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1-800-Flowers.com Flower Delivery Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
12 Customer Comments & Reviews - see all comments
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For more than 40 years, 1-800-Flowers.com has offered original floral arrangements, plants, and unique gifts to celebrate birthdays, anniversaries, and everyday occasions, as well as deliver comfort during times of grief. Backed by a caring team who prioritize customer service, 1-800-Flowers.com provides customers with thoughtful ways to express themselves and connect with the most important people in their lives. 1-800-Flowers.com is part of the 1-800-FLOWERS.COM, Inc. family of brands.

Features and Services

As the leading destination for floral and gourmet gifts, 1-800-Flowers.com provides ease and convenience when shopping for the important people in your life, for the most important moments. 1-800-Flowers.com provides a wide variety of gift baskets and gourmet food offerings from its family of brands, which customers can choose to add to their floral arrangements. As an authority in floral gifting, 1-800-Flowers.com offers a wide variety of collections featuring original floral arrangements and cut blooms that arrive fresh from the farms.

An e-commerce leader in the industry, 1-800-Flowers.com's website allows customers to choose from various categories, including same-day delivery, occasions, flower type, gift baskets, and gourmet food. In addition, the website features content and tips from experts including floral care, DIY ideas, flower meanings and more. 1-800-Flowers.com offers an easy and convenient online shopping experience, providing customers with same-day floral and gift delivery as well as a customer service hub to answer questions and easily track orders.

To further enhance the shopping experience, customers may choose to become a member of the Celebrations Passport® loyalty program, which offers free standard shipping and no service charge for one full year on purchases made across the company’s family of brands.

Flower Selection

Exotic Blooms

Live Plants

Custom Arrangements

Hand-Held Bouquets

Fresh Arrangements in Vase

Artificial Flower

Boutonnieres

Corsages

Cut Flowers (without vase)

Other Gift Items

Gift Baskets

Gourmet Treats

Customized Greeting Cards

Wine

Balloons

Designer Products

Gift Cards

Outsourcing

In-Season Blooms

Local Sources

Greenhouse Flowers

Order and Delivery Options

International Delivery

Same Day Delivery

Shipping Fee

From $4.99 to $45.99 (weekend charges may apply)

Priority Shipping

Local Florist Delivery

Online Ordering

Order Tracking

Occasions and Events

 

Christmas

 

Birthday

Anniversary

Sympathy and Funerals

Congratulations

Thank You

Housewarming

Get Well

Weddings

Business Gifting

Retirement

Graduation

Love and Romance

New Baby

I'm Sorry

Others

Customer Assistance

Money Back Guarantee

Service Charge

From $6.99 to $23.99

Phone

Email

FAQs

Knowledge Base

Store Locator

Shipping and Service Fees

Service charges applied to delivery by florist:

Amount of Product

Service Charge

Up to $99.99

$14.99

$100 and up

$17.99

*Weekend and holiday fees may apply

Shipping charges applied to delivery from UPS or FedEx:

Amount of Product

Total Shipping Charge

Up to $14.99

$4.99

$15.00 to $79.99

$14.99

$80 to $99.99

$17.99

$100 to $149.99

$19.99

$150 to $249.99

$25.99

$250 to $349.99

$35.99

$350 and up

$45.99

*Weekend charges may apply

For items that require special handling:

Shipping Method

Additional Charge per Delivery Address

3rd business day

$6.99

2nd business day

$7.99

Next business day

$9.99

Saturday

Up to $19.99

Flower Delivery at 1-800-Flowers.com

1-800-Fowers.com makes selecting flower arrangements simple with its easy-to-navigate interface and categories. No matter what type of celebration, 1-800-Flowers.com has the flowers and gift options that communicate the right message for any occasion.


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12 Customer Comments & Reviews

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N
nhsecti
2/15/2019
Our office ordered flowers for a funeral, we told them it needed to be there by 2 pm. We went to the funeral home, no flowers. They did not arrive until nearly 7pm! Speaking to their customer service was like banging our head on a brick wall. They kept offering to deliver them to the persons home. well, they live alone and they are dead now. They wouldn't give us a credit or anything because "they got delivered". yeah five hours late! They needed to be there by 2pm. Somehow they could not get this. DO. NOT. USE. THIS. COMPANY!!! hard enough dealing with a loss, but to have them just blatantly refuse to give any compensation for a flower arrangement going to the funeral... Read More


L
Laura V
11/5/2018
I was charged $150 for a beautiful bouquet. What arrived was a sloppy and embarassing mess. Not to mention the multiple calls wherein thwy requested information that had already been provided to them. When you have a loved one die you shouldn't have to re-supply the information that was already submitted on the order. Then face the embarassment of a sloppy bouquet that was mostely dead/wilted carnations instead of carnations, roses and lillies I ordered. 1 star is too good for them. Too bad I can't post pictures here to show the slop.



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