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FTD Flower Delivery Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
24 Customer Comments & Reviews - see all comments
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FTD offers national and international flower and gift deliveries for various kinds of occasions and events. The company has a wide range of flower arrangements and gift ideas for birthdays, anniversaries, weddings, and more. FTD specializes in flower deliveries, but also provides other gift options such as sweets, gift baskets, jewelry, spa products, and wine.

Features and Services

FTD specializes in flower deliveries for different types of celebrations and occasions. It also offers plants and floral arrangements through its online portal. Gift options include items such as gift baskets, wines, fruits, spa products, sweets, and jewelry.

FTD offers same- or next-day delivery through its florist network. Other orders are accepted and shipped directly to their client’s address through third-party delivery services. Products include traditional floral products and modern designs created by partner florists. FTD’s network of florists also maintain order fulfilment vehicles that allows them to provide same-day delivery options to areas across United States and Canada.

The company has a “Good As Gold”, 7-day satisfaction guarantee that assures consumers fresh and quality floral arrangements that can last for seven days. In case a customer is not satisfied with the flower’s freshness, they can contact the company within the guarantee period, for a replacement or refund. Specialty gift items that don't expire can be returned for any reason for a full refund within 30 days of receipt of the item.  

FTD not only delivers nationwide, but also offers international delivery to over 150 countries across the world. Service fees are applied to orders shipped by an FTD florist, while actual service charges for weekend and holiday deliveries may vary.

Flower Selection

Exotic Blooms

✔

Live Plants

✔

Custom Arrangements

✔

Hand-Held Bouquets

✔

Fresh Arrangements in Vase

✔

Artificial Flower

✔

Boutonnieres

✔

Corsages

✔

Cut Flowers (without vase)

✔

Other Gift Items

Gift Baskets

✔

Gourmet Treats

✔

Customized Greeting Cards

✔

Wine

✔

Balloons

✔

Designer Products

✔

Gift Cards

✔

Outsourcing

In-Season Blooms

✔

Locally Sources

✔

Greenhouse Flowers

✔

Order and Delivery Options

International Delivery

✔

Same Day Delivery

✔

Shipping Fee

$11.99-$29.99

Priority Shipping

✔

Local Florist Delivery

✔

Online Ordering

✔

Order Tracking

✔

Occasions and Events

 

Christmas

 

Birthday

✔

Anniversary

✔

Sympathy and Funerals

✔

Congratulations

✔

Thank You

✔

Housewarming

✔

Get Well

✔

Weddings

✔

Business Gifting

✔

Retirement

✔

Graduation

✔

Love and Romance

✔

New Baby

✔

Im Sorry

✔

Others

✔

Customer Assistance

Money Back Guarantee

✗

Service Charge

Varies

Phone

✔

Email

✔

FAQs

✔

Knowledge Base

✔

Store Locator

✗

Flower Delivery at FTD

FTD is a good option for customers planning to send gifts or flowers internationally. Its “Good As Gold” 7 day satisfaction guarantee assures clients that their flowers remain fresh when they reach their destination.

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24 Customer Comments & Reviews

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dbrazil828
7/14/2020
I ordered a funeral arrangement on 7/11 for a 7/13 memorial service. On 7/13 I received an email telling me it needed more delivery info. When I called they said they were not able to deliver it to the funeral home before the service and would need the delivery info to deliver to the families home, same day. On 7/14 I checked on my order since I hadn't received a delivery notice and saw that it was being delivered that day. BEYOND UPSET!!!! Not only do the flower not arrive for the service, but they couldn't even deliver them to the home the same day with a 2 day lead time on the order. UNACCEPTABLE, DO NOT ORDER from this company. PATHETIC

Courtney L
5/26/2020
I ordered an orchid, and received an email that they had to make a substitute for my order. When I called to inquire, they said they had tried to get a hold of me via email and because I didn't respond they made the substitution. I literally called them back within five minutes of the email and their call. They sent a lower value item and were extremely rude and when I asked if I could select something else they said they would just cancel my order.

