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Spot & Tango Dog Food Meal Delivery Services Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
17 Customer Comments & Reviews - see all comments
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Started in 2014 by the Breuer family, Spot & Tango takes a homemade approach to preparing fresh, all-natural meals for dogs. The company offers both wet meals and meals they call "unkibble" to distinguish it from the many highly-processed, less nutritious dried foods on the market. Recipes are veterinarian-formulated and made with fresh ingredients, and meal plans are customized based on each dog’s breed and health profile. Spot & Tango foods are delivered directly to customers' doors in 100% biodegradable boxes.
 
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How is Spot & Tango rated?

Breakdown

4.5/5
Menu Options
4.6/5
Services
4.6/5
Pricing
4.5/5
Customer Experience

Overall Rating: 4.6 / 5 (Excellent)

Bringing together a passion for healthy pet food, home cooking, and the use of fresh, sustainable ingredients, Spot & Tango earns high marks for making meals that dogs enjoy and are high in nutritional content. Made in small batches and to the standards of the Association of American Feed Control Officials (AAFCO), Spot & Tango dog meals are delivered frozen to your door on a schedule that's convenient for you.

Spot & Tango offers two categories of dog food: wet and "Unkibble", which is what the company calls its dry food. Spot & Tango offers a pleasant online experience and incentivizes customers to try its services by discounting their first orders by 50%.

Spot & Tango Recipes

Menu Options - 4.5 / 5

Spot & Tango currently offers three different wet food recipes: Lamb & Brown Rice, Beef & Millet, and Turkey & Red Quinoa. Subscribers may select up to three recipes to include in their personalized plans. The company also offers three varieties of "Unkibble": Beef & Barley, Chicken & Brown Rice, and Cod and Salmon, which is grain-free. All recipes are free of preservatives, growth hormones, artificial additives, gluten, wheat, soy, and corn.

Formula Options

Type of Service
Original Recipes

Recipe Example One

Lamb & Brown Rice: spinach, carrots, peas, blueberries, egg, parsley, apple cider vinegar, safflower oil, vegetable stock, and a proprietary blend of vitamins and minerals.
Verified Primary Ingredient
Yes

Recipe Example Two

Beef & Millet: spinach, carrots, peas, cranberries, egg, parsley, apple cider vinegar, safflower oil, vegetable stock, and a proprietary blend of vitamins and minerals.
Verified Primary Ingredient
Yes

Recipe Example Three

Turkey & Red Quinoa: spinach, carrots, peas, apple, eggs, parsley, apple cider vinegar, safflower oil, vegetable stock, and a proprietary blend of vitamins and minerals.
Verified Primary Ingredient
Yes
AAFCO Compliant
Yes

Spot & Tango Services

Services - 4.6 / 5

Spot & Tango makes its meals using all-natural, minimally processed whole food ingredients. The ingredients come from sustainable farms and their quality is described as "human-grade.” Spot & Tango offers customizable options based on each dog’s unique profile, which you provide to the company by completing a brief questionnaire.
Recipe Details
Fresh
No Fillers
No Preservatives
Dry/kibble
Delivery Area
Nationwide delivery via FedEx or UPS.

Spot & Tango Pricing

Pricing - 4.6 / 5

With the subscription to its meal service, Spot & Tango ships every 2, 4, 6, or 8-weeks depending on your dog’s personalized plan. Customers are charged when meals are shipped, and prices range from $22.80 per month for toy-sized dogs eating a dry diet to $75.90 per month for large breeds dogs eating a wet diet. Spot & Tango offers 50% off a 2-week trial order, with a money-back guarantee.
Introductory Period and Price
Introductory offer: 50% off first online purchase, 2-week trial
Shipping Cost
Free
Money Back Guarantee
Yes
Price Range per Month, 5-20 lb Shih Tzu
Fresh starting at $1.25, dried starting at $0.76 per meal
Price Range per Month, 41-60 lb Basset Hound
Fresh starting at $2.12, dried starting at $1.29 per meal
Price Range per Month, 61-100 lb German Shepherd
Fresh starting at $2.53 per meal, dried starting at $1.54 per meal

