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Ooma Business Phone Systems Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
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Ooma is a California-based company focused on providing communication solutions to small businesses, homes, and mobile users in Canada and the United States. Ooma Office is their multi-user communications system for offices, and Business Promoter is a service that helps generate new customer leads. Ooma Office consists of an on-premise appliance (phone), accompanied by the Ooma Linx end-point device, which wirelessly connects the telephone to the user's high-speed internet connection.
 
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How is Ooma rated?

Breakdown

4.5/5
Technology
5.0/5
Features
4.0/5
Integrations
4.0/5
Support
5.0/5
Pricing

Overall Rating: 4.6 / 5 (Excellent)

Ooma Office is a good solution for small business owners who need a quick, easy way to upgrade their phone system to cope with growing demand. The most substantial issue with the company is its upfront costs, which can be a bit high. This is offset, however, by the fact that Ooma does not require customers to use special IP phones, which can raise costs significantly.

Ooma Offerings

Phone Systems
VoIP
PBX Hosting
On-premise

Technology - 4.5 / 5

Ooma's small business communication solution consists of a their in-office base station device, and their high-speed modem, which wirelessly connects the telephone to the internet, over which phone calls are then completed. The system is configured quickly and easily with the user's account on Ooma's online portal, usually in less than 20 minutes.

Ooma Features

Phone Setup
Toll-free Numbers
Administrative Controls
Call Logs
Full Web-Based Control Portal
Live Receptionist
No

Calling Features

  • Web Conferencing
  • Conference Calls

Features - 5 / 5

Ooma offers a number of features which can be useful for small businesses, including modes for business and after hours, virtual receptionist, extension-to-extension calling, ring groups, and dial-by-name. For companies with employees who onboard, Ooma can assign virtual extensions. The company also provides IP phone features, and all users have access to a mobile app for further flexibility.

Ooma Plans

Plan Ooma Office
Minutes Unlimited
Lines 1
Price $19.95
Per Line/Month


Plans - 4.3 / 5

Ooma only offers one type of business phone plan, the Ooma Office. The starter package includes a base station and two Linx wireless devices for $199.99 (currently). Each additional device is $50, and each expansion unit is $100. To this, customers must also factor in the cost for each user, which comes in at $19.95 per month, and consists of one dedicated line, and the ability to make conference calls, as well as send and receive online faxes. Additional users can be added as needed.

Ooma Integrations

Integrations - 4 / 5

Ooma does not currently offer any integrations with apps or software. However, they do offer integrations with the following business phone models: Yealink T21P E2, Cisco SPA 303, and Cisco SPA 504G.

Ooma Support

Free Trial?
Yes
US Based Support
Yes
Phone Support Hours
24/7
Chat Support Hours
24/7
BBB Rating
A+
Trust Pilot Rating
6.2 out of 10

Support - 4 / 5

Ooma offers 24/7 customer support, which can be invaluable in the case of any interruption of the service or other possible issues. The company also offers a variety of support options on its website, such as video tutorials, FAQs, troubleshooting, and a live demo of how to setup the system.

Contact & Additional Information

Homepage URL
https://www.ooma.com/office/
Headquarters Address
1880 Embarcadero Road, Palo Alto, CA, 94303
Date Collected
2018-03-01

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Customer Comments & Reviews

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J
Jake M
11/2/2021
Ooma has been one of our worst night & day mares! Their Fax & Phone Service DO NOT FUCTION PROPERLY! Then they refuse to cancel service & it takes at least a week or it could take a month just to transfer your preexisting phone # to another company. They Refuse Refunds of months of no service. You do NOT want Oooma as a service provider; they are of the worst character! Ooma should NOT BE IN Business!

T
Tom L
7/22/2020
We switched over to Ooma from 8x8 two weeks ago, and it’s been a very seamless switch. The pro level includes all the services we need for our 5 person church. We really appreciated the flat pricing and no contracts. Our only initial outlay was for the 2 physical phones that we ordered (about $150). We did a feature and price comparison of 5 providers (Vonage, 8x8, Jive (GoToMeeting), Cisco (Webex), and Ooma). While Ooma doesn’t currently support Web meetings like Webex or Zoom (apparently it’s coming), but the price is cheap enough that we can easily buy those services separately. We’d had 8x8 for 8 years and looked into some newer options. 8x8 has a practice of providing a low monthly... Read More

Top Rated
Our Partner

 

  • Ooma Office is just $19.95 per user, per month
  • 30 Day Risk-Free Return Policy
  • 24/7 dedicated customer support
  • Free long distance in the U.S. and Canada
  • Excellent call quality and easy installation
  • PC Mag VoIP Business Choice winner 5 years in a row
  • Multitude of Office Features, including virtual receptionist, extension dialing, conference bridge, music when on hold 
  • Free Toll-Free Number with 500 toll-free minutes
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