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Guardian Direct® Dental Insurance Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
160 Customer Comments & Reviews - see all comments
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Guardian Direct is a division of Guardian Life Insurance Company of America, which is among the largest mutual insurance companies in the nation. Founded in 1860 and headquartered in New York, Guardian offers a wide array of products, including dental insurance. Guardian employs numerous agents across the country and holds a superior rating with the BBB and excellent ratings for financial stability.

Guardian Direct® Dental Insurance - Overview

Guardian Direct's dental insurance is part of a series of comprehensive individual insurance products offered on guardiandirect.com, including accident, critical illness, vision and pet insurance. 

Guardian Direct dental insurance plans can cover regular exams, cleanings, x-rays, root canals, crowns, implants, and braces. Consumers can choose from a number of Preferred Provider Organization (PPO) plans or a Dental Health Maintenance Organization (DHMO) plan based on their needs, budget, and state.  


 

Qualification

Consumers interested in dental insurance from Guardian Direct can enroll immediately through their fast, safe and secure website guardiandirect.com.  Guardiandirect.com also provides a provider lookup to help find a dentist in the Guardian network or confirm their existing dentist is a part of the network. 

After providing their zip code, applicants are shown the plans that are available for them in their area.  To purchase, they need only enter who needs to be covered, home address, phone number, gender, birthdate and email address along with a valid form of payment.  


Plans

Through Guardian Direct, consumers have access to three tiers of PPO dental insurance plans. The first, Bronze, is for people who are only expecting to get cleanings and the occasional filling. The second, Silver, works best for those who anticipate needing dental work beyond the occasional filling. And the third, Gold, is best suited for people who want the maximum amount of coverage possible. In the states of FL, IL, NY, and TX, DHMO plans are also available. The PPO plan tiers' offering is as follows:

Coverage

Preventive services include the most routine dental services, such as oral exams, cleanings, and X-rays.

Basic services include dental services, such as fillings and simple extractions.

Major services include more complex dental services such as crowns, oral surgery, and implants.

 

GUARDIAN DIRECT PAYS

PLAN BENEFITS

GOLD ADVANTAGE

SILVER ADVANTAGE

BRONZE ADVANTAGE

Preventive Services

100%, No Waiting Period

80%, No Waiting Period

100%, No Waiting Period

Basic Services

70%, After 6 Month Waiting Period

50%, After 6 Month Waiting Period

50%, After 6 Month Waiting Period 

Major Services

50%, After 12 Month Waiting Period

50%, After 12 Month Waiting Period 

0% (Not Covered)

Implants

50%, After 12 Month Waiting Period

50%, After 12 Month Waiting Period

0% (Not Covered)

Child (under 19) Orthodontia

50%, After 12 Month Waiting Period

0% (Not Covered)

0% (Not Covered) 

DEDUCTIBLES

 

 

 

Preventive Services

$0 In-Network

$50 Out-of-Network

$0 In-Network

$50 Out-of-Network

$0 In-Network

$50 Out-of-Network

All Other Dental Services 

$50

$50

$50

MAXIMUM PAYOUTS

 

 

 

Total Benefit Maximum

1st Year Max: $500

2nd Year Max: $750

3rd Year Max: $1,000

4th Year & Beyond Max: $1,500

1st Year Max: $500

2nd Year Max: $750

3rd Year Max: $1,000

4th Year & Beyond Max: $1,000

1st Year Max: $1,000

2nd Year Max: $1,250

3rd Year Max: $1,500

4th Year & Beyond Max: $1,000

Implant Maximum

Lifetime Max: $1,000

Lifetime Max: $700

Not Covered

Child (under 19) Orthodontia Maximum

Yearly Max: $500

Lifetime Max: $1,000

Yearly Max: $500

Lifetime Max: $1,000

Not Covered

Dental Insurance at Guardian Direct

Guardian Direct's easy online enrollment process, comprehensive plan breakdown, and supplementary research material all make for a solid choice of dental insurance. After consumers answer a few questions designed to determine which plans best suit them, they can begin the enrollment process. Since Guardian Direct is highly rated by the BBB, consumers should have confidence that the company can meet their dental insurance needs.