Spot & Tango Customer Experience

Customer Experience - 4.5 / 5

Given the apparent quality of Spot & Tango's menu options, we were surprised to learn that the Better Business Bureau gives the company an F rating. Based on an average of 40 reviews, the company scores just 1.3 out of 5 stars with consumers. However, users who rate the company on Trustpilot award the company 4.6 out of 5 stars. That rating is based on 300 reviews.
BBB Rating
F
Trustpilot Rating
4.6 out of 5

Company Profile

Full Name
Spot & Tango Dog Food Meal Delivery Services
Company Website
https://spotandtango.com
Headquarters
575 5th Avenue, New York, NY, 10017

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17 Customer Comments & Reviews

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S
schn4094
10/18/2022
BAIT AND SWITCH. Ordered sample of kibble. Thought it was great, so subscribed. Then received a completely different product. No dried veggies and fruit. Complained. Customer service lied, and made excuses and never answered as to why the difference, other than it was a new process and they simply had a few bags left that actually looked like their advertising. Then saw another post from sone else experiencing the same. Deceitful. BAIT ABD SEITCH.

ready2soar1
11/29/2021
I was going to give it a try. Then, at checkout my total mysteriously went from $29.23 to $43.23 with four freebies in between. How does the price change by $14 with nothing added to the price? Hmmmm.

nadinespier55
11/9/2021
my first order had tiny white pieces of foreign object in the kibble. i emailed them, concerned that it was some sort of plastic. they never responded. sent another email in CAPS saying "URGENT." finally heard back. the photo i provided showed showing plastic sticking out of the kibble! they admitted it was plastic and told me NOT to feed it to my dog as it may make her sick (i have a copy of that email). they said they would talk to their production manager to be more careful. apparently they chopped up the chicken while still in the plastic bag!

M
Marnie H
6/18/2021
There is no phone number to contact customer service so you are at the mercy of when they decide to get back with you via email or text. I placed the trial order for my dog and the only thing that they sent me was a scoop and NO food. I am so annoyed that I can't call and get this resolved asap instead of waiting for who know show long!! Pretty sure I am going to cancel and find another company if I don't hear back by end of day today!

corybillparrish
10/21/2020
It doesn't matter how good their food is. There customer service is so terrible. You are lucky to get a response from them in days to a week, if you get a response at all. Absolutely unwilling to help out the customers in any way. The food is always crumbled. A quarter to half the bag is just tiny crumbs that your dog wont bother eating and when asked if that's ok to them, they just responded, "it happens". DO NOT USE!!!

dhteng1
9/29/2020
They won't let me cancel my subscription!!! I've emailed twice, messaged them on FB, and all they tell me is TO LOOK AT THE FAQ PAGE.

minheehuh81
7/1/2020
This Spot and Tango company is so FRAUD !!!!!!!! they charged so much money and never send food never send tracking number . no refund money at all !!!! Do not order dog food SPOT and TANGO

M
Maria C
5/4/2020
This company is the biggest ripoff of all. First they sent the trial shipment without any ice or cold packs so they smelled rotten when I opened the packages which was meant to be refrigerated or frozen. I ended up discarding them as I will not feed spoiled food to my dogs. I reached out to them via email and they insisted there was dry ice with their shipments. Perhaps an oversight on their shipping??? Regardless they offered no apology or replacement!! It is a pain in the neck trying to communicate with them. Secondly, while still trying to get the initial situation resolved, SpotandTango sent more food products that I have not yet confirmed ok to be sent. They claim that they send... Read More

Renee A
12/16/2019
Spot and Tango are extremely over priced. They wouldn't process my cancellation so I was charged over $300 for food I don't want. They continually send generic emails instead of actually responding to the complaint.

R
Rachel
12/4/2019
Impossible to cancel. This company is terrible. My dog does not like the food, but they keep shipping it.

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