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eVoice® Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
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eVoice is a business communication company. Formed in 2000, and a subsidiary of j2 Global, eVoice offers a range of corporate services. They specialize in streamlining incoming and outgoing calls using a virtual phone number. eVoice offers customizable features, including minutes and extensions. Additionally, eVoice offers 24/7 customer support and an easily navigable FAQ.
 
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How is eVoice® rated?

Breakdown

5.0/5
Technology
5.0/5
Features
3.5/5
Integrations
4.5/5
Support
5.0/5
Pricing

Overall Rating: 4.8 / 5 (Excellent)

For small businesses and those self employed, eVoice offers an incredibly convenient and easy-to-use product. The service is ideal for those wanting to get a professional phone system for their business quickly, and with minimal hassle. You can use your existing phones and there is no hardware required. Most importantly, a contract is not required and you can cancel anytime. 24/7 customer support rounds out the reason eVoice gets high marks from us.

eVoice® Offerings

Phone Systems
VoIP
PBX Hosting
Cloud

Technology - 5 / 5

eVoice is a subsidiary of j2 Global, Inc., a pioneer in VoIP technology. The company offers a full-service business phone system that is based entirely in the cloud. Their system is extremely easy to use, reliable, and quick to set up. eVoice is a particularly good pick for small businesses, as it offers all the features you could want from a modern business phone system and presents them in an interface that is current and easily navigable.

eVoice® Features

Phone Setup
Toll-free Numbers
Vanity Numbers
International Numbers
Administrative Controls
Call Logs
Call Recording
Live Receptionist
Yes

Calling Features

  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Video Conferencing
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Business Texting
  • Auto Attendant
  • Interactive Voice Response

Features - 5 / 5

eVoice offers an impressive array of features when compared to similarly priced platforms. Audio conferencing can accommodate up to 95 participants. In web-only meetings, users can share their screen with up to 2,000 viewers. Other notable features include voicemail to text, administrative call recording and call logs, voicemail mp3s and text transcriptions, and the option to add a team of 4-6 live receptionists between the hours 8am-8pm EST.

eVoice® Plans

Plan Plan 1 Plan 2 Plan 3 Plan 4
Minutes 4,000 2,000 1,000 300
Lines 45 30 15 6
Price $79.99
Per Month 		$49.99
Per Month 		$29.99
Per Month 		$12.99
Per Month

Plans - 4.5 / 5

eVoice does not offer unlimited minutes but rather has plans that feature 1,000, 2,000,and 4,000 minutes. Additional minutes are charged 3.9 cents per minute. They also feature scaled down Professional plan that has 300 minutes/month and is ideal for those self employed. As metered plans go, eVoice's price point is better than average for the minutes. Although it might seem high when compared to larger, enterprise-level providers, you must remember the prices offered by these carriers are generally per line per month. eVoice packages are all inclusive and each extension can route to three numbers. Take the company's most popular $29.99 plan for example. This plan comes with five extensions, which means you'll be getting 15 individual phone numbers for one monthly fee.

eVoice® Integrations

Integrations

  • Google Apps

Integrations - 3.5 / 5

eVoice's services run a little thin in this area. As the company caters more toward small businesses and those that are self employed, these customers typically don't require the use of high end platform like Salesforce and Zendesk. Most enterprise level offerings have robust integration options.

eVoice® Support

Free Trial?
Yes
Phone Support Hours
24/7
BBB Rating
F
Trust Pilot Rating
7.7 out of 10

Support - 4.5 / 5

All eVoice plans come with a 30 day free trial. Customer support is available 24/7 over the phone and also via email. What's more, the company offers extensive online instructions for setting up the system, using specific features, and troubleshooting. eVoice does not require a contract and you can cancel anytime, which is notable in comparison to other companies.

Contact & Additional Information

Homepage URL
https://www.evoice.com/
Headquarters Address
6922 Hollywood Blvd., Hollywood, CA, 90028
Mailing Address
6922 Hollywood Blvd., Hollywood, CA, 90028
Date Collected
2017-08-17

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