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VirtualPBX Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
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VirtualPBX is a communications service provider of Voice Over IP (VOIP) and virtual phone systems for small and medium-sized businesses. The company was founded in 1997 with headquarters in San Jose, California. VirtualPBX is a full-featured business phone system designed to meet today’s demanding business communication needs. Continuous development in applied communication technology has allowed it to integrate smartphones and other mobile devices into its communication infrastructure. The company has also received numerous accolades and awards from technology publications Communications Solutions, INTERNET TELEPHONY, Network Products Guide, NGN Magazine and Unified Communications Magazine.
 
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How is VirtualPBX rated?

Breakdown

5.0/5
Technology
4.0/5
Features
4.5/5
Integrations
4.5/5
Support
5.0/5
Pricing

Overall Rating: 4.4 / 5 (Excellent)

Considered to be one of the pioneers in business phone communications, VirtualPBX continuous to be at the forefront of developing business-targeted communication tools. VirtualPBX is an ideal solution for small to medium-sized businesses searching for a cost-effective solution that is easy to setup and does not require additional investments in equipment. With VirtualPBX communication tools and features, businesses could enjoy all the benefits of improved communication to enhance workplace productivity and customer service.

VirtualPBX Offerings

Phone Systems
Analog
VoIP
PBX Hosting
On-premise
Cloud
Uptime Percentage Guarantee
99.99%

Technology - 5 / 5

VirtualPBX provides small to medium-sized companies fully automated end-to-end business phone solutions and comes with a 99.9999% uptime guarantee. VirtualPBX offers on-premise and cloud-based phone systems that gives businesses the flexibility of selecting what type of hosting service works best for their existing setup. VirtualPBX also offers PBX Parachute that functions as a standby option in rare cases that the phone system service is disrupted. In such cases, calls are routed to preselected phone numbers.

VirtualPBX Features

Phone Setup
Toll-free Numbers
Vanity Numbers
International Numbers
Administrative Controls
Call Logs
Call Recording
Live Receptionist
Yes

Calling Features

  • Voicemail to Email
  • Web Conferencing
  • Video Conferencing
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Business Texting
  • Auto Attendant
  • Interactive Voice Response

Features - 4 / 5

VirtualPBX offers a comprehensive list of business communication features that even exceed the capabilities of standard phone systems. It delivers a seamless experience that allows users to communicate effectively switch from standard phone system to the company’s proprietary communication infrastructure. VirtualPBX features include video conferencing, business SMS texting, fax, dial-tone service, email retrieval, VOIP phones and auto-receptionist function that comes with a customizable greeting feature. These features are ideal for businesses doing remote work. VirtualPBX can also leverage mobile apps that lets users communicate via Wi-Fi or mobile data through their smartphones or mobile devices as business phone extensions.

VirtualPBX Plans

Plan Dash Basic Dash Pro Dash Unlimited
Minutes 1,000 2,500 Unlimited
Lines 2 2 3
Price
Per Month
Per Month
Per Month

Plans - 3.5 / 5

Price wise, VirtualPBX plans are competitively priced making them one of the most affordable business phone systems in the market today. The company charges per line per month with unlimited minutes for Continental U.S. and Canada calls and additional 1000 toll-free minutes available through their Dash Unlimited Plan. Customers can enjoy unlimited VOIP minutes and free 24/7 customer support with all plans.

VirtualPBX Integrations

Integrations

  • Dropbox
  • Google Apps
  • Salesforce

Integrations - 4.5 / 5

VirtualPBX Unlimited + Dash enables users to connect with SalesForce. Webhooks from VirtualPBX allows users to integrate call data into an internal system or to one of over 750 applications on Zapier like Slack Freshdesk and Trello.

VirtualPBX Support

Free Trial?
Yes
US Based Support
Yes
Phone Support Hours
24/7
BBB Rating
A+

Support - 4.5 / 5

Customers can easily reach VirtualPBX via online chat, email, phone, or by submitting a ticket. Customer support staff are available for help 24/7. Training videos, tutorials, FAQs and documents are also provided for self-help.

Contact & Additional Information

Homepage URL
https://www.virtualpbx.com
Headquarters Address
111 N Market St #402, San Jose, CA, 95113
Date Collected
2018-01-09

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Our Partner
  • Customized call handling
  • 24/7 customer support
  • Disaster recovery and support with PBX Parachute
  • 99.9999% uptime guarantee
  • Unlimited VoIP minutes between system users
  • Multiple phone number options
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