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Sears Carpet & Air Duct Cleaning Carpet Cleaning Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
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Sears Carpet & Air Duct Cleaning is a division of Sears Home Services, a subsidiary of Sears, Roebuck and Company, one of the nation's largest retailers. In addition to carpet and air duct cleaning, the company also services hardwood floors, tile and grout, upholstery, and offers water removal services. The company's cleaning method is certified Platinum by the Carpet and Rug Institute.
 
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How is Sears Carpet & Air Duct Cleaning rated?

Breakdown

4.0/5
Services
4.3/5
Customer Support
4.5/5
Company Reputation

Overall Rating: 3.1 / 5 (Very good)

With its nationwide presence and over 100 years of brand-name recognition, Sears is bound to be on most homeowners' short list for carpet cleaning. Indeed, in addition to its eponymic services, Sears Carpet & Air Duct Cleaning is also in the business of cleaning hardwood floors, selling and installing air-quality systems, and removing water due to leaks or flooding. Sears' cleaning method has earned the Carpet and Rug Institute's Platinum Seal of Approval, which means it meets scientific industry standards for cleaning effectiveness. Additionally, Sears has a 30-day satisfaction guarantee. Since Sears Carpet & Air Duct Cleaning locations are individually owned and operated franchises, customers must research each location's reputation, but thousands of customers have expressed their satisfaction with Sears's services.

Sears Carpet & Air Duct Cleaning Services

Services - 4 / 5

Sears Carpet & Air Duct Cleaning features a wide range of home cleaning services for carpets, air ducts, upholstery, tile and grout surfaces, dryer vents, and hardwood floors. For carpet cleaning specifically, Sears uses a hot water extraction technique, where a heated cleaning solution is sprayed on the carpet to loosen dirt and the solution is then extracted with a rinse that removes soiling. Depending on the type of cleaning the consumer selects, a carpet protector and deodorizer can also be applied, which protects fibers from future staining and removes unpleasant odors.

Additional services, such as air filtration systems and water removal services, are available, which can make consumers' homes even cleaner and healthier. Sears Carpet Cleaning has nationwide locations, which are independently owned franchises.
Types of Services
Residential
Commercial
Services
Air Ducts
Water Removal
Carpet
Furniture & Upholstery
Tile & Grout
Hardwood Floors
Asthma & Allergy Friendly
Cleaning Methods
Hot Water Extraction
Carpet Treatments
Carpet Protector
Deodorizer
Pet Urine Removal
Pricing Details
Pricing varies by location. Consumers can enter their zip code on the website and view special offers, which also includes a pricing tool. Additional fees may be charged for fuel service, transportation, etc., and a minimum order total may also apply.

Sears Carpet & Air Duct Cleaning Customer Support

Customer Support - 4.3 / 5

Customers can contact Sears by phone and request a free quote. The website features blog articles and a few instructional videos related to carpet and air duct cleaning. Consumers can also claim coupons and special offers on the website, which may represent significant savings on cleaning services. Sears also has a Satisfaction Guarantee, under which customers have 30 days to file a claim if they're unhappy with the service.
Customer Service
Phone
Resources & Support
Free Estimates
Blogs
Instructional Videos
Satisfaction Guarantee

Sears Carpet & Air Duct Cleaning Company Reputation

Company Reputation - 4.5 / 5

Sears Carpet Cleaning has been awarded the Platinum Seal of Approval of the Carpet and Rug Institute, which awards the prize to companies that meet its cleaning performance standards. Sears Carpet Cleaning locations are independently owned and operated franchises; therefore, consumers must research each individual location to see what customers say about the franchise's reputation. Consumers can look at Better Business Bureau or Yelp profiles to better evaluate the company. Nevertheless, there are thousands of positive reviews from customers around the country on Sears's own website.
Date Collected
2018-06-11
Certifications
CRI Seal of Approval

Company Profile

Full Name
Sears Carpet & Air Duct Cleaning Carpet Cleaning
Company Website
http://www.searsclean.com/
Headquarters
3412 Demetropolis Road, Mobile, AL, 36693

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Customer Comments & Reviews

Loading Reviews ...
dbank2001
11/6/2024
I set up an appointment to get my air ducts cleaned for the 14 vents and I dryer vent special for $139.00. The day of my appointment was November 5, 2024. Two technicians came out, one of them was smelling like marijuana. When asked are you drinking, he said he was smoking a cigar. Reggie truck number 1455 gave me an estimate of 1, 057.00. He had added Blower Motor clean, sanitize system and coils cleaned for $898.00. I never asked for this, I asked for my air vents only to be cleaned. They were trying to sale me something that I didn't need. We have someone to check and clean our HVAC. I was so upset that I will never have them to come back to my home again. They were very... Read More

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