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Darwin's Natural Pet Products Dog Food Meal Delivery Service Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
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Darwin's Natural Pet Products, founded in 2004 and based in Tukwila, Washington, focuses on the production and home delivery of raw foods for dogs and cats. Darwin's is a leading provider of raw pet food, delivering nutritious raw meal directly to consumers homes, feeding thouseands of pets every day. Food is mixed at the company's facilities in Tukwila, frozen, packed with dry ice, and shipped nationwide.
 
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How is Darwin's rated?

Breakdown

4.3/5
Menu Options
4.5/5
Services
4.0/5
Pricing
4.5/5
Customer Experience

Overall Rating: 4.3 / 5 (Excellent)

Darwin's does a fine job of making ordering raw pet food easy. Its website is informative and easy to navigate. The company offers a wide range of products at different quality/price points, which should make it easy to find enticing and affordable raw food for almost any dog. Its prices are on par with its competitors in the raw dog food delivery business. There isn't much independently-verifiable information available about the firm's customer service, but since comments about consumer products tend to be written by people who've had bad experiences, we can infer that its customers are generally satisfied.

Darwin's Recipes

Menu Options - 4.3 / 5

Darwin's dog food comes in three product lines: Natural Selections, Biologics, and Intelligent Design. The first is the company's premium line; the second is a more economical version; and the third is a custom-blended meal designed for dogs with particular health issues. The meals are available in chicken, duck, turkey, lamb, and beef varieties, though not all meat types are available across all product lines. The number of options offered by Darwin's exceeds that of many of its competitors and ensures that dogs with particular favorite foods--and dogs who prefer a daily variety--will be well-satisfied.

Formula Options

Type of Service
Original Recipes

Recipe Example One

Natural Selections dog food made from chicken is 74.58% free-range meat (chicken meat, necks, bone, gizzards, livers, and hearts. 24.64% of the recipe is from organic vegetables, including yams, romaine lettuce, carrots, yellow squash, zucchini, celery, and parsley. It also contains a nutrient mix (0.78%) of organic flaxseed oil, sea salt, inulin, cod liver oil, zinc proteinate, iron proteinate, copper proteinate, Vitamin E, manganese proteinate, thiamine mononitrate, iodine. The same basic recipe can be purchased with duck, turkey, beef, or lamb instead of chicken.
Verified Primary Ingredient
Yes

Recipe Example Two

Biologics dog food is made with the same basic recipe as Natural Selections, but it uses conventionally grown beef, turkey, chicken and vegetables of supermarket quality. Duck is not available under this brand.
Verified Primary Ingredient
Yes

Recipe Example Three

Intelligent Design dog meals are made from veterinarian-prescribed formulas for dogs with specific health problems. Recipes are available for kidney support, liver support, cancer support, and joint/musculoskeletal support. These formulas are available by prescription only. By way of example, the kidney support recipe contains beef meat, sweet potatoes, beets, beef livers, beef hearts, egg whites, cabbage, yellow squash, beef kidneys, celery, fish oil, lamb tripe, parsley, gelatin, sunflower seed oil, calcium carbonate, cod liver oil, inulin, spirulina, dandelion root powder, corn silk, turmeric, cinnamon, Vitamin E, cranberry powder, chitosan, magnesium proteinate, thiamine mononitrate, zinc proteinate, aloe vera powder, Vitamin Bl2, manganese proteinate, Vitamin B2, Vitamin B6, and iodine.
Verified Primary Ingredient
Yes
AAFCO Compliant
Yes

Darwin's Services

Services - 4.5 / 5

Darwin's offers free menu consultations that help customers choose from among their various recipes and product lines. Its Intelligent Design product line allows further customization for dogs with specific health issues.
Recipe Details
Gluten-Free
Organic
Raw
GMO-Free
Specialized Diets
With a vet's prescription, customers can order food mixes designed to benefit dogs with particular health challenges, including kidney, liver cancer, and joint and musculoskeletal issues.
Nutritional Counseling
Yes
Delivery Area
Nationwide by delivery service; door-to-door delivery in Seattle and Portland areas.

Darwin's Pricing

Pricing - 4 / 5

All pet food delivery services cost more than feeding your dog food you can buy at a supermarket or pet supply store. Darwin's is no exception. However, the company's prices are very competitive with others in the dog food meal delivery industry. The company also offers discounts to guide dogs, search and rescue dogs, K9 unit dogs, animal acupuncturists, behaviorists, massage therapists, physical therapists, and trainers. Service dog foster families also receive a discount. People who live in the Portland or Seattle areas can save additional money by not having to pay shipping fees.
Introductory Period and Price
Darwin's offers an introductory purchase of 10 lbs. for $14.95. Customers must sign up for the auto-ship program to take advantage of this price but cancel at any time.
Shipping Cost
Depends on customer location and weight of food ordered. Free home delivery is offered to residents of the Portland and Seattle areas
Price Range per Month, 5-20 lb Shih Tzu
$18.41/week for premium line, $15.61 for economy line (prices include shipping)
Price Range per Month, 21-40 lb Border Collie
$42.97/week for premium line, $36.43/week for economy line (not including delivery)
Price Range per Month, 41-60 lb Basset Hound
$64.45/week for premium line, $54.65 for economy line (prices include shipping)
Price Range per Month, 61-100 lb German Shepherd
$76.21/week for premium line, $64.61/week for economy line (prices include shipping)

Darwin's Customer Experience

Customer Experience - 4.5 / 5

Although the company has been in business for 15 years, there isn't much information available about Darwin's record of customer satisfaction. While the company enjoys a high rating by the BBB, there are only a small handful of comments about it there. The firm has no presence on Trust Pilot. Darwin's customers are encouraged to leave their comments here to help other consumers get a sense of their experience.

In April 2018, Arrow Reliance, Inc. (Darwin's corporate parent) was officially warned by the FDA about problems at its production facilities. The warning noted that Samonella, Listeria monocytogenes, and E. coli O128 had been found in some of Darwin's products and suggested that the cleaning solution used at the company's plant was ineffective. Similar problems have been found at other raw pet food companies and highlight the care consumers should take in handling and using raw pet foods.
BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
3
Date Collected
2019-03-19

Company Profile

Full Name
Darwin's Natural Pet Products Dog Food Meal Delivery Service
Company Website
https://www.darwinspet.com/
Headquarters
350 Treck Drive, Tuckwila, WA, 98188

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