Botique.ai Review

Botique.ai Overall Rating

Botique.ai is an excellent chatbot alternative thanks to its plethora of comprehensive features and well-designed dashboard.

The Botique AI hosts powerful technology and tools that most companies will be more than happy to make use of.

The company's free package alternative is also a standout for smaller-sized businesses, who may not need the additional features from the business and premium packages.

However, it also ensures that medium and large-sized businesses can test out the product before making a final decision.   

Artificial Intelligence (AI) Capabilities

Botique.ai in-house's artificial intelligence has a host of features designed to provide unmatched conversational artificial intelligence and customer engagement.

• Botique.ai QuickPredict: analyses questions, suggest different keywords and synonyms of words, provides alternative questions users might ask
• PreBuilt AI Modules: prebuilt modules ready to engage with users; they only need to learn your business specific content, such as any other human agent your hire
• Data Security: supports the highest standards of authentication, data encryption, and data exchange security protocols
• Canonical Meaning Representation Language (CMRL): algorithm that extracts “multiple meanings”, in addition to intents and entities from each user’s queries, then uses them to provide educated answers to ambiguous questions
• Context-Based Conversation Engine: creates human-like conversation and responses, providing an engaging experience for users
• Multi-Language Support: supports all Latin-based languages and Semitic Languages (Hebrew and Arabic); can also detect customer’s change of language within a conversation and automatically switch to it
• Business Tools Integration: full and seamless integration into existing enterprise and customer service platforms; 
• Audit Ready: tracks, logs, and archives all customer conversations, interactions, and activities in order to improve service and overall customer experience

Administrative Platform

Botique.ai dashboard is fully customizable; it lets users rearrange and prioritize the information that is most important to them.

The dashboard provides tools for editing questions and answers, monitoring conversations and users' behavior, reviewing analytics and calculating ROI importing/exporting, integrating business tools, and much more.

It also includes an internal built-in live chat platform at no extra cost.

Consumer Experience

Botique.ai customers are not required to have a parallel live chat system.

If they do have one, it can be easily integrated with Botique's AI software.

If they do not, they can use the platform to engage with their customers through the digital agent live chat component.

From the Chatbot Wizard, customers can publish the agent directly onto their website and other channels, such as Facebook Messenger, SMS, and email.

Expertise

Botique.ai's was created by two former military intelligence officers.

Its executive team benefits from experts in computer science and computer systems engineering which have been working in the field for over a decade. 

The AI itself is currently being deployed by a number of large commercial enterprises, including telecommunications, entertainment & service businesses, insurance, and pharmaceutical companies, among others.

It has been proven to reduce personnel costs—without sacrificing the quality of customer-company interactions.

The artificial intelligence is backed by a number of tech start-up investors and has been featured in several high-profile publications.

Pricing

Free Package

• Entirely free, devoid of fees or any other additional payments
• Botique.ai artificial intelligence engines
• Up to one unique digital agents "Chatbots"
• Up to 100 conversations/month
• Up to 25 questions
• Non-customizable welcome message

Business Package

• $250 per month
• Botique.ai artificial intelligence engines
• Context-based conversational engines
• Up to two unique digital agents "Chatbots"
• Up to 1,000 conversations/month
• Up to 100 questions import
• Customizable welcome message
• Customizable digital agents
• Built-in live chat platform
• Three months conversation history
• Three months analytics history

Premium Package Additional Features

• Up to 5 unique Digital Agents "5 Chatbots"
• Up to 10,000 Conversations/Month
• Up to 3 supported Agent Languages
• Unlimited Questions Import
• 1 Year Conversation History
• 1 Year Analytics History
• Built-In Live Chat System & Third Party integration
• CRM system Integration
• Remove botique.ai Branding
• 24/7 Email Support

Enterprise Package

• Set to suit number of Digital Agents "Chatbots"
• Customized Conversation Limit
• Customized Agent Languages
• Customized Conversation History
• Unlimited Analytics History
• Dedicated Account Manager
• 3rd Party Integration
• OnPremise Installation (optional)

See the best Chatbot options in our review of the 10 Best Chatbot Providers of 2019.