BigCommerce eCommerce Website Review
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BigCommerce is an eCommerce platform based in Austin, Texas. BigCommerce powers over 60,000 small business eCommerce companies, plus large brands including GE, Toyota, Kodak, Camelbak, and Paul Mitchell.
It provides retail and marketing support to businesses of all sizes, including wholesalers. The company, launched as a two-person startup in 2009, now has more than 500 employees and announced its expansion into the European market in June 2018.
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Top Rated
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- Guaranteed 99.99% uptime, including during Cyber Week
- Integration with eBay, Amazon, Facebook, Instagram, and Pinterest
- 15-day free trial
- Responsive page design optimizes images for the appropriate browser or device
- Both free and paid templates designed for a wide variety of industries
- Demo available for high-volume businesses
The platform gets high marks on its security features, which include automated fraud protection, the choice to share an SSL Certificate or buy your own, and Level 1 PCI compliance. It also shines in design, with beautiful free and paid template options for a wide variety of industries.
BigCommerce is also best known for its zero transaction fees, first-class SEO features, 40+ pre-integrated payment gateways serving 100+ countries, and over 70 built-in discounts/promos. BigCommerce also recently made updates to their site speed by adding Google AMP natively on both their product and category pages, and adding Akamai Image Manager for automatic image compression.
If there are any drawbacks to BigCommerce it might involve the pricing structure and customer service. Although the company has no hidden fees, it does say in the fine print that fees will apply if sales surpass 400k. However, with more native and built-in functionality than its competitors, BigCommerce users see a more transparent total cost of ownership. In regard to customer reputation, BigCommerce offers 24/7 support by phone, chat, and email, however there are a few complaints centering around the lack of helpful customer service agents. On the other hand, the company does provide a wealth of free support online with forums, tutorials, and a comprehensive knowledge base. Overall, given its powerful platform, tight security, and comprehensive features that cater to businesses of every size, BigCommerce is a standout choice among the eCommerce sites.