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Blinds.com Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
83 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company not only offers traditional blinds, shades and drapes, but also unique window coverings such as skylights and arches. Blinds.com enables customers to customize blinds and shades online. Customers can DIY or, with Blinds.com's professional measure and install program, they can receive the same level of service as an at home or in-store shopping experience.

How is Blinds.com rated?

Breakdown

0.0/5
Inventory
0.0/5
Services
5.0/5
Pricing
0.0/5
Warranties and Return Policies
5.0/5
Customer Service
0.0/5
Shipping

Overall Rating: 4.8 / 5 (Excellent)

Blinds.com not only has one of the most varied and comprehensive inventories of the online blinds retailers, it makes it simple for buyers to search for exactly what they want. Its comprehensive, easy-to-navigate website allows customers to search not only by brand and type, but by purpose, which gives first-time buyers the type of guidance they would find in a brick-and-mortar store. Blinds.com also offers professional measure and install services in select markets, and is expanding to eventually offer the services nationwide. Each product page is accompanied with information about the type of blind/shade and what it's best for. In addition, Blinds.com has plenty of educational materials about everything related to window coverings and clear instructions on how to measure for their products. The company also gets points for its 100% satisfaction guarantee and its SureFit™ program, where they will replace the blind free of charge (and will pay for shipping) if the blind doesn't fit, even if it's due to a customer's mistake in measuring. Additionally, they provide a pretty comprehensive 3-year warranty on all its products. As to the drawbacks, customer accounts of their experience with Blinds.com is mixed. There are more than 60 complaints filed with the Better Business Bureau, claiming mixups in orders, poor quality products, and misinformation from customer service. However, given the size of the business, this number of complaints remains on the low side. Additionally, although they obtained a mediocre 5 out of 10 on the website Trustpilot, they do have plenty of good reviews from customers praising their customer support representatives and the ease and speed of the process. Overall, Blinds.com's comprehensive inventory (which includes options for odd-sized windows, arches, and skylights), smartly designed website, and dedicated customer service keeps it at the top of the field when it comes to online blinds retailers.

Blinds.com Products & Services

Products & Services - 5 / 5

Blinds.com has one of the most comprehensive inventories of online blinds retailers. They carry blinds of pretty much every material, in addition to roller, motorized shades, draperies, shutters and options for odd-sized windows like skylights.
Types of Blinds
Wood Blinds
Faux Wood Blinds
Mini Blinds
Vinyl Blinds
Fabric Blinds
Vertical Blinds
Types of Shades
Cellular Shades/Honeycomb
Roller Shades
Solar Shades
Bamboo/Woven Wood Shades
Roman Shades
Sheer Shades
Dual Sheer Shades
Pleated Shades
Additional Items
Custom Draperies
Outdoor Shades
Skylight Shades
Vertical Cellular Shades
Sheer Vertical Shades
Panel Track Blinds
Drapery Hardware
Wood Shutters
Faux Wood Shutters
Installation
Yes
Child Safety Options
Yes
Guaranteed Fit
Yes
Customization Options
Blinds.com offers custom-made blinds for all windows, including odd-sized windows like skylights and arches.

Blinds.com Pricing

Pricing - 5 / 5

Because Blinds.com's inventory is so extensive, it's possible to find options for every budget. They offer free shipping on all 48 contiguous states on most orders and provide a satisfaction and a SureFit™ guarantee. With the SureFit™ guarantee, if the blinds do not fit, they will take them back, make new ones and ship them for free, even if it was due to a customer mistake in measuring. They also provide a 3-year warranty (see below for the fine print) on all their products.

With the SureFit™ program, customers may need to pay if there's a difference in price between their old and new blind, or if the new blind requires a shipping fee (depending on the size of the window covering or the shipping location).
Free Samples
Yes
Free Shipping
Yes
Satisfaction Guarantee
Yes
Online Estimate
Yes

Blinds.com Customer Service

Customer Service - 5 / 5

Blinds.com has an A+ rating with the Better Business Bureau, with approximately 60 complaints filed against them. Most of the complaints involved problems with the product they received and mixups with orders. Additionally, the company received a 5 out of 10 score with the consumer review website, Trustpilot. Although the score is in the middle range, the company did receive positive reviews as well, with many customers praising their customer service and easy delivery process.
BBB Rating
A+
Number of BBB Positive Reviews
6
Number of BBB Negative Reviews
12
Trustpilot Rating
5.0 out of 5
Date Collected
2018-07-31
Customer Support
Phone
Email
Live Chat
How to Guides
Video Support
Order Tracking

