Blinds.com Review
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83 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company not only offers traditional blinds, shades and drapes, but also unique window coverings such as skylights and arches. Blinds.com enables customers to customize blinds and shades online. Customers can DIY or, with Blinds.com's professional measure and install program, they can receive the same level of service as an at home or in-store shopping experience.
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83 Customer Comments & Reviews
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I ordered my blinds in August, they arrived on September 23rd horribly damaged. I called immediately and spoke with Justin C. who was very nice. He indicated that they would remake all 3 blinds and they should arrive on Oct 15th. I pointed out that one of the blinds looked "ok", only a little damage. He guided me to keep that one and return the other 2 that were very damaged. However, he indicated that they would remake all 3 and I could use the one I kept for spare parts. He even went as far to say "you don't really need to return the other 2", but I told him and the shipper to take them as I did not want the hassle of throwing such large items out. Fast forward on Oct 15th and... Read More
I ordered 3 blinds over a month ago. 2 came without the mounting hardware. The 3rd took 3 times as long as originally promised. I called for the mounting hardware and it still is not here two weeks later. Calling customer service gets you noncommittal answers and weasel words. Don't do it!
I ordered blinds for 5 windows. 2 of 5 shades did not work. They re-made 1 twice and ended up with a different type of shade. 1 still doesn’t work but I gave up. Buyer beware…
Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Hello there, Thank you for taking the time to share. I am so very sorry there is still an issue with one of your shades. This is not the experience we hoped you would have nor should there be continued problems with this product. I would love to assist from here to make sure your shade is working properly. I was able to pull your past orders using the email address provided and I will also reach out to you via email to further help with the best solution under your 3-year warranty. I look forward to assisting further. -- Tami F., Blinds.com Social Care Team
Pros: Blinds a beautiful and fit perfectly. Quick shipping. Cons: I forgot to order tie downs and there is absolutely nothing they can do to retrofit the bottom rails. We got tie down brackets but when we put them in, they pull the endcaps right out of the bottom rails. It's unimaginable to me that in this day and age there is absolutely no way to retrofit our blinds to accept tie downs. They would be happy to have me place another order to replace these but that is not financially feasible. Hoping the wind doesn't get too bad and bash these blinds around. Yes, it's my mistake but they should be able to do something to help me out instead of just saying no, that bottom rail... Read More
Blinds.com has been the worst ecommerce experience I have ever had! They truly do not care about their customers and have no sense of customer service at all. I originally ordered custom blinds for what will be my baby’s nursery. I got a great deal on the black friday sale and I fell pregnant shortly after. It was just perfect and I thought I would have my baby’s curtains waaay before my August due date as the ship date was originally posted as Jan 12-20. January 20th came and went. I even gave them more time as I did not reach out until the beginning of February in regards to the shipping status of my order. This is when they replied back to me and told me that the manufacturer was... Read More
I am so disappointed with the customer service at Blinds.com. I purchased a blind, it arrived with misrepresented and incomplete instructions. The pulls were not attached, so it would not roll up and down. Yet the instructions showed the pulls attached. It was defective. They sent me a replacement. I hired a professional to install and it is inoperable. I took pictures of the blind, the instructions and sent to Allegro at Blinds.com. It's been over 2 weeks and still do not have a refund. I would highly discourage ordering from this company.
Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Hello, I am so very sorry to hear there have been problems with both shades ordered and that my service team has not followed up with our solution as of yet. I understand your disappointment and would love to further assist you. I have reached out to you via the email address provided here. I look forward to assisting you further. -- Tami F, Blinds.com Social Care Team.
I bought a shade from blinds.com 18 months ago. Almost two months ago, the shade broke. There is a 3-year warranty on the shade. The company sent a replacement part. It was too large. Then the company sent a replacement shade. That was too large too. Now they offered to send the first part again. I no longer trust this company to honor their warranty, as expected.
Don't use them
We ordered 5 Roman Shades in October 2021 for oversized windows at our cabin. We received them in December 2021. When they arrived, the boxes they came in were pretty beat up. Huge holes and tears in the boxes that it went through and ripped the plastic that covered the blinds. I took pictures of everything. When we drove the 100 miles to our cabin to install them we found out that we received only one set of hardware to install them. The one installation bar that we did receive was loose in the box because of the tear in the plastic and it somehow came out during shipping. Needless to say, we were very disappointed that the blinds couldn't be installed. The holidays were coming and we... Read More
My latest purchsse from this company was terrible. I ordred 2 sets of composite shutters. They came in on time but one set arrived damaged with bad scratches dug into them. I reported it to 3 different representatives, sending sets of pictures showing the damage to two of them, and I sent the measurements of the damage panel to the third representative. The third rep came back and ask me to send a video. I gave up. I had been fooled thinking that they would help me resolve my problem but I came to realize that they were just passing me along stringing me along. I gave up trying because they won't transfer you to a manager. My advise to anyone is to pray that your order arrives... Read More
Ordered blinds in October and had a shipping date of November 5 Been delayed 3 times and now it’s December. Still waiting and now they say check again on December 7. What a waste of time!!! SHOP SOMEWHERE ELSE!!!!!!
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