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Walgreens Contact Lenses Review


ConsumersAdvocate.org Rating: 2.9 / 5 (Average)
9 Customer Comments & Reviews - see all comments
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Walgreens is an online retail store for health and wellness products. This includes eye health care products and supplements. Different types of contact lenses, solutions, drops and cases are readily available from its online store.

Services and Features

Walgreens is an online retailer of eye health supplements, contact lenses, solutions, drops and cases. It offers a wide selection of contact lens from the nation’s leading manufacturers which include Vistakon, Alcon, Bausch + Lomb, and CooperVision. Contact lenses are prescribed to correct for standard vision correction as well as astigmatism and presbyopia. The most popular of today’s lenses that doctors prescribe are daily disposables requiring no cleaning. The most popular brands are Acuvue Oasys, Acuvue Moist, Air Optix, Biofinity, Dailies AquaComfortPlus, Dailies Total 1 and Ultra. 

One of its strongest-selling contact lenses is the Acuvue Oasys. It has HydraClear Plus Technology which keeps the lens smooth, wet and silky all day long. Acuvue Oasys contact lenses also lessen the feeling of tiredness caused by dry eye discomfort, digital devices and challenging environments.

Customers must first visit an optometrist and undergo an eye exam. All contact lenses at Walgreens include free standard shipping within the country.

Services and Features

Free Eye Examination

✗

Price Matching

✗

Prescription Assistance

✗

Schedule Eye Examination Online

✗

Types of Contact Lenses

Colored

✔

Toric

✔

Vial

✔

Bifocal

✔

Multifocal

✔

Disposable

✔

RGP

✗

Contact Lens Brands

Acuvue

✔

Air Optix

✔

Avaira

✔

Biofinity

✔

Biomedics

✔

Biotrue

✔

Clariti

✔

ClearSight

✔

Dailies

✔

Expressions

✔

Focus

✔

Frequency

✔

FreshLook 

✔

MyDay

✔

Optima

✔

Preference

✔

Proclear

✔

PureVision

✔

Silsoft

✔

SoftLens

✔

Ultra

✔

Vertex

✔

Extras

Eye Drops

✔

Contact Solution

✔

Contact Cases

✔

Lens Inserter and Remover

✗

Shipping and Handling

Free Shipping

✔

International Shipping

✗

Standard Shipping Period

1-3 Days

Order Tracking

✔

Customer Support

Phone

✔

Email

✔

Returns

✔

Live Chat

✗

Contact lenses at Walgreens

Walgreens offers big savings for every contact lens purchase. It also has a rewards program that allows members to earn points for qualified purchases which can be used to purchase additional products.

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9 Customer Comments & Reviews

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marenq89
6/12/2024
I suppose I should have learned my lesson by now and not use Walgreens Contacts for my needs. This is the third time I have ordered and paid for expedited overnight shipping, only to have the order delayed. My most recent order was placed on June 8. I received a confirmation that day that the order was confirmed. On Monday, June 10 at 11:04am, I received another email stating that the order had been processed and will ship soon. As I had paid for overnight shipping, I certainly expected it to be shipped that day, or the following day at the very latest (since your correspondence clearly stated that the order had been processed already and was awaiting shipping). I have spoken to... Read More

N
Nancy K
9/2/2021
I too ordered contacts 2 weeks ago, they were paid for immediately through my credit card, I received an email "your order has shipped" 11 days ago with a USPS tracking number---USPS has no record of this shipment or number--I called customer service 3 times now and got a different response each time, 1) the USPS "sometimes" does not scan packages so they cannot be traced", 2) I should have paid for expedited postage (this was not offered when I ordered these contacts), 3) they sent an email stating to wait 10 more days then respond for a refund if they don't arrive---a second call to USPS stated, again, there is no shipment received and no valid tracking number. I will call Walgreen's... Read More

S
steve m
3/29/2021
NEVER AGAIN. SCAMMERS. TOOK MY ORDER AND MONEY NEVER RECEIVED CONTACTS. STILL FIGHTING FOR MY MONEY. GO ELSEWHERE. CUSTOMER SERVICE IS A JOKE. NEVER RETURNED MY MONEY.

J
Jim S
1/15/2021
I have purchased contacts from Walgreens before with no problem. That is not the case with the latest order. The order was placed on 12/28/20 and as of 1/15/21 I still don't have them. I called "customer service" (that is a joke) yesterday. The woman was not helpful at all. "Things are slow." They were shipped but are somewhere in the great beyond. There is nothing she can do for another 10 days. I could ask to have the order canceled but they probably won't do that because they were shipped. When I pushed she put me on hold so she could escalate the call at my insistence. After a good long time she returned and said someone would be in touch. I asked her how and she didn't know, maybe... Read More

Karen C
10/12/2020
This has not been a good ordering experience at all and for the few dollars I saved it really wasn’t worth it. Walgreens sent me (negative) instead of positives. This was their fault because my doctor has the correct prescription. I then have to call and reorder the correct lenses but they will not refund my money until I go online and print out their return address label. I’m sorry if this is your fault why am I having to do this??? On top of it I called last Tuesday and they said my order would be in within three to 4 days. It’s six days and there is t even a shipping tracking number yet! It’s been 3 weeks since my first order and no contacts. Do yourself a favor and stay with whoever is... Read More

aao07420
6/22/2020
😡😡😡😡I ordered contacts and had my prescription sent over. Walgreens sent me (+) contacts instead of (-). Called them and told them it was wrong. They said they were sending me new ones. Checked online said they were sending me a COMPLETELY WRONG PRESCRIPTION! Called them to cancel it and send the right ones, but they still sent the wrong ones. My doctor had the right prescription on file the entire time, I know because they sent me a copy each time they sent walgreens a copy. Soooo weeks later, hours on the phone, and time spent trying return everything and I still HAVE NO CONTACTS 😡

lheartanimall
6/17/2020
The contacts are discounted, however if you have issues with lenses being defective-do not count on the being replaced. I tried to chat online with someone who said I would need to call the Optics team to discuss defective lenses-then the just gave me the regular customer service number, that person then said they would transfer me to the Optics team but they just transferred me to another customer service agent who explained I could not speak to the Optics team and she would have relay my message. I received the worst batch of contacts in my 16 years of wearing contacts and did not know how to get them replaced as you would simply just call your doctor and tell them and they'd give you a... Read More

M
mandy
2/3/2020
If I could give them 0 stars I would. I placed an order on 1-30-2020. My prescription was still valid through 2-1-2020. They canceled my order even though they had my prescription on file because they decided to verify it 3 days after I placed the order. I will never order from them again.

Leslie S
1/29/2019
I have just had the worst customer service experience of my life ordering contact lenses from Walgreen's online. Today they cancelled my order today for the third time, claiming I am overdue for my annual examination. Each time I attached a valid prescription issued November 9, 2018, the same day I had my annual exam with my opthalmologist. Before placing the third order, I spoke to his secretary who gave me her personal FAX number and name to pass on, which they ignored. After emailing my corrrect prescription for the 4th time with the subject heading CX CL as per the chat customer service representative, I talked to a customer service representative. She contacted the vision department... Read More

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