Blinds.com Review
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83 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company not only offers traditional blinds, shades and drapes, but also unique window coverings such as skylights and arches. Blinds.com enables customers to customize blinds and shades online. Customers can DIY or, with Blinds.com's professional measure and install program, they can receive the same level of service as an at home or in-store shopping experience.
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83 Customer Comments & Reviews
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Ordered blinds for new house. Was disappointed at first after receiving notice that my order was delayed but it wasn't a big issue for me since these are custom sized. However, the blinds actually arrived earlier than expected. Quality is excellent and they look terrific. Installation was a breeze. Love them!!!!
Let me first say, that I am 17 days outside of the 30 day satisfaction guarantee window. I ordered $3000 worth of blinds. 1 Roman Shade - its fine...not great quality, but it's ok. 2 Motorized Sheer Shades - Quality is low end but the motor works. Programming both blinds to work with one remote will take an engineering degree. The instructions are worthless, as is "customer service". 6, yes 6 Room Darkening Sheer Shades. As with the motorized, the quality is low end but here's the thing. Although a chain pulley is pictured in the customization menu...these blinds come with the cheapest rope money can buy and some sort of plastic spring loaded anchor that requires you to drill into... Read More
Website is great. Ordered blinds for ten windows. Also ordered the installation service. Communication was awesome with the installation service. They came out and confirmed our measurements and order. We were surprised when our blinds arrived because there was no communication from the manufacturer. The installation service contacted us and we scheduled the install. The installer arrived on time and did a fantastic job. Here is where things went off the rails. There were no tilt rods included in the shipment for half the blinds. The installer said all I needed to do was contact blinds.com and have them send the tilt rods out. That was TWELVE weeks ago. I have contacted them three... Read More
OK So first let me say..."This was completely consumer (my)fault. Throughout the years, I have used blinds.com to custom fit my entire home. Adding two new windows, of course, I need two new blinds. We set out to measure the windows and low and behold, measured them incorrectly. Also, the other blinds all have tilt cords, we ordered wands. Nope..Bad all the way around. So, of course, I beat my husband up a little and bit the bullet to re-order. After explaining the long drawn-out story to a sweet young lady (Jasmine), who said, "No worries Miss Lisa, we replace up to 4 blinds per lifetime at no charge so long as you reorder in the next 7 days (had 30 days). Wait! What? Not something I... Read More
I was very upset by blinds.com's unwillingness to stand behind their product. Our first purchase of three blinds for a west-facing bay window from blinds.com is still in great shape with no flaws. Our second purchase, made in 2017, has started to come apart and is now in two pieces from where it totally split across the middle. This is obviously a manufacturing flaw; however, the company service representative said that they will not make it right as the product is out of warranty. I get that, but am very disappointed that they won't even offer a discount or anything on a replacement. Of course, if the manufacturing process is flawed then, a replacement probably wouldn't last... Read More
Good product. Terrible customer service. The product was ordered on 5/19/23. Shipment arrived on 6/15/23. But the hardware was missing. I reported the missing hardware on 6/17/23. Customer services would not overnight the missing parts. I was told 5-7 business days for missing parts delivery. At 8 business days, I do not have the hardware. I do not even have a tracking number.
I have spent so much time on the phone getting the run-around from Blind.com.
Blinds.com made a mistake, that happens. Blinds.com should correct the mistake ASAP. That is not happening. Bad customer service.
Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Thank you so much for reaching out to let us know about your experience with this recent order. I'm so sorry that these parts had not arrived, and for the delay and that these were missing to begin with. I can see how frustrating this must be especially when I am sure you are ready to complete your installation. I do want to make sure you are assisted, if you have not spoken with our team already to have this taken care of, please reach out to us at socialcare@blinds.com with your order number and the email on your order so that we can help right away. We look forward to resolving this for you very soon!
DO NOT USE THEIR BLINDS INSTALLATION SERVICES. AARON (father) and JACK (his son) are thieves. Jack a 20ish young man was welcomed into our home this early 2023 to install our blinds, from BLINDS.COM and while he was installing 24 blinds, he stole 5-6 boxes of 50 bullets from a case we had opened in our master's bedroom dresser, on the very opposite wall from the windows so he was snooping. I felt violated, disrespected, unsafe, and very angry after this ordeal. BLINDS.COM and HOMEDEPOT just never did anything about this. This father and son from BLINDS.COM contracted by HOMEDEPOT are still in Oklahoma going in freely in your lovely houses looking to steal from you. Yes reported... Read More
I'm reading these reviews AFTER buying one of their products online. Sure don't seem too smaahht now! At first I just wanted to confirm my suspicions that blinds dot com is the same company as justblinds dot com, and both companies I ordered samples from have the same address, however I received only one batch of samples. Look, I KNOW, the blinds are actually made in China or even worse and direct shipped here, that's why it takes a month to get a two day turnaround product..... that's why the customer service is terrible if there are any problems. I bought one blind for a little old lady who will use it sparingly and is of course, kind of cheap, and fussy. So I did not want to... Read More
I have used blinds.com in the past for my own home and was very pleased. Shipping was fast. My husband and I went into the rental business and needed blinds. Ordered again and was very pleased with the product and received them very quickly. Then, I made another order on Dec 8. When I made the order, the estimated shipping time was Dec 23. Fine. I received an email from Blinds.com on Dec 19 saying the blinds were in the way. They had labels made and were waiting for pickup on Dec 16. It is now Jan 4 and the blinds I ordered are STILL sitting someplace waiting to be picked up. Our rental home is waiting for those blinds and I have contacted blinds.com multiple times with the same... Read More
Their delivery system is just awful. You receive a shipping notice from them but your packages are still not shipped. After they send you a shipping notification, your packages stay in their warehouse for at least a week. Yes, you heard right. They said the packages were awaiting for pick up by FedEx and did not change the statue over the week. My case were twice just like that. Plus, they are offering discount year-round. However, regardless of all sort if different discount offered, the final price is always the same. There are many other good blinds stores online. If you want to receive the product within a reasonable time, order it elsewhere else.
Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Hello, I'm so sorry for the delay in your delivery! While shipping delays can happen, they are typically infrequent and we always want the best experience for our customers so we thank you for your feedback.
I was able to find your most recent order using the email address here, and I can see part of your order has been delivered, while the rest is due to deliver today. If there are any further issues or concerns with your order, please know we are happy to help! You can email us at SocialCare@blinds.com or call Customer Service at 800-505-1905 option 3. -- Austin L, Blinds.com Social Care Team
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