Company Profile

Full Name
Blinds.com
Company Website
Headquarters
10255 Richmond Ave., Houston, TX, 77042

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83 Customer Comments & Reviews

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J
judy s
11/8/2021
I am still waiting for my vertical cellular shades to be delivered. They were supposed to be delivered last week but no one told me when, and I did not provide our guard gate with entry permission. They took the shades back to the warehouse. I called and scheduled an appointment for today, between 1 and 5 pm. I took time off from work, concerned about weather if the shades were left outside, and contacted the guard gate to allow entry to our community. No blinds were delivered. I spent 30 minutes calling the freight company, holding, and was eventually told that they could not find the shades when they went to load the truck, so they did not get delivered. No one called to tell me and I... Read More


carr.matthewt
10/25/2021
Subject: Dangerous! Review custom length motorized roller shades a few days ago. When going over the measurements with the sales person on the phone, my wife and I asked for professional installing multiple times, thinking that this would be challenging especially if you want it to look good. We were told that there is no need to do that, it is very easy to be done on your own with your own tools. We received the blinds, one is 104 inches wide and the other 113 inches. We had decided to place then outside of the frame of the window, so when we put it decorative bunting, it would look very nice. The instructions are literally one page long. Let me repeat that, ONE PAGE. To summarize the... Read More

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Official Response

Company Rep of Blinds.com
Thank you so much for reaching out to let us know about this! I am so sorry to hear that your shades could not be installed, and for the concerning experience you had when giving our team a call. Please know that we are here to help! I see you are in communication with our Social Care team by email, and that you should be receiving a reply from us there now. We look forward to assisting you further very soon!

latitudesup
10/19/2021
After ordering almost $1200 in Bali blinds I would NOT recommend Blinds.com. Their 100% guarantee is not really a guarantee at all if it has so many loopholes they won't guarantee their product. One of my blinds arrived way too late and they would not cancel the order even though the other blinds were delivered and already installed a week before the blind in question was made and shipped. I was told not to worry and they would refund the one blind after it arrived. This was a lie. Also one blind was badly damaged in shipping. They did re-make this blind but the second package was also damaged. I was able to bend it back and simply used it slightly damaged.

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Official Response

Company Rep of Blinds.com
Hello Dennis, I am so sorry there have been several problems with your order. I wish this was not your experience with us. I sincerely apologize that our 30-day Satisfaction Guarantee policy was not advantageous for the circumstances. I do see that you were able to further connect with our team for a more satisfactory solution. Please reach out if we can help with anything else. -- Robin U., Blinds.com Social Care Team

sarah.lantz.sl
10/2/2021
Very disappointing! We purchased 7 roman shades; 4 out of the 7 are unusable. The roller mechanism on one is broken off, the roller mechanism on another has been screwed onto the blind’s upside down (this will not allow us to roll up or roll down the shades). The other two have significant scratches on the sides of them and it looks like someone tried to touch it up with white paint…? I am very disappointed. I would suggest purchasing from another company. We spent quite a bit of money and I was expecting, at the very least, blinds that are functional.

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Official Response

Company Rep of Blinds.com
Hi Sarah, Thanks for sharing about these shades. I am so very sorry these did not arrive in perfect condition. I was able to view your pictures on another review site and I am passing these on to the production team. I see my service team has assisted with the parts needed, but if you don't love these shades, the good news is we have you covered by our 30-day 100% Satisfaction Guarantee! I am reaching out to you via email at this time to go over your options under this policy. We want you to be completely happy in the end! -- Tami F, Blinds.com Social Care Team

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Ash
9/2/2021
Ordered one set of roller shades for my new house. This order included measurement and installation services. After a couple of weeks wait for someone to come and measure the windows and then multiple calls to clarify the products which I can use, finally put the order. The order came in and had to call to schedule the installation for few weeks later. Then installation person came in, one person alone, for installation of large blinds. One shade was wrong size, one did not have proper valance returns and another one was not working properly. The installation person did not finish all the installations and left. Had to call their contractor again to schedule another appointment for few... Read More

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Official Response

Company Rep of Blinds.com
I'm so sorry you've had this experience! I'm happy to look into this further and help! Please send me a message at SocialCare@blinds.com with your order details and we'll look into this right away! -- Blinds.com Social Care Team

