Blinds.com Blinds Review
ConsumersAdvocate.org
79 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company has expanded its product lines to include drapes, skylights and arches. Blinds.com offers a particularly easy ordering process with their product configurator, which enables customers to customize blinds and shades online. The company, which is owned by Global Custom Commerce, has been operating as a subsidiary of Home Depot, Inc. since January 2014.
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79 Customer Comments & Reviews
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Blinds.com used to be a good place to get blinds. I have many of their blinds in my home, but recently I tried to order a blind and they were totally incompetent. First, I order a top down bottom up blind, but they sent me a string pull blind. I was annoyed but thought I’d deal with it. In addition, however, they did NOT provide hardware! I called and they said one of their employees had forgotten to confirm. The Order with the hardware supplier. It took them 10 days to get the package from them, but when I opened the box they only sent handles! So I spent a couple hundred dollars for nothing! Really bad service! The company must be falling apart!
We have been on a order since January 2024. And still no blinds. NO one can get the order right. NO one will call you if a issue arises. You have to call and wait on hold or for a return call. Then no resolve. BLINDS.COM does not offer refunds. Only remake of something they can't provide. I can't wait until this Blinds.com nightmare is done. I have spoken to William, Felicia, Allegra and others I can't remember. You can not call them only the 1-800 number since it is on a recorded line. I just don't understand how others have had excellent service and we have had crampy service. Please choose another blind company... or do without which I am ready to do
Not sure yet. But I received no order confirmation. There is more than 1/2 wait on phone and they do not accept email inquiries. So......... We'll see by the end the day. CC said order went through, but I'm going to need my confirmation information today or I will be take my large order elsewhere.
(1) I ordered 2 vertical blinds on 7 December 2023, order #13114752; they shipped 14 December - so no problem there. (2) Estimated delivery by 27 December (2 weeks in transit) - but the truck line took just under 5 weeks (33 days) to move these 2 blinds from TX to FL (a 3-day drive)! (3) Online tracking was useless - on both the blinds.com and truck line websites - no current info was ever uploaded. Blinds.com offered NO help to track the blinds or speed their delivery. They said the trucking industry is in chaos (way behind), and that they had no leverage over the truck line so it was between me and the truck line. The truck line was no more useful - their tracking system... Read More
Horrible quality, sizes are incorrect
Fabric color off customer service terrible
Complete waste of money.
Wish I could give negative stars.!!!!
Ordered blinds for my new house. Out of 10 windows 9 were wrong size (measured by their installer) and/or product. Two months later no replacement.
Keep getting runaround and replacement orders keep getting cancelled.
Considering legal action
Ordered blinds for new house. Was disappointed at first after receiving notice that my order was delayed but it wasn't a big issue for me since these are custom sized. However, the blinds actually arrived earlier than expected. Quality is excellent and they look terrific. Installation was a breeze. Love them!!!!
Let me first say, that I am 17 days outside of the 30 day satisfaction guarantee window. I ordered $3000 worth of blinds. 1 Roman Shade - its fine...not great quality, but it's ok. 2 Motorized Sheer Shades - Quality is low end but the motor works. Programming both blinds to work with one remote will take an engineering degree. The instructions are worthless, as is "customer service". 6, yes 6 Room Darkening Sheer Shades. As with the motorized, the quality is low end but here's the thing. Although a chain pulley is pictured in the customization menu...these blinds come with the cheapest rope money can buy and some sort of plastic spring loaded anchor that requires you to drill into... Read More
Website is great. Ordered blinds for ten windows. Also ordered the installation service. Communication was awesome with the installation service. They came out and confirmed our measurements and order. We were surprised when our blinds arrived because there was no communication from the manufacturer. The installation service contacted us and we scheduled the install. The installer arrived on time and did a fantastic job. Here is where things went off the rails. There were no tilt rods included in the shipment for half the blinds. The installer said all I needed to do was contact blinds.com and have them send the tilt rods out. That was TWELVE weeks ago. I have contacted them three... Read More
OK So first let me say..."This was completely consumer (my)fault. Throughout the years, I have used blinds.com to custom fit my entire home. Adding two new windows, of course, I need two new blinds. We set out to measure the windows and low and behold, measured them incorrectly. Also, the other blinds all have tilt cords, we ordered wands. Nope..Bad all the way around. So, of course, I beat my husband up a little and bit the bullet to re-order. After explaining the long drawn-out story to a sweet young lady (Jasmine), who said, "No worries Miss Lisa, we replace up to 4 blinds per lifetime at no charge so long as you reorder in the next 7 days (had 30 days). Wait! What? Not something I... Read More
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- Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical
