Blinds.com Blinds Review
ConsumersAdvocate.org
83 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company has expanded its product lines to include drapes, skylights and arches. Blinds.com offers a particularly easy ordering process with their product configurator, which enables customers to customize blinds and shades online. The company, which is owned by Global Custom Commerce, has been operating as a subsidiary of Home Depot, Inc. since January 2014.
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83 Customer Comments & Reviews
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I received 2 Levalor faux wood blinds, and one of the middle brackets needed for installation for one of them, was totally bent out of shape and not usable. I called Levalor right away (thinking they had made them, they could send me a new one), they said I had to call Blinds.com. I then called Blinds.com and they had to request one from the manufacturer, and the whole process would be 7-10 business days. I requested expedited shipping and she said she could not guarantee it, although she would ask for it. I find this third party customer service too slow in solving a very simple problem. My blinds were not cheap and I think a simple bracket could have been overnighted to me, or at least... Read More
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi! Thank you for taking the time to review us. I am truly sorry for the poor experience this dented bracket has caused, and for the delay this has caused with your installation! I really would like to help, and I have emailed you now with an update on your parts order. I look forward to hearing back from you and assisting you further! - Lauren A.
I ordered plantation shutters for my entire home, two separate orders, in September. There is no update on the order status online says its in production. After numerous calls I was given a tracking number on one order the other I was told would be shipped out the following week. I have received my first order. I still have no information on the second order. Every time I call they have to call the supplier in Mexico and they never answer. I am told give them 24-48 hours to get back to them and they will email. This not happened. I received today a fedex package with the frame for 1 blind. No blinds, I called and was put on hold and told that the factory once again didn't answer... Read More
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi! Thanks so much for taking the time to give us a review. I am so sorry for all of the back and forth you've experienced with the status of this order, and for the delays in receiving your product. I have located your order and I see that our customer service team has assisted you, and that your remaining packages are scheduled to deliver today by the end of the day! If you do not receive your items or if you find that you have any additional questions, please do not hesitate to reach out. We are here to help! - Lauren A.
**Fulfillment center must be a complete mess -> Do yourself a favor and go with a different company**
I ordered 4 simple blinds. Wait 2 months. The first delivery was someone else's order completely. They promised to resend. Wait 2 more months. They send 3 of the blinds I ordered and another of someone else's order. It is difficult to get ahold of their Customer Service and their fulfillment center must be a complete mess. Do yourself a favor and go with a different company.
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Cole! I am so sorry for these delays and errors on your order. I can certainly see how frustrating this process has become, especially when I am sure you are ready to complete your project, and I want to help. Could you please send me an email at socialcare@blinds.com with your order information? Once I hear from you, I can look into this right away! - Lauren A.
I ordered a 30 x 36” Roman shade on July 28th! I’m still waiting. Is this Company even legitimate? One shade. Going into the 3rd month? Huh!
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello Judy! I am so sorry to hear that your order has not arrived, and that we have not updated you sooner! This is certainly a long time to wait, and I'd like to check on this for you. Could you please send me an email at socialcare@blinds.com with your order number? Once I have this information, I can look into this right away. I look forward to hearing from you! - Lauren A.
I order $2000 worth of blinds. One of the simplest roller shades broke at the first pull down. Blinds.com replaced. We received the replacement and on the first pull it broke. At this point I wanted a refund. They said no. They will troubleshoot which we already did but we were out of luck. They admitted that it was probably a manufacturing defect but it was not. They simply told us to pound sand. Most of the products were nice and we are completely satisfied but the customer service when something went wrong was less than satisfactory.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Beth, Thank you for your review! I am so sorry to hear that you had such a poor experience due to this quality issue on your order, and that the replacement did not solve the issue. I would really like to help, can you please send me an email at socialcare@blinds.com with your order information? Once I hear from you I can look into this right away! -Lauren A, Blinds.com Social Care Team
DO NOT ORDER FROM THEM. Their "timelines" should be called fantasy time as they are nowhere near correct. It takes over a month for a couple sets of blinds? They give you the line that the plant in Dallas is shit down and now producing blinds in China and are "being made now" and will have them to you in a week. Nothing from China comes faster than 2 weeks by regular mail. Do not waste your time. The price may be good, but if you need the blinds in less than a month go elsewhere. A complete waste of my time and should have a disclaimer on their website about month + wait times instead of continuing to lie to customers about having them in 2 weeks.
Blinds did not arrive any where near the estimated date provided by Blinds Blind was shipped Fed Ex and diverted to Walgreens for pick up Blinds used Covid as an excuse not to accept e mail nor to answer their phone unless you wait on hold or supply a call back number. Left call back number and call wasn't returned until 6 hours after first contact Does that mean I had to wait on hold for 6 hours? unacceptable Call customer assistance again--message said they were not accepting any mores for the day because of Covid. That was 3 hours before service line posted hours expired. Again--unacceptable. Received text message to pick up blind at Walgreens. Message states bring photo... Read More
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello, I am so sorry to hear of this poor experience with us. I truly apologize for the long hold times by phone and that FedEx sent your order to Walgreens. I haven't heard of this before,but I understand it is frustrating to say the least. I would love to help from this point forward! Please reach out to my Social Care team by emailing me at socialcare@blinds.com. Please provide the order number and address shipped to. Once I have this, I would be happy to be your main point of contact and determine how I can turn this experience around! I look forward to your email! -- Tami F, Blinds.com Social Care team
My experience with this company was stellar until the time of the install. We had someone come out and measure, we selected our blinds on the site, and the blinds arrived- all on time as promised! However, now we are experiencing horrible customer service. Our Blinds.com rep won't help us and the local installer keeps flaking out and will not respond. It is obvious this company makes their money on the order and not on the install, which is why we are left with no one assisting us.....Ouch. Such bad customer service. I wish we would have gone to a local blinds company, where I could visit the store and get my questions addressed. Now, Blinds.com is just dodging our calls and... Read More
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Regan! Oh no! I am so sorry the installation team has not set the installation appointment. I have pulled the order and you definitely should have your confirmed time by now. I am reaching out to you directly via email to give you a personal point of contact for this situation! -- Blinds.com Social Care Team
I ordered blinds on 5/27/20 with estimated July 1 shipping. It arrived in Cincinnati on July 5 according to the tracking number. It still shows that but they still haven't been delivered to me.
I called last week and was told I would receive an email within 24 hours letting me know the status and nothing ever came until 7/21 in the form of a reorder of my blinds. With a reorder this will be 4 months from order placement which is outrageous. I would have expected to be contacted if the shipment was damaged and possibly given an option of a refund with cancellation. Making me wait an additional 2 months is crazy.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
I am so sorry for this poor experience. I have sent you a direct email to further continue communication and updates on the remake order. -- Blinds.com Social Care Team
Took over 2 and 1/2 months to get, and yes I ordered during the pandemic but they sent me an e-mail say it would be 3 weeks. Size of blind is 3/4" to small length is OK, and color was fine. One set was missing the control rod. Never in my life did I think that they could even make aluminum blinds out of aluminum foil paper. Don't waste
your time or your money, they charge you credit card BUT REFUSE TO EVER TELL you what is going on with your order, and put you on hold for over an hour.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
I'm sorry you've had this frustrating experience and I'm happy to help. I have sent a message to your email inbox with information about our Satisfaction Guarantee - Blinds.com Social Care Team
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