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Oracle CRM Software Review

Rating: 8.5 / 10 (Excellent)
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Oracle offers a comprehensive list of business and tech solutions that includes cloud applications, platform services and engineered systems. The company’s services are currently available in over 145 countries. Oracle’s CRM solutions is designed to help businesses improve sales, customer loyalty, marketing and service effectiveness.
 
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Platforms

  • Software as a Service
  • Mobile compatible

Features

  • Customer Information Management
  • Marketing and Lead Generation
  • Sales Management
  • Reporting and Analytics
  • Employee Performance and Tracking

Oracle helps businesses streamline many of the processes involved in sales and marketing. Lead management is also enhanced, letting you take full advantage of all lead opportunities. Processes are also in place for helping managers guide personnel through every step of the sales workflow.

Oracle CRM has an excellent list of reporting features with pre-built and customized reports. These cover everything from leads, sales and customer service. Reports and analytics help businesses get a deeper look into performance and metrics.

Oracle CRM works with Microsoft Office providing easy integration with existing office documents. Files could also easily be updated to Oracle’s CRM system. Support services include training, knowledgebase, help documentation and a support center.

Customer Management

  • Customer service portal
  • Case management
  • IVR, voice and email customer interaction

Marketing and lead generation

  • Campaign management
  • Email marketing
  • Automate sales processes
  • Lead qualification
  • Opportunity management
  • Forecasting
  • Sales management

Reporting and Analytics

  • Measuring ROI
  • Real-time reporting
  • Real-time business intelligence
  • Historical and trend analysis

Employee Performance and Tracking

  • Monitor customer satisfaction and agent performance management
  • Partner relationship management

Integration and Customization

  • Web services support
  • Pre-built integration with Oracle business applications

Support Services

  • Knowledgebase
  • Training
  • Help documentation
  • Support center

Bottom Dollar

It comes as a disappointment that Oracle’s CRM seems to fall short in terms of some productivity features. Its lack of a real work flow, content management and poor offline feature are just of the options that makes it a less than ideal solution for big businesses.  Overall, Oracle continues to be a solid answer for business searching for a dependable CRM system.

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  • Integrated software for customer service, sales, and marketing
  • Free CRM at its core
  • Apps for lead generation, marketing automation, and analytics
  • Email, live chat, and chatbot tools for customer engagement
  • Supports inbound marketing through search, SEO, marketing, and brand management
  • Integration with most other CRM products
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Latest Oracle Reviews

Garage K

1/27/2019
Formatting simply does not work when sending out responses to customers. What you see on your screen as you type your response, add bullet points, and adjust spacing, has no relationship to what actually gets sent. Bullets get moved around and indented randomly, spaces between paragraphs get randomly collapsed, all making you look like a moron with each response you send. They have a serious issue with formatting which extends to the Answers feature of their service. I do not recommend Oracle CRM Software for these reasons.

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