of banking! I have to message customer service for everything, it has taken a month and I still don't have certain things correct with our accounts. :(

Top Rated
  • $0 minimum starting deposit
  • Checking account—earn 1% cash back on up to $3,000/m in debit purchases* 
  • No monthly fees
  • Access to 60,000 free ATMs nationwide
  • High-yield money market and CDs

*See website for details

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