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160 Customer Comments & Reviews

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R
Ripped c
3/16/2018
Dont ever take this insurance. Lot of dental providers within their network refuse to accept them initially. Their co-pays are so high that I was able to get cash price (w/o insurance) on almost all their services equal to their total co-pay. So why should we get their insurance. So effectively, I have gotten my dental care done with cash without insurance. I just keep paying their premium. Just cancelled their insurance. The biggest gotcha....they keep deducting your monthly premium silently. They said and and so did marketplace, that if you dont pay next premium due, the insurance will cancel automatically. I used a debit card to pay their one month premium for one month without... Read More


M
majed
3/1/2018
very bad insurance, very bad policies, they are very rood, they don't allow the patient to see the dentist only must wait 3 days, they collect the money automatic from the bank account each month, i was in pain and i call them many times , i spoke to many deferent persons, serious and honest the service is very bad, i advice the people to go to another insurance company, better service, better benefit and the customer service more nice and professional service than guardians, guardian they never have a professional service they don't care if the member on pain or die they got nothing to do, just take the money and they want to drag the person feet to their bad service and stuck with... Read More


Maureen C
2/2/2018
I have had guardian through my husbands employer for more than a year. I have been trying to get a claim paid since July 7th 2016. They keep asking fr the same information. I keep sending it. I ask to speak or email or chat with a manager and get told "let me help you" and NOTHING! I end up getting the same letter in the mail. They are horrible. I have NEVER had dental insurance company work so hard at not paying your claim. I wish I could give them negative stars!


Donna R
1/31/2018
I have dental insurance with them as of January 1, 2018. It has been a month and have not received my insurance card. I was told to do this Dental & Vision – Guardian does not issue cards for these benefits; generic cards can be downloaded from the participate portal. You can access this portal at https://www.guardiana/nytime.com Login / Register > Register Now > Member > Complete online form. My card is not there as of 1/31/2018.


D
Derek D
1/16/2018
The worst service I got in my life. At the first they cancelled my policy without my knowledge, than they apologized when I called . They put it back. I already cancelled 1 appointment I had with dentist from network. I made another appointment and they said this dentist does not accept new patients. The dentist does accept new patients that is why she made appointment with me, they now better. I terminated policy with idiots.


De L
12/31/2017
Horrible. They will give any excuse not to pay. Was told my husband’s procedure couldn’t be paid because they were considering Aflac to be the primary. During that conversation, was also told that the rest of the family would have Guardian as their primary because the policy is under my name. Son’s procedure not paid for because Aflac was considered primary. Surprise! Cancelling and letting the rest of our office know so they can cancel before wasting anymore of their hard earned money. Don’t waste your time or money.


B
BSOM
12/30/2017
Presently Guardian is in a business relationship via a "leaseable" contract arrangement with DenteMax Discount Dental Plan whereby their preferred providers are having their arms twisted into accepting even ridiculously lower fees. In the long run they are separating their members from their family dentists who were already preferred providers of their dental insurance plans. This can be likened to an airline selling the seat of someone who offered to be bumped and then taking off without them. The rationale is that the willing traveler has identified themselves as a person that has flexible plans and can be exploited for profit.


S
S V
12/12/2017
Above is NOT true. "Fine Print Crowns, Inlays, Onlays and Labial Veneers are covered only when caused by decay or injury, and only when the tooth cannot be restored with amalgam or composite filing material." Was denied coverage because it hadn't been 10 years since my original crown was put on. Mind you the crown cracked and my tooth was exposed. So, I asked, "leave it exposed and endure pain and get a root canal and then a crown, would that be covered?" Yes, Abigail, from Guardian Dental insurance said! Beware of the quality or lack of quality their insurance is. Their fine print above, is NOT true.


T
Tony S
12/7/2017
Absolute worst insurance company I have ever dealt with. I could write a lot here but why bother wasting peoples' time. Dentist submitted charge for a PORCLN Inlay; once they knocked it down to the considered charge of $544.00 they agreed to pay $36.90!! I did not use any portion of my 2,000 annual benefit and the deductible was only $50. Oh yes I went through the usual wait a few months and then have your dentist send in more X-Rays and then wait a couple more months for this!! I am going to ask my company to take me off their plan and buy something myself or just pay out of my pocket!!


V
Vildana
11/29/2017
The worst insurance ever. They don't cover anything.



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