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Hiscox Business Insurance Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
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Hiscox USA is part of the Hiscox Group, which employs over 2,300 people in 13 countries. Coverage is available directly through Hiscox and a large network of insurance brokers. The company has earned an A rating from A.M. Best. They have been in business since 1901.
 
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Service and Features

Hiscox offers a wide range of protection to its business customers including general liability insurance, professional liability insurance, business owners insurance, property insurance, errors & omissions insurance, short-term liability insurance, workers compensation insurance, reinsurance, and cybersecurity insurance. Hiscox insures companies in many industries including technology, healthcare, marketing, health and beauty, real estate, retail, architecture, and engineering. The company also insures consultants and other independent contractors.  

Small business owners, entrepreneurs, contractors, and freelancers can quickly get a quote and purchase insurance online. Hiscox Small Business Insurance offers general liability policies that cover bodily injury and property damage.  Customers can also purchase professional liability insurance, also known as errors and omissions insurance, that protects companies if they are sued. Premiums, deductibles, and coverage are based on the size and nature of your business. Hiscox customizes business insurance plans to comply with individual state regulations. 

Larger businesses require specialized coverage  to manage the more complicated risks they take on. Hiscox works with brokers to customize plans for these larger businesses to  properly protect each company's assets. Hiscox has experience in wide range of industries.

(Image retrieved 5/18/20 from https://www.hiscox.com)

Services and Features

Online Quotation

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Find Local Agent Online

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Online Claims

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Pay Bill Online

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Coverage

General Liability

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Professional Liability

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Product Liability

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Commercial Property

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Worker’s Compensation

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Employee Benefits

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Business Types Covered

Service Providers 

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Product Manufacturers

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Small Business Owners

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Small-Medium Size Enterprise

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Business Size

Small Business

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Medium-size Business

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Large Scale Enterprises

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Individual Policy

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Group Policy

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Customer Support

Phone

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Email

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Online Account Management

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Live Chat

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FAQs

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Customer Comments & Reviews

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sdgenesplicer
9/20/2021
They sold me a business insurance policy and then a month later cancelled it with no phone call, no email. I received a letter in the mail stating that they decided that they no longer wanted to cover my type of business. In 20 years I have never had a single claim or complaint. So I had to go out and get a new policy with someone else and resend the proof of policy to all of my clients. These people are a complete waste of time.

thecarpentercraftsman
4/13/2021
Did not cancel policy and overcharged me from 2019-2021 to the tune of $980. Do not use their auto debit plan. When confronted, they cut a check and sent it to the wrong address. They did not send it to the address I gave them. It took five calls and a call to corporate to find out the check in the mail was going to the wrong state and a vacant house. BUCK is the one I dealt with and he said they would have to issue a new check and send it again by overnight mail. No apologies. No we will overnight it, given you have been waiting a full month and we grossly overcharged you. What can I say? This is not how you do business.

armanjavelar
4/1/2021
This company by far is the worst company for business coverage. Hiscox took me as a client for my home inspection business. I have been doing home inspections since 2006. Never had an issue or a claim. I had a client that felt I missed something and wanted me to file a claim with my insurance. So I went ahead and filed the claim even though I didn't feel I was at fault. I find out that Hiscox doesn't cover home inspection real estate transactions. Interesting to know when 100% of my transactions are real estate transactions. Since my claim and me complaining about the coverage, Hiscox has now changed their coverage to "code inspections". This company is a joke.

John D
3/26/2019
Started out 5 stars for me - thorough, friendly, easy, helpful. But, that all changed - policy cancellation letters with no explanation and no attempt to contact me to discuss reason and provide possible solutions.; no claims ever filed, no credit issues, etc. Just a cancellation. Does not leave a positive impression at all. We'll see what they say. So in the interim, dropping my favorability to 2 stars.

C
Customer
4/24/2018
Terrible experience with this company's business insurance side. It seems you get randomly tossed to just any available agent regardless of the person having zero experience in your area. This leads to agents giving conflicting information. One agent actually told me the only types of business insurance are E&O and General. This is wrong and just plain silly. Even if you get an agent who seems to have the tiniest bit of knowledge, it seems they only care about filling out their precious form at the expense of everything else. Every experience with Hiscox has been unpleasant. And I can't believe what they say as they contradict each other and even seem to make up answers. Not a company i... Read More

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  • Online quotes available
  • Buy a policy in minutes
  • FIle claims online, by telephone, or mail
  • Online policy management
  • Customized small, large, and home business insurance solutions
  • Specialists in a wide range of industries
  • More than a century in business
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