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PetPlate Dog Food Meal Delivery Service Review


ConsumersAdvocate.org Rating: 4 / 5 (Very good)
6 Customer Comments & Reviews - see all comments
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Founded in 2016 and based in New York, PetPlate was the first nationwide pet food delivery service to feature USDA approved ingredients and cold-pressure technology. The company's recipes are designed by a veterinary clinical nutritionist and are rich in nutrients in order to provide animals with optimal energy.
 
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How is PetPlate rated?

Breakdown

4.0/5
Menu Options
4.0/5
Services
4.0/5
Pricing
4.0/5
Customer Experience

Overall Rating: 4 / 5 (Very good)

PetPlate's recipes are specially formulated by veterinarians. There's plenty of evidence that the ingredients in HealthyPlate's meals support healthy weight and digestion and provide benefits such as improved energy and even cancer prevention. But the company also differentiates itself through the feeding and pricing flexibility it offers.

You can order enough food to provide all of your dog's nutrition through PetPlate. But the company also packages its food in "topper" containers. So if you can't quite afford to fully feed fresh foods, you can still add them to your dog's normal diet without breaking the bank. Toppers are also a smart way to transition your pup from one food to another.

PetPlate Recipes

Menu Options - 4 / 5

PetPlate offers six menu options: beef, chicken, turkey, lamb, venison and pork. All recipes contain a variety of vegetables. The company's menu includes two grain-free formulae, which may be a good choice for pets with allergies. Grain-free recipes include added taurine, to make them heart-healthy.

PetPlate's ingredients are verified and the recipes are AAFCO-compliant. The company prides itself on wholesome ingredients that contain no by-products, rendered meats, or preservatives.

Formula Options

Type of Service
Original Recipes

Recipe Example One

Oven-Roasted Turkey: Turkey with sweet potatoes, turkey liver, apples, carrots, green peas, pumpkin, and sardine fish oil.
Verified Primary Ingredient
Yes

Recipe Example Two

Farmhouse Beef: Beef, sweet potatoes, potatoes, beef liver, green peas, carrots, apples, pumpkin, and safflower oil.
Verified Primary Ingredient
Yes

Recipe Example Three

Lip Lickin' Lamb: Ground lamb, sweet potatoes, apples, lamb liver, quinoa, broccoli, dicalcium phosphate, potassium chloride, salt, natural flavor.
Verified Primary Ingredient
Yes
AAFCO Compliant
Yes

PetPlate Services

Services - 4 / 5

In order to calculate the perfect portion for your dog, PetPlate takes into consideration its weight and age before recommending a food plan and quoting a price. Foods are flash frozen before delivery. Once thawed, PetPlate dog foods will keep in the fridge for five days. Meals are delivered bi-weekly and you can pause, change, or cancel your orders online so long as you do so the Thursday before your order is scheduled to be delivered.
Personalization Details
Target Weight
Level of activity
Health Concerns
Age
Recipe Details
Gluten-Free
Freeze Dried
Fresh
No Fillers
No Preservatives
Nutritional Counseling
No
Delivery Area
The continental U.S.

PetPlate Pricing

Pricing - 4 / 5

PetPlate's foods are noticeably more expensive than other fresh foods available for delivery. And the others are pretty expensive to begin with. But the company does offer a hefty discount with your first order. Shipping is always free.
Introductory Period and Price
When you order your first box of PetPlate foods, you'll receive a 61% discount off the regular price.
Shipping Cost
Free to reasonable
Money Back Guarantee
Yes
Price Range per Month, 5-20 lb Shih Tzu
Approximately $120 per month
Price Range per Month, 41-60 lb Basset Hound
Approximately $260 per month
Price Range per Month, 61-100 lb German Shepherd
Approximately $300 per month

PetPlate Customer Experience

Customer Experience - 4 / 5

PetPlate earns an A+ rating from the Better Business Bureau. There have been no complaints filed about the company with the BBB. The company has a rather poor Trustpilot score (2.6 out of 5 stars) but that average score is based on just a handful of reviews. The company was afforded a modicum of fame for being featured on the popular TV show, Shark Tank. Most reviews of the company we've read agree that PetPlate provides excellent nutrition for dogs.
BBB Rating
A+
Trustpilot Rating
2.6 out of 5
Date Collected
2023-04-13

Company Profile

Full Name
PetPlate Dog Food Meal Delivery Service
Company Website
https://www.petplate.com/home
Headquarters
1178 Broadway #316, New York, NY, 10001

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6 Customer Comments & Reviews

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D
Doreen
4/8/2023
Our dog loved the tail wagging turkey, original recipe. Then, a few months later, the company changed the recipe and our pup would sniff and walk away from her bowl. They took out the pumpkin and wild rice and even changed the cooking method! ( not to mention that the website still advertises the original recipe ). So, I had to give away 35 containers of food. Very disappointed at turn of events and the loss of over $140 in food.

joylarry
3/25/2023
I placed my first order about 3 weeks ago. My dog has been eating the food since then. We phased her in, but she has totally lost her enthusiasm for food. She used to leap into the air and run around the kitchen full speed while waiting for her food. Now she just stares at me while I prepare it. But I don't have any real problem with the ingredients. It is the TERRIBLE packaging. They advertise it as recyclable but don't believe it! The container is #5 plastic, and I have never lived anywhere that will accept #5 for recycling. The lid has no # at all. Remember that you will be using one of these containers every single day! By the end of the year, you will have thrown away 365... Read More

B
Brian
10/6/2021
I’ve been feeding my dogs Petplate for over two years. I would highly recommend. I’m surprised to see some comments criticize their customer service as I’ve only had good experiences.

S
steve
8/19/2021
Any company that has no phone number and will not answer emails when you have a problem. I cancel for no repleys to email after recieving bad food that i had to throw away 134.95 worth . Thanks petplate. steve

stenan114
8/19/2021
This company is a ripe off,No phone number and no email replys.I made a 134.99 order and it came,4 days later another order came for the same price.They do not answer emails and i dont have room in my freezer.If you cant call them your outta luck .I had to cancel.I got an email sorry to see you go, I replyed to that email ,then answer your emails still no response.Steve

Laurent T
6/27/2018
This is an amazing company with top customer service and top grade products

Top Rated
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🔥 70% Off Your First Box

  • Human-grade fresh food & kibble options
  • No added hormones, fillers, or preservatives 
  • Customizable meals for dogs with dietary restrictions
  • Reliable delivery & convenient packaging
  • Half-portion fresh food options to round out your pup’s current meals
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