Blinds.com Blinds Review
ConsumersAdvocate.org
83 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company has expanded its product lines to include drapes, skylights and arches. Blinds.com offers a particularly easy ordering process with their product configurator, which enables customers to customize blinds and shades online. The company, which is owned by Global Custom Commerce, has been operating as a subsidiary of Home Depot, Inc. since January 2014.
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83 Customer Comments & Reviews
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I have contacted Blinds.com regarding an electric blinds that does not work properly - THEY DO NOT RESPOND. The product when it works is OK but not great. But now its stuck in the down position and it does not work. I doubt if they care but here my opinion. RETURN THE CALS MADE TO YOUR SERVICE DEPARMTNET.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
I am so very sorry for the issues with your motorized product and that we have not returned your phone call. I wish this was not your experience. We definitely do care and I want to make sure we do help you under our 3-year warranty! Please reach out to me at socialcare@blinds.com, include your order number and your contact information on file as well as a description of the issue, and I will be sure to assist you and find the best solution. - Tami F, Blinds.com Social Care Team
Ordered two custom blinds for our dining room. One came with the wrong brackets to mount the blinds. I have emailed and called several times and have received two separate shipments of the wrong parts. Now they claim the color of the brackets cannot be matched due to manufacturing problems. I am still waiting for brackets that work, even if the color does not match. I had planned to replace at least seven more blinds in our house, but it certainly won't be from blinds.com
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Thank you for taking the time to review your recent experience with our team. I am truly sorry that these parts were not correct, and that this was not resolved for you sooner as well. I can understand how concerning this must be, and apologize that the brackets needed to be replaced in a new color due to this manufacturing issue with these Levolor brackets for this specific color. Unfortunately, it appears this is affecting this one shade of bracket on this product across the industry with this Levolor item, at all retailers. I've reviewed your order and I see you have connected with our Customer Service team now, who are assisting with getting these updated parts sent out as soon as possible. We look forward to you receiving these parts and completing your installation very soon! - Lauren A.
I'd like to start out and say that I would happily provide this company with a NEGATIVE or 0 star rating if possible... Previous message posted to BBB in March of 2021: It is my regret to have to send such an email regarding our poor experience with Blinds.com. We are a military family who recently moved into our new home. After painstaking appointments and seemingly endless research, my husband and I decided to do business with Blinds. We purchased the $199 the measure and install option. On 2.3.2021 we purchased roller shades, faux Levolor, and real Levolor 2.5 inch blinds throughout the home (approx 18 windows). On 3.2.2021, the blinds were installed. Observably, and with the assistance... Read More
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
I am truly sorry for your bad experience with Blinds.com. This definitely isn't normal and I apologize we were not able solve the issues with your blinds. I have been in communication with our managers and I understand you have come to an agreement. I wish your experience could have been flawless. We will take your feedback and work to improve in these areas where we let you down. Kind Regards, - Blinds.com Social Care Team
Where is my comment from 5/6/2021? We have had a terrible experience that has yet to be resolved
Blinds.com does an ok job of providing blinds at a reasonable price. However, they really flounder and stumble if there are issues with your order. I ordered 7 blinds in March and one was damaged when I received the shipment. The first reorder took 2-3 weeks to make it and 1 week to receive it and it did not match the original 6 already installed. So, the second reorder took 2-3 weeks to make it again and 1 week to receive it and it still did not match the original 6 already installed. So now the third reorder is still to be made and received. They did not even put a rush on the reorders. The original order was placed in March and now it is May and we still have a window with no... Read More
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi James! Thank you for taking the time to review your recent order. I am truly sorry for the poor experience we have provided due to this delivery issue as well as the replacement timing here. I really would like to see what we can do to help, could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.
I'm still waiting for an answer about the blinds I ordered in MINK and arrived in TEAK.
Sent pics along with color swatches they sent me. Even sent pic of shipping labels with MINK CODE at the end.
We let them know right away, that was April 14th. Haven't heard a peep from them.
Disappointing.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Thank you for taking the time to review us. I am so sorry to hear that your shade isn't matching your sample order. I can understand how frustrating this must be, and I'd really like to help get this corrected for you right away. Could you please send me an email at socialcare@blinds.com with your order number and information? Once I have received your email with these details, I can look into this for you right away! - Lauren A.
I did not participate in choosing the Faux Wood Blinds, but the SHODDY product, the terrible customer service & NO follow thru would prevent me from every recommending Blinds.com or using them again. We have blinds in our office that require raising and lowering (can't on the door as it flies off and hits everybody) and no longer on the windows - just open and close. The header/brace in frame bent out of shape as did the plastic clips holding together. After initial response from customer service requesting pictures and i just asked for plastic clips and ONE header that was bent and just pulls out bonking everybody on the head - to be replaced. would Cost NOTHING. never heard from... Read More
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello Darcy! Thank you for taking the time to review your recent experience and to let us know about this. I'm so sorry to hear that you haven't received a response back from our team as you should have, and that you were not connected with Customer Service when you reached back out as well. I really would like to help, could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I can look into this for you right away! - Lauren A.
This company and my order have been a complete joke. The communication and customer service is also a joke, when you have to wait forever for someone to answer or call you back. I placed an order on January 20th, they charged my credit card on January 20th, said it would take 10 to 14 days to manufacture. Received an email on February 4th saying the order was shipped, still have not received it or had any communication with the company or the shipper. Tried to call to find out info, could not get a hold of anyone. Checked the status of my order at their web, said the order is still being made. Checked with the shipper on the tracking number provided by Blinds.com and UPS said it was not a... Read More
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello Dave! Thank you for taking the time to review your recent order experience with us. I am truly sorry for the poor experience our hold times have caused when you reached out, and that your order is taking longer than expected as well. I can understand your concern with the timing of your order, and I really would like to help check on this for you. Could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I can look into this for you right away! - Lauren A.
This morning my husband and I had the pleasure of speaking to one of your design consultants regarding blinds we will be purchasing soon. JL Johnson was very helpful, cordial and exemplary in representing Blinds.com! Excited and looking forward to our samples before finalizing our order. Will definitely refer our friends to you company. Donna M
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Donna! Thank you for taking the time to review us. I am so glad to hear that you had such a good experience with JL when you called! If you have any questions, please don't hesitate to reach out. We are here to help! - Lauren A.
The blinds were great...look great, fit great, not too difficult to install. We did have 3 issues. First, when we ordered it said they would be delivered Dec 17-21. They did not arrive until December 30. That’s a big difference from Dec 17-21! Second, they were delivered to a random house 3 miles from my home. The only reason I received them, is because the nice home owner that got my blinds, found my name and phone number on the box and called me to inform me they were delivered to his house. Three miles is not even close to where I live! Third, the most frustrating part of the blinds, is that the stickers on the bottom of the blinds took more time to get off the blinds then it... Read More
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Wendy! Thank you for taking the time to review us. I am truly sorry for the poor experience this delivery issue has caused, and for the safety sticker concerns you are having. Please know that these safety stickers are not intended to be removed from our product. I am happy to hear that your shade was received and fits well. Should you have any additional concerns or ever need assistance finding the status on a delayed order, please reach out to our Customer Service team anytime. We are here to help! - Lauren A.
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