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Cord Blood Banking
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Cord Blood Registry Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
15 Customer Comments & Reviews - see all comments
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Cord Blood Registry is headquartered in San Bruno California. The company for more than twenty years has provided quality cord blood banking services to families across the US. Cord Blood Registry has collected more than half a million cord blood and cord tissue from thousands of hospitals across the world. The company has also helped hundreds of families participate in established and experimental treatments that harness the potential of newborn stem cells for treatment.

Pricing

Cord Blood + Tissue Banking (one-time payment) - $2750

  • 6-month financing - $468/mo
  • 12-month financing - $244/mo
  • 48-month financing - $76/mo                               

Cord Blood + Tissue Banking Storage Cost - $280/yr

  • 18-year storage - $4290
  • Lifetime Storage - $7490

Accreditation

  • AABB
  • CLIA
  • FDA

Laboratory

Cord Blood Registry maintains its own 80,000 square foot laboratory in Tucson, Arizona. It is also one of the first family banks to get accredited by the AABB. Its laboratory is compliant with federal and state guidelines and regulations.

Services

  • Cord Blood Banking
  • Cord Tissue Banking

Storage Used

Cord Blood Registry employs a seamless cryobag for storage which reduces the risk for breakage. To prevent contamination, cryobags are secured in a second overwrap layer of plastic. Stem cells are stored in vaults designed for long-term cryostorage. Cord blood units are suspended over liquid nitrogen at temperatures minus 196 degrees Celsius. Suspension prevents direct contact with any possible contaminants. This method of cryostorage has been clinically proven to keep stem cells viable for more than 20 years. 

Stem Cell Sources

  • Cord blood
  • Umbilical cord

Shipping Method

Average transport times from the hospital to Cord Blood Registry’s laboratory is 19 hours. It partners with a private medical courier service for cord blood and cord tissue transportation.

Cord Blood Registry - Summary

Cord Blood Registry is one of the world’s largest and most experienced cord blood banking providers. Decades of being a leader in the industry and over hundreds of thousands of successful cord blood collections and storage makes it a safe bet for parents hoping to secure their child’s future health. Lifetime storage prepay and financing options make it financially attractive for those searching for more affordable cord blood services. Overall, one of the best cord blood banking providers available today.

 

 

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15 Customer Comments & Reviews

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lulucooch3
12/11/2023
I am so suspicious of this company. They have changed names and/or merged several times in the past 20 years and their customer service is non existent. The people who answer their phones are working from home and know nothing about the business. I asked where I should send my check since they lost my file, and have changed names so many times, I was no longer sure where to send my bill. I was given THREE different addresses where to send my check, one was in California, one in Arizona and another in Chicago, IL. I still have no clue where my child's cord blood is located. None, as they people woking from home have no clue. And now I'm reading this review below stating these parents... Read More

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LD
10/12/2023
Cord Blood Registry review We stored our child's cord blood with you & trusted you! Our child ended up with an incurable disease. Your company now assists with treating/curing this particular disease and we have been begging, calling, emailing in every possible way to get connected with obtaining our own child's stored cord blood and connecting with the medical facility to treat her and CBR has COMPLETELY FAILED US! No replies, or a promise made and zero response (this is chronic). We have gotten ZERO HELP FROM CBR to help treat her disease which they advertise they can treat this disease. The lack of responsiveness going on 2 years now is utterly disgusting. You take our money but don't... Read More

L
LD
10/12/2023
We stored our child's cord blood with you & trusted you! Our child ended up with an incurable disease. Your company now assists with treating/curing this particular disease and we have been begging, calling, emailing in every possible way to get connected with obtaining our own child's stored cord blood and connecting with the medical facility to treat her and CBR has COMPLETELY FAILED US! No replies, or a promise made and zero response (this is chronic). We have gotten ZERO HELP FROM CBR to help treat her disease which they advertise they can treat this disease. The lack of responsiveness going on 2 years now is utterly disgusting. You take our money but don't help like you advertise.

ginodm333
7/22/2023
Completely botched. I would never recommend this company. Packet instructions were terrible. OB and nurse practitioner couldn’t figure them out. I as the father had to step in and help, but by that time our cord blood was botched. They said that the only have a few cells with no guarantee. They have my wife’s credit card but sent her to collections with no bills to us prior. I would have never used them if I knew about the incompetence involved. We made a decision for our family and achieved zero results with this company.

R
rares m
4/7/2023
DONT EVER USE THIS COMPANY! In December 2022 we gave our sample package to the courier. Supposedly it never got to Arizona, our account got cancelled without notification though we got charge. No notifications of any sorts about not having our sample, no notification about their supposed internal investigation. To this day we do not know what happened to our sample, though they did charged us for the cancellation.

R
Ryan
7/11/2022
I called & closed my PAID IN FULL account in 2018. In 2022, they contact me saying my account is overdue and demand payment for years 2019-2021. I CLOSED THE ACCOUNT! How hard is that to understand. Its not my fault your agent/operator cannot do their job and comply with the customers request.

S
Steven S
8/9/2021
Their customer support is atrocious. Nothing like being on the phone with them, hearing "your guaranteed wait time is under 90 seconds" non-stop for 25 minutes. They tell you to call them within 1 hour of delivery so they can send a courier, and they "guarantee" that the courier will arrive within 4 hours. At the end of that window, I called repeatedly to find out where he was. I was told, by numerous representatives, that they absolutely would call me as soon as they locate him. I never once received a call back. He finally did show up around the 7 hour mark. And after, all they do is say that it's ok because they really have 72 hours. If that's the case, why did you insist I... Read More

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patty
7/2/2021
I have had the absolute WORST experience with this company over the 15 years I have been dealing with them. They have made several billing errors (one time losing a payment and not realizing they had done so until over 5 years later which required ME to go to my bank and show proof of payment years later). In the meantime, the campaign of harrassing phone calls and emails went on relentlessly... They were rude and condescending. When I finally showed them their error they offered no apology. I would just end my relationship with this company but even that results in their requesting more paperwork, etc. My advice would be to stay clear of this company bc its like entering into a bad... Read More

D
Daniel
6/11/2021
It's been a nightmare. I was charged more than double than what I bought online (no explanations why) and have been waiting for a refund for more than 3 weeks. It has been exhausting to follow up with customer service to get this fixed. No solution until know.

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private p
2/17/2021
Agree with many other comments, our price has gone up . Started at $100 in 2010, now $180 in 2020. They got us for our first two births, and of course if you choose to stop, well you loose your stored blood cells.

Top Rated
  • Cord blood product quality guarantee
  • Cord blood banking at $3,499
  • CordAdvantage
  • 20 years free storage/ renewable
  • Free Cord Blood withdrawal fee
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