Blinds.com Review
ConsumersAdvocate.org
83 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company not only offers traditional blinds, shades and drapes, but also unique window coverings such as skylights and arches. Blinds.com enables customers to customize blinds and shades online. Customers can DIY or, with Blinds.com's professional measure and install program, they can receive the same level of service as an at home or in-store shopping experience.
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83 Customer Comments & Reviews
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I am still waiting for my vertical cellular shades to be delivered. They were supposed to be delivered last week but no one told me when, and I did not provide our guard gate with entry permission. They took the shades back to the warehouse. I called and scheduled an appointment for today, between 1 and 5 pm. I took time off from work, concerned about weather if the shades were left outside, and contacted the guard gate to allow entry to our community. No blinds were delivered. I spent 30 minutes calling the freight company, holding, and was eventually told that they could not find the shades when they went to load the truck, so they did not get delivered. No one called to tell me and I... Read More
Subject: Dangerous! Review custom length motorized roller shades a few days ago. When going over the measurements with the sales person on the phone, my wife and I asked for professional installing multiple times, thinking that this would be challenging especially if you want it to look good. We were told that there is no need to do that, it is very easy to be done on your own with your own tools. We received the blinds, one is 104 inches wide and the other 113 inches. We had decided to place then outside of the frame of the window, so when we put it decorative bunting, it would look very nice. The instructions are literally one page long. Let me repeat that, ONE PAGE. To summarize the... Read More
Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Thank you so much for reaching out to let us know about this! I am so sorry to hear that your shades could not be installed, and for the concerning experience you had when giving our team a call. Please know that we are here to help! I see you are in communication with our Social Care team by email, and that you should be receiving a reply from us there now. We look forward to assisting you further very soon!
After ordering almost $1200 in Bali blinds I would NOT recommend Blinds.com. Their 100% guarantee is not really a guarantee at all if it has so many loopholes they won't guarantee their product. One of my blinds arrived way too late and they would not cancel the order even though the other blinds were delivered and already installed a week before the blind in question was made and shipped. I was told not to worry and they would refund the one blind after it arrived. This was a lie. Also one blind was badly damaged in shipping. They did re-make this blind but the second package was also damaged. I was able to bend it back and simply used it slightly damaged.
Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Hello Dennis, I am so sorry there have been several problems with your order. I wish this was not your experience with us. I sincerely apologize that our 30-day Satisfaction Guarantee policy was not advantageous for the circumstances. I do see that you were able to further connect with our team for a more satisfactory solution. Please reach out if we can help with anything else. -- Robin U., Blinds.com Social Care Team
Very disappointing! We purchased 7 roman shades; 4 out of the 7 are unusable. The roller mechanism on one is broken off, the roller mechanism on another has been screwed onto the blind’s upside down (this will not allow us to roll up or roll down the shades). The other two have significant scratches on the sides of them and it looks like someone tried to touch it up with white paint…? I am very disappointed. I would suggest purchasing from another company. We spent quite a bit of money and I was expecting, at the very least, blinds that are functional.
Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Hi Sarah, Thanks for sharing about these shades. I am so very sorry these did not arrive in perfect condition. I was able to view your pictures on another review site and I am passing these on to the production team. I see my service team has assisted with the parts needed, but if you don't love these shades, the good news is we have you covered by our 30-day 100% Satisfaction Guarantee! I am reaching out to you via email at this time to go over your options under this policy. We want you to be completely happy in the end! -- Tami F, Blinds.com Social Care Team
Ordered one set of roller shades for my new house. This order included measurement and installation services. After a couple of weeks wait for someone to come and measure the windows and then multiple calls to clarify the products which I can use, finally put the order. The order came in and had to call to schedule the installation for few weeks later. Then installation person came in, one person alone, for installation of large blinds. One shade was wrong size, one did not have proper valance returns and another one was not working properly. The installation person did not finish all the installations and left. Had to call their contractor again to schedule another appointment for few... Read More
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Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
I'm so sorry you've had this experience! I'm happy to look into this further and help! Please send me a message at SocialCare@blinds.com with your order details and we'll look into this right away! -- Blinds.com Social Care Team
I have ordered twice from this company. Each time I've had an issue with broken parts that take months to get reissued. During this last order, they are insinuating that the installer, who told me he has been working at his installation company with his father for over 20 years, said a part was broken and submitted photos saying as much. Not only did the manufacturing company dispute this, but they disputed this to no one. It's been 4 months and I still have broken parts. It takes a week for anyone to respond and then when they do, I have to submit more photos. I'm very tire of getting the run around. I would just like to have blinds that don't look like they are falling apart. It's also... Read More
Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Hi Marla, I'm so sorry you've had this experience! It's our responsibility to provide you with replacements if something has broken under warranty and I'm happy to look into this for you! Please send us a message with more information and your order number(s) to SocialCare@blinds.com and we'll do everything we can to turn this experience around for you! -- Blinds.com Social Care Team
I placed an order on 6/25/21. The estimated delivery window was 7/7 - 7/12. I called today, 7/13/21 to inquire about the status of my order since it had only shown as sent to the factory. Surprisingly, I was able to cancel my order and will receive a full refund of ~$450. Being in a manager in production/manufacturing myself, I was patient and trusted their timeline for services. I am pleased they allowed me to cancel my order after realizing they had not started production on my order. Had they not, it would have been a 1 star review. By allowing me to cancel, it bumped it up to a 3-star review for a product I will never even get to see. After reading the reviews here, I probably... Read More
Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Thank you for taking the time to review your recent order with us. I am truly sorry for the poor experience this production issue caused with your order, and that your shades were not completed as they should have been when you reached out. I can understand how disappointing this must have been to find, and I want to assure you that I have passed along your feedback to our production team to make sure your voice is heard so we can work to improve. I understand our team has assisted with cancelling and refunding your order at this time, however I am truly sorry that we did not provide you with our best. If there is anything further we can do to assist, please do not hesitate to reach back out. We are here to help!
The installation instructions leave a lot to be desired. There were 4 pages of instructions, 3 pages had nothing to do with the product I ordered. I had to call Blinds.com for assistance, . My they just passed me on the the manufacturer. They were only slightly helpful, and emailed me a youTube video on How to Install. I got it done after many frustrating hours. My motorized shade needed 2 different types of batteries which were NOT included in my over $500 purchase. I founds this out when I tried to test my shades, and nothing happened. Seems like they could have included the batteries or noted somewhere that I would have to get my own. Overall, a frustrating and... Read More
Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Hi Larry, I'm so sorry to hear you've had this kind of experience. We're happy to look into this further to ensure these issues don't happen in the future. Please send us a message at SocialCare@blinds.com with your order details - we look forward to your reply! -- Robin U, Blinds.com Social Care Team
Their Sure Fit guarantee only applies to certain products. They DO NOT apply to their Simplicity Shutters despite 2 different employees telling us it does. One didn’t supply us with the correct measuring instructions. We had 4 shutters, shimmed 3 of them to fit & the 4th one was just simply crap all the was around. Where the shutter joins at the top was off considerably, can’t square it up at all & the doors won’t shut because of it. The keystone on the bottom was off when we took it out of the box. We gave up & called. The 2nd employee said no problem getting it corrected w/ the Sure Fit guaranteed. Had us take measurements correctly, even asked if we wanted the entire order remade. We... Read More
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Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Hello Kathy, Thanks for taking the time to review your experience with us. I am so very sorry your most recent service representative misinformed about the 30-day SureFit Guarantee policy as it does cover shutters on up to 4 mismeasures. I have reached out to you via email and look forward to assisting with the remakes needed! - Blinds.com Social Care Team
The website says 5 stars, so I'm assuming to get hired you have to leave a 5 start review to get hired. These are the most incompetent idiots I've ever seen in my life. Nobody has a phone and nobody can call or email back. Once you waste 15 minutes on the phone, you'll get passed off to the next person if you need anything else. They have been sending me incorrect parts and remaking order for months and still haven't gotten right.
Social T
Company Rep of Blinds.com
Official Response
Company Rep of Blinds.com
Thank you for taking a moment to review your recent experience with us. I'm truly sorry to hear that we did not resolve this for you sooner, and for the frustrations this order process and back and forth has caused. I have reviewed your order and see that you have been connected to a member of management, who has reached out and assisted with resolving your concerns. I want to assure you that we do take customer feedback seriously, and please know that I have passed along your concerns with this order to our manager as well, to make sure that your voice is heard. If there is anything further we can do, please do not hesitate to reach back out. We are here to help!
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