American Blinds Review
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24 Customer Comments & Reviews - see all comments
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Based in Houston, American Blinds is an online company that focuses on bringing luxury style into your home. They offer custom designer blinds, shades, shutters and draperies without the designer price tag. The company has an A+ rating with the Better Business Bureau and over 60 years of experience in the industry.
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24 Customer Comments & Reviews
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I ordered Levolor plantation shutters from American Blinds and received them very timely. When we hung the shutters, they STUNK. So bad it makes us nauseous and headaches. I called them and they said to clean them with soap and water. I cleaned them every way I could and they still stink. Called American Blinds back and they had Levolor remake the shutters. I received them today (took 3 weeks, not expedited as requested) and they only remade 2 of the 3. Called again, and their response is we will make the 3rd and send to you. No offer of refund for the goof-up or try to make anything better. GO SOMEWHERE ELSE TO BUY YOUR PRODUCT
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Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hi Darren, I'm so sorry you've had this experience! I'm happy to look into this and help anyway I can. Please send me a message at SocialCare@AmericanBlinds.com and I'll look into this further with a supervisor! -- Katherine R, American Blinds Social Care Team
We placed an order for sliding panel covers for our sliders. We followed the exact measuring instructions. The order arrived on January 26, 2020 and we hung them up on January 29, 2020, we found that they were way too narrow for our sliders. Inside mount, there are gaps on each side, 1.5" and 1 3/4", they looked terrible. On January 29, 2020, we contacted customer service and after a long conversation, remeasuring everything and sending photos, they shipped a replacement order to us. The replacement order arrived on February 8, 2020, and we attempted to hang them on February 23, 2020, they were the same exact size as the original order. I called customer service again on February 23,... Read More
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Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hi Susanne, I'm so sorry you've had such a frustrating experience. I believe I have your order details and see we may have received different information regarding your top measurement. For verticals (inside mount) we always ask for the top measurement of your window frame and the factory will take a small inside mount deduction from this. For more information on measuring for verticals, click here: https://media.americanblinds.com/pdfs/measure-instructions_vertical-blinds01.pdf. I'd like to look into this further with my supervisor, confirm the top measurement of your window frame, and help any way I can to help make this right for you. Please send me an email at SocialCare@Americanblinds.com and I'll look into this further! If you have any questions please feel free to ask - I'm here to help! -- Katherine R, American Blinds Social Care Team
We ordered a second set of blinds after dropping almost 1K on a first set of blinds for out entire house. Thinking they would be as great as the first we jumped right in. Well, shame on us. We ordered two sets of 2" wood blinds Legacy collection in Golden Oak. There is nothing golden about this stain. It is red, real red and actually looks nothing like the picture on the website. Needless to say, red is not a color we wanted or needed but according to Customer service we are stuck with them. We chose American Blinds based on selection and pricing and I have to say that is about it. Their customer service is horrible and they basically said tough crap, they are yours. Well, yes they are... Read More
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Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hi Allen, I'm so sorry you've had such a frustrating experience! I'd love to look into this further and help! Please send me a message at SocialCare@americanblinds.com and I'll do all I can to turn this around for you! -- Katherine R, American Blinds Social Care Team
I chose American Blinds based on their customer service rating, pricing, and the process of eliminating other companies. I asked that the top down/bottom up cord be placed on the right side because my bedroom is so small that trying to use the mechanism on the left would require that I stand on the bed which is awkward but also impossible for me as I am 58. I was told that this could be done, with "both cords" being on the right for the one of two shades--the one going directly over my bed, but when the blinds arrived, the top down/bottom up was placed in its standard "left" position. I couldn't wait to get two more made--we hung both shades just in time before the first snow fell... Read More
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