M
Matt
5/9/2020
This place is awful. Never ever again will I spend a dime here. They take your money and schedule an appointment before they see if the actually can deliver, then they let you know the day before they can’t do it. Thanks for ruining Mother’s Day FTD. Dawn the supervisor could not care less after waiting more than 2 hours on the phone. And hung up on 3 times. This business model is a SCAM.

irigoetz
5/7/2020
They are the worst! HOW are they still in business? I have never experienced that type of horrible customer service, I mean THE WORST! They cancelled my Mother's Day order less than 24hrs before delivery. Who does that?!

deepseagr
2/24/2020
They were horrible. Delivery date on international shipping was meant to be on the 15th of Feb 2020 and never happened after 3 phone calls, emails etc. Never had so much hassle. I spoke with some short of service center somewhere in Asia for sure. Finally I cancelled my order and asked for the full refund. Will see if they will return the 150 dollars they had charged me. FTD is run by a bunch of useless idiots that they don't care anymore. But they will still be in business cause of some suckers like me that have give them money to hold for 20 days to gain out of . Is a fraud for a company

M
Mike
2/14/2020
Selected FTD to send flowers to my wife because they were working with USAA. As a Disabled Vet I try to use companies that advertise with other companies I know work with military and veterans. Picked delivery for the 13th of Feb. Placed the order on 2 Feb and thought I was golden, had the flowers ordered and everything was set. After waiting all evening on the 13th nothing shows. I check FTD and the chat rep says the delivery cannot be made because they don't have a florist in my local area. So I then call customer service and I am told the best they can do is deliver on the 18th. Kinda defeats the purpose of ordering for Valentines Day. Then they proceed to tell me they attempted... Read More

A
Adam L
2/5/2020
I ordered an arrangement based on what was represented on their website. The first delivery was nothing close to what was pictured. They refunded my fee and then redelivered the arrangement. The re-delivery was equally atrocious and was not close to what I actually ordered. Their customer service is/was terrible. I would never, ever recommend anyone ever use FTD. And if they do, check carefully because you will not get what you pay for.

jmstelmach
12/21/2019
I have had two consecutive horrible experiences with FTD. The first was for a birthday. The arrangement was nothing like the description or site photo. It had fewer flowers and a completely different (which the touted on their website). I ended up going to a local florist for a very nice arrangement, but a day after the birthday. Thinking it was a fluke, I ordered an arrangement for my mother. I received confirmation that it was delivered, which it was not. After two calls and an email (the chat for FTD did not function), I was told I would get a 20% discount. This after spending an hour and having delivery two days late. I suggest everyone to avoid FTD.

P
Peter B
11/17/2019
Tried sending a flower arrangement for the birthday of the wife of a friend of mine. The day after the expected delivery I check the tracking FTD provided and see that no delivery was made. I contacted FTD asking what was going on. I got an automated reply saying that the flowers I had ordered was not available in my area. Now note, I do mot love in the boondocks, but in Austin TX, and couldn’t they tell me it was not available when I ordered it? I called FTD saying I could order another arrangement for same price or less, BUT it would not be delivered but tomorrow, that his two days after the expected day. Would they have advised me of the non delivery had I not checked? No apologies, no... Read More

C
Corinne
11/15/2019
I purchased flowers in sympathy for friends who had just suffered a loss.  I ordered them on a Wednesday, about noon, for same day delivery.  They happily took my money and guaranteed delivery.  I called Wednesday at 530pm because there were no flowers.  I was told, so sorry "we failed to secure a local florist" and "we promise to deliver tomorrow and we'll upgrade your order for free".  Ok, I thought, that's fine.  Just refund my same day delivery fee.  Thursday comes and goes, no flowers.  I call again, and receive the exact same "we failed to secure a local florist" and "we promise to deliver tomorrow and we'll upgrade your order for free".  I'm already $58 out of pocket, so I give them... Read More

Our Partner
  • International delivery to selected countries
  • 7-day satisfaction guarantee
  • Wide range of flower arrangements for different occasions
  • Different variety of gift ideas
  • Same day delivery
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