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Simple Contacts Contact Lenses Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
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Founded in 2015, Simple Contacts, Inc. is based in New York City and is part of a group of related companies that offer vision care and birth control. Simple Contacts is a telepath company that offers the widest range of contact lenses at affordable prices and a mobile app that allows people to test their vision.

Simple Contacts is a telehealth service that cares for your eye health. If you are looking to buy contact lenses online, Simple Contacts allows you to do so in an easy way. Customers choose their favorite brand of contacts from their wide selection, and can either buy a single box or choose the more affordable subscription option. What's different about their subscription is its flexibility. Simple Contacts makes it easy to skip a delivery or cancel. Another perk of Simple Contacts is its vision test application that allows customers to determine whether their prescription is still right for them. This lets customers know when they should return to their vision specialist for a prescription update. Simple Contacts stresses that this app is NOT a substitute for a full eye exam, does not assess ocular health, and is intended only for people who have had contact lenses prescribed for them within the last four years.

Customers can transmit their prescription information to Simple Contacts by uploading an image of it or by requesting that the company contact the prescribing doctor. Simple Contacts has doctors on staff who can renew existing prescriptions.

Other consumer-friendly features include the ability to schedule or cancel contact deliveries at will and a wide variety of contact lens types and brands to choose from. Simple Contacts also offers a 100% refund on contacts that are returned to them in their original unopened, unmarked packaging.

Contact Lens Types

Simple Contacts offers a wide variety of lenses that rivals most common competitors. They carry toric lenses that correct for astigmatism and lenses that correct for presbyopia. For those who need bifocals, the company offers multi-focal lenses. Most of the lenses the company sells are one-day units, though other types are also available. Counts include 12-packs, 30-packs, and 90-packs.

Contact Lens Brands

As of this writing, Simple Contacts offers the following brands and models of contact lenses. However, since their product offerings change from time to time, consumers are advised to check the Simple Contacts website for up-to-date information.

  • SofLens (Bausch & Lomb)
  • PureVision (Bausch & Lomb)
  • Proclear (CooperVision)
  • MyDay
  • Miru
  • FreshLook (Ciba Vision)
  • Frequency 55
  • Focus Dailies
  • Dailies Total (Alcon)
  • Dailies AquaComfort (Alcon)
  • ClearSight 
  • Clariti
  • Biotrue
  • Biomedica (CooperVision)
  • Biofinity (CooperVision)
  • Bausch & Lomb ULTRA
  • Avaira Vitality (CooperVision)
  • Air Optix (Alcon)
  • Air Optix Aqua (Alcon)
  • Acuvue Vita
  • Acuvue Oasys
  • Acuvue 2
  • Acuvue TruEye
  • Acuvue Moist

Contact Lenses from Simple Contacts

There isn't much reliable information available about Simple Contacts' customer service. The company has no presence on the BBB website and only a handful of reviews on Trust Pilot. It does publish reviews on its own site, 90% of which are positive. One recurring criticism is that it is very difficult to reach the company by phone. Nevertheless, the firm's easy-to-navigate website, innovative prescription-verification app, and broad array of name-brand lenses make it a sound choice for customers who want their lenses delivered on a set schedule.


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Customer Comments & Reviews

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Debbie d
5/8/2020
Do not order from this company, they are out of business and have my $ that I paid for another 6 mths of lenses!!!!



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