BlindsExpress.com Review
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BlindsExpress.com is an online retailer of blinds, shutters, and shades. It is owned by Window Flair, Inc., an in-home decorator service based in Rochester, New York. The company, which started in 1973, provides made-to-order blinds in metal, wood, faux wood, vinyl, as well as making thermal (cellular) vertical blinds.
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Customer Comments & Reviews
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I would not recommend using this company. Their prices are good and their products are pretty standard but their customer service is horrible! Ran into a problem with an order and the customer service person didn't want to hear me out but kept talking over me repeating the same thing in differ ways. Bottom line was they had no intention of helping me or even meeting me halfway. I will never do business with these people again and would strongly recommend staying away from this company.
Ordered a number of vert blinds from BE. One of the headrails was apparently bent by the shipping co.
One call to BE and a new headrail is being shipped. Can't ask for more than that.
The BE own blinds are standard quality. Our valences were inexplicably way too deep. THe depth makes absolutely no sense. We had to buy a saw to cut them all down, which took time and patience. I had called to complain that this was not what we expected, nor what we had ever experienced before with numerous blinds companies. I called within the 30 days of receiving the blinds and was told by a rather rude and gruff man that "too bad" it was beyond 30 days from ordering. Very unpleasant and he came across as if I were bothering HIM, a customer service rep. However, I viewed this as a defect of sorts and Blinds Express should have compensated me for the time ,etc., Otherwise, B.E. should... Read More
I've just had a horrible blind installation experience and was very disappointed to see customer service blame me fully for installation, without considering the product cocnerns. The product was a Levolor cordless mk I Lightmaster, inside mount. The inside mounts have very hard springs, and you have to pressure the front while rolling on to the back (back being against the window). They mounted easily, but in finding I had to reposition I had to remove the blind, which was almost impossible due to the hard springs and the way the mount snags the rolled lip on the case. Mounting and remounting is all on me, but the design and instructions are terrible - be warned and leave at least 1/2".... Read More
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