Marla W
8/5/2021
I have ordered twice from this company. Each time I've had an issue with broken parts that take months to get reissued. During this last order, they are insinuating that the installer, who told me he has been working at his installation company with his father for over 20 years, said a part was broken and submitted photos saying as much. Not only did the manufacturing company dispute this, but they disputed this to no one. It's been 4 months and I still have broken parts. It takes a week for anyone to respond and then when they do, I have to submit more photos. I'm very tire of getting the run around. I would just like to have blinds that don't look like they are falling apart. It's also... Read More

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Official Response

Company Rep of Blinds.com
Hi Marla, I'm so sorry you've had this experience! It's our responsibility to provide you with replacements if something has broken under warranty and I'm happy to look into this for you! Please send us a message with more information and your order number(s) to SocialCare@blinds.com and we'll do everything we can to turn this experience around for you! -- Blinds.com Social Care Team

owshan5
7/13/2021
I placed an order on 6/25/21. The estimated delivery window was 7/7 - 7/12. I called today, 7/13/21 to inquire about the status of my order since it had only shown as sent to the factory. Surprisingly, I was able to cancel my order and will receive a full refund of ~$450. Being in a manager in production/manufacturing myself, I was patient and trusted their timeline for services. I am pleased they allowed me to cancel my order after realizing they had not started production on my order. Had they not, it would have been a 1 star review. By allowing me to cancel, it bumped it up to a 3-star review for a product I will never even get to see. After reading the reviews here, I probably... Read More

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Official Response

Company Rep of Blinds.com
Thank you for taking the time to review your recent order with us. I am truly sorry for the poor experience this production issue caused with your order, and that your shades were not completed as they should have been when you reached out. I can understand how disappointing this must have been to find, and I want to assure you that I have passed along your feedback to our production team to make sure your voice is heard so we can work to improve. I understand our team has assisted with cancelling and refunding your order at this time, however I am truly sorry that we did not provide you with our best. If there is anything further we can do to assist, please do not hesitate to reach back out. We are here to help!

larry.m.levine
7/8/2021
The installation instructions leave a lot to be desired. There were 4 pages of instructions, 3 pages had nothing to do with the product I ordered. I had to call Blinds.com for assistance, . My they just passed me on the the manufacturer. They were only slightly helpful, and emailed me a youTube video on How to Install. I got it done after many frustrating hours. My motorized shade needed 2 different types of batteries which were NOT included in my over $500 purchase. I founds this out when I tried to test my shades, and nothing happened. Seems like they could have included the batteries or noted somewhere that I would have to get my own. Overall, a frustrating and... Read More

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Official Response

Company Rep of Blinds.com
Hi Larry, I'm so sorry to hear you've had this kind of experience. We're happy to look into this further to ensure these issues don't happen in the future. Please send us a message at SocialCare@blinds.com with your order details - we look forward to your reply! -- Robin U, Blinds.com Social Care Team

K
Kathy
6/21/2021
Their Sure Fit guarantee only applies to certain products. They DO NOT apply to their Simplicity Shutters despite 2 different employees telling us it does. One didn’t supply us with the correct measuring instructions. We had 4 shutters, shimmed 3 of them to fit & the 4th one was just simply crap all the was around. Where the shutter joins at the top was off considerably, can’t square it up at all & the doors won’t shut because of it. The keystone on the bottom was off when we took it out of the box. We gave up & called. The 2nd employee said no problem getting it corrected w/ the Sure Fit guaranteed. Had us take measurements correctly, even asked if we wanted the entire order remade. We... Read More

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Official Response

Company Rep of Blinds.com
Hello Kathy, Thanks for taking the time to review your experience with us. I am so very sorry your most recent service representative misinformed about the 30-day SureFit Guarantee policy as it does cover shutters on up to 4 mismeasures. I have reached out to you via email and look forward to assisting with the remakes needed! - Blinds.com Social Care Team

Travis R
6/7/2021
The website says 5 stars, so I'm assuming to get hired you have to leave a 5 start review to get hired. These are the most incompetent idiots I've ever seen in my life. Nobody has a phone and nobody can call or email back. Once you waste 15 minutes on the phone, you'll get passed off to the next person if you need anything else. They have been sending me incorrect parts and remaking order for months and still haven't gotten right.

Social T  
Official Response

Company Rep of Blinds.com
Thank you for taking a moment to review your recent experience with us. I'm truly sorry to hear that we did not resolve this for you sooner, and for the frustrations this order process and back and forth has caused. I have reviewed your order and see that you have been connected to a member of management, who has reached out and assisted with resolving your concerns. I want to assure you that we do take customer feedback seriously, and please know that I have passed along your concerns with this order to our manager as well, to make sure that your voice is heard. If there is anything further we can do, please do not hesitate to reach back out. We are here to help!


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