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Wix eCommerce Website Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
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Wix is a cloud-based website building platform where users can easily create and customize websites and online stores using drag-and-drop software. Founded in 2006, Wix now serves over 110 million users around the globe, providing fully-customizable templates, hosting, apps, and eCommerce tools for various industries. Wix also supplies booking software for hotels, restaurants, and vacation rentals.

How is Wix eCommerce rated?

Breakdown

4.5/5
Hosting Capabilities
4.0/5
Ease of Use
4.0/5
Marketing and Analytic Tools
4.0/5
Cost

Overall Rating: 4.1 / 5 (Excellent)

Wix eCommerce provides templates that are mobile-responsive and fully customizable, where users can easily edit designs and create attractive storefront pages for their online stores. The eCommerce plan also includes several store management tools, SEO analytics, and various marketing campaign options to help grow online traffic and customer outreach.

Several of Wix's special features for online store options are only available via third party apps, most of which will cost extra. Many user reviews express discontentment with this, as well as the company's customer service. Despite ratings, Wix is still reputable for its easy-to-use design software without hidden setup and service fees.

Wix eCommerce Hosting Features

Hosting Capabilities - 4.5 / 5

Wix provides free hosting service for all subscriptions plans as well as SSL certified protection. Its free subscription is limited to 500 MB of bandwidth, but all paid subscriptions include unlimited bandwidth. For access to more features, such as increased storage and custom domain names, Wix users must upgrade to the premium plan, which has additional charges.
Bandwidth
Unlimited
Staff Accounts
Unlimited (contributors)
File Storage
20 GB
Security Features
SSL Protection
Payment Methods Supported
PayPal
Amex
Mastercard
Discover
VISA
Responsive Websites
Yes

Wix eCommerce Marketing and Analytics

Ease of Use - 4 / 5

Wix provides dozens of eCommerce customizable templates with storefront designs which users can connect to other social media platforms and perform outreach marketing methods. Some special features for a Wix eCommerce store, such as abandoned cart recovery and coupons, are only available through third-party apps, which have additional fees.

Sales Channels

  • Facebook
  • Pinterest
Customer Outreach Tools
Blogging
Mobile Storefront
Third-Party Apps
Social Media Integration
Email Marketing
Conversion Tools
Product Ratings and Reviews
Coupons
Discounts
SEO Optimization
Yes

Wix eCommerce Cost

Marketing and Analytic Tools - 4 / 5

Wix offers reasonable prices for eCommerce and other website styles and allows users to choose between annual subscription payment and monthly payment, depending on their plan of choice. Subscription renewal for premium plans are automatic and must be manually disabled by users. If users forget or are unable to pay for renewal of their premium plan, Wix reverts the website back to the free version, which disconnects a user's customized domain from the website.
Plan 1
$16.50/month (annual subscription), $20 month to month
Plan 2
$24.50/month (annual subscription), $30 month to month
Setup Fees
No
Free Trial
Yes
Commission Fees
No
Free Templates Available
Yes

Wix eCommerce Customer Experience

Cost - 4 / 5

Many complaints against Wix deal with customer service and fees. While Wix does offer 24/7 support, customers explain the difficulty of getting in touch and receiving timely and concise responses to tech problems. Many reviews note that users were unaware of extra fees for additional features, domain names, and auto-renewal, which aren't listed on the main features page.
Year Founded
2006
BBB Rating
B
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
27
Trustpilot Rating
2.9 out of 10
Date Collected
2015-04-27
Customer Service Phone Number
1 (415) 639-9034
Customer Service Hours
24/7
Contact Method
Phone
Chat
Mobile App
Yes

Company Profile

Full Name
Wix eCommerce Website
Company Website
Headquarters
500 Tery A Francois Blvd Fl 6, San Francisco, CA, 94158

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