Phone.com Business VoIP Phone System Review

Phone.com provides HD-quality, affordable VoIP services to businesses of all sizes. Their services can be adapted to work on analog phones, mobiles, computers, and IP phones customers already have, thereby decreasing cost. Customers may also buy desk phones, conference phones, analog telephone adapters, and accessories such as expansion modules from Phone.com. Their computer app, Phone.com Communicator, can be purchased for $5, but their Apple iOS and Android apps are free. Once downloaded, the computer, tablet, or mobile phone with the app will have a Phone.com VoIP service.

Their uptime has been 100% since February 2009, but they do not make this guarantee on their website. In terms of recent incidents, their last reported one was in September 2018 when a partial service impairment occurred, but it was resolved. Some more incidents have been reported within the past year, but all have been fixed.

Phone.com offers an impressive amount of features that are included in all their plans: call queuing, voicemail to email, auto attendant, fax to email, call routing, schedule call handling, dial-by-name directory, call screening, call blocking, address book, follow me, hold music, international dialing, HD conferencing, and SMS texting. For an extra charge per month, customers may add the following features: phones, phone numbers, additional minute bundles, unlimited minutes per extension, international rates, global numbers, call recording, caller analytics, premium hold music, human or automated voicemail transcriptions sent by email, SMS, or both, and professional recordings. Their most comprehensive unlimited plan, Pro Unlimited Plan, includes all of the above-mentioned features.

Customers may also pick and choose the features they prefer and get a customized plan from Phone.com that is within their budget.

Phone.com offers local U.S. numbers, which can be customized or be toll-free. In addition, it can issue customers an international phone number that forwards to their Phone.com account. These calls are charged as a local call in that country without extra international minute rates or fees. This feature is ideal for businesses with clients in different countries and markets.

Lastly, their services are HIPAA compliant, which makes it an attractive choice for businesses in the medical field.

Phone.com offers fully customizable business phone plans, but customers may also choose from six preset plans, three of which are on a pay-per-minute basis and three are unlimited-minute plans. The most basic plan, the Base Pay-Per-Minute Plan, is the only one with a 30-day money-back guarantee.

See below for the details on the pay-per-minute plans and the most basic unlimited plan, the Base Unlimited Plan. The other two unlimited plans have the following perks:

a) Plus Unlimited Plan - For $37.99 per month (but lowered to $32.99 monthly if customers pay on an annual basis), customers get unlimited monthly minutes and user extensions, 2 local or toll-free numbers, 10,000 SMS messages, 500 bonus minutes (for extensions added that are not subject to an unlimited plan), premium hold music, one free automated voicemail to text transcription, plus all the features included in the Base Unlimited Plan.

b) Pro Unlimited Plan - This is their most comprehensive plan. It is $59.99 per month (or $49.99 per month if customers choose to pay an annual lump sum) for unlimited minutes and user extensions, 3 local or toll-free numbers, 20,000 SMS messages, 1,000 bonus minutes (for added extensions that do not have unlimited monthly minutes), call analytics, HD video conferencing, three free automated voicemail to text transcriptions, and everything included in the Plus Unlimited Plan.

The types of available user extensions in all plans are virtual (free), mobile (using the app), IP phone (desk phone), and Communicator (computer app). Adding certain types of user extensions may carry an extra charge. Bonus minutes per month may be used at user's discretion and for new user extensions that do not have the benefit of unlimited minutes.

Phone.com also offers custom quotes and services for bigger businesses. Phone.com's wide range of products and services, plus its customizable features, make it ideal for businesses of any size.

Phone.com offers customer relationship management or CRM software integration, specifically with Zoho and Salesforce. This integration allows businesses to have access to crucial customer information in screen pops, as well as click-to-dial, call logs, call analytics, notes, task reminders, and call tracking features. Even if businesses have a CRM that is not on the supported list on Phone.com, they may be able to integrate it with the service.

Although this CRM integration is a great feature to have, Phone.com does not offer integration with other services that are standard in this industry.

Phone.com offers round-the-clock, 365 day customer support over the phone or live chat on their website. They can also be reached through email. Their customer support center is U.S.-based.

They have customer support for Spanish-speakers over the phone, email, or live chat, but limited to Monday to Friday, 8 am-6 pm PST schedule.

Phone.com's support center page offers system status and carrier status checks, getting started, account setup and troubleshooting guides, as well as an FAQs section.