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Blinds.com Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
83 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company not only offers traditional blinds, shades and drapes, but also unique window coverings such as skylights and arches. Blinds.com enables customers to customize blinds and shades online. Customers can DIY or, with Blinds.com's professional measure and install program, they can receive the same level of service as an at home or in-store shopping experience.

How is Blinds.com rated?

Breakdown

0.0/5
Inventory
0.0/5
Services
5.0/5
Pricing
0.0/5
Warranties and Return Policies
5.0/5
Customer Service
0.0/5
Shipping

Overall Rating: 4.8 / 5 (Excellent)

Blinds.com not only has one of the most varied and comprehensive inventories of the online blinds retailers, it makes it simple for buyers to search for exactly what they want. Its comprehensive, easy-to-navigate website allows customers to search not only by brand and type, but by purpose, which gives first-time buyers the type of guidance they would find in a brick-and-mortar store. Blinds.com also offers professional measure and install services in select markets, and is expanding to eventually offer the services nationwide. Each product page is accompanied with information about the type of blind/shade and what it's best for. In addition, Blinds.com has plenty of educational materials about everything related to window coverings and clear instructions on how to measure for their products. The company also gets points for its 100% satisfaction guarantee and its SureFit™ program, where they will replace the blind free of charge (and will pay for shipping) if the blind doesn't fit, even if it's due to a customer's mistake in measuring. Additionally, they provide a pretty comprehensive 3-year warranty on all its products. As to the drawbacks, customer accounts of their experience with Blinds.com is mixed. There are more than 60 complaints filed with the Better Business Bureau, claiming mixups in orders, poor quality products, and misinformation from customer service. However, given the size of the business, this number of complaints remains on the low side. Additionally, although they obtained a mediocre 5 out of 10 on the website Trustpilot, they do have plenty of good reviews from customers praising their customer support representatives and the ease and speed of the process. Overall, Blinds.com's comprehensive inventory (which includes options for odd-sized windows, arches, and skylights), smartly designed website, and dedicated customer service keeps it at the top of the field when it comes to online blinds retailers.

Blinds.com Products & Services

Products & Services - 5 / 5

Blinds.com has one of the most comprehensive inventories of online blinds retailers. They carry blinds of pretty much every material, in addition to roller, motorized shades, draperies, shutters and options for odd-sized windows like skylights.
Types of Blinds
Wood Blinds
Faux Wood Blinds
Mini Blinds
Vinyl Blinds
Fabric Blinds
Vertical Blinds
Types of Shades
Cellular Shades/Honeycomb
Roller Shades
Solar Shades
Bamboo/Woven Wood Shades
Roman Shades
Sheer Shades
Dual Sheer Shades
Pleated Shades
Additional Items
Custom Draperies
Outdoor Shades
Skylight Shades
Vertical Cellular Shades
Sheer Vertical Shades
Panel Track Blinds
Drapery Hardware
Wood Shutters
Faux Wood Shutters
Installation
Yes
Child Safety Options
Yes
Guaranteed Fit
Yes
Customization Options
Blinds.com offers custom-made blinds for all windows, including odd-sized windows like skylights and arches.

Blinds.com Pricing

Pricing - 5 / 5

Because Blinds.com's inventory is so extensive, it's possible to find options for every budget. They offer free shipping on all 48 contiguous states on most orders and provide a satisfaction and a SureFit™ guarantee. With the SureFit™ guarantee, if the blinds do not fit, they will take them back, make new ones and ship them for free, even if it was due to a customer mistake in measuring. They also provide a 3-year warranty (see below for the fine print) on all their products.

With the SureFit™ program, customers may need to pay if there's a difference in price between their old and new blind, or if the new blind requires a shipping fee (depending on the size of the window covering or the shipping location).
Free Samples
Yes
Free Shipping
Yes
Satisfaction Guarantee
Yes
Online Estimate
Yes

Blinds.com Customer Service

Customer Service - 5 / 5

Blinds.com has an A+ rating with the Better Business Bureau, with approximately 60 complaints filed against them. Most of the complaints involved problems with the product they received and mixups with orders. Additionally, the company received a 5 out of 10 score with the consumer review website, Trustpilot. Although the score is in the middle range, the company did receive positive reviews as well, with many customers praising their customer service and easy delivery process.
BBB Rating
A+
Number of BBB Positive Reviews
6
Number of BBB Negative Reviews
12
Trustpilot Rating
5.0 out of 5
Date Collected
2018-07-31
Customer Support
Phone
Email
Live Chat
How to Guides
Video Support
Order Tracking

Company Profile

Full Name
Blinds.com
Company Website
Headquarters
10255 Richmond Ave., Houston, TX, 77042

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83 Customer Comments & Reviews

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Jesse S
3/19/2019
Worst warranty and customer service ever. There are better companies out there!!!!


Mark W
3/10/2019
I made an order for a shutter and when it arrived. I did not like the way it supported. Cafe hieghts are only supported by 2 sides. I put my request into have it re-done (with in 30 days) and needed time to think over the options. Granted I did not get back with is the 30 days (took me 3 weeks extra) but they said I could no longer get the use the remake guarantee. This was after a previous order I spent thousands of dollars on blinds from them.


Butch B
1/11/2019
If I could give zero stars I would. I placed order on Dec 22nd and site said order WILL be shipped in 5 business days. 18 days later they still have not been shipped, and after speaking to their representatives I can’t get any help. DON’T BUY FROM BLINDS.COM



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