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Progressive Home Insurance Review

13 Customer Comments & Reviews - see all comments
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Progressive is an American insurance company that offers homeowners insurance, among other types of coverages.

The company was founded in 1937 and today has the 15th largest market share of all American homeowners insurers. It sells homeowners policies in 19 states and the District of Columbia.
 
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How is Progressive rated?

Breakdown

4.5/5
Coverage Options
4.5/5
Pricing and Discounts
4.8/5
Customer Service
5.0/5
Financial Strength
4.5/5
Add-On Coverages

Overall Rating: 4.7 / 5 (Excellent)

With its solid financials, eight decades of business experience, and commitment to providing consumers with modern mobile and internet customer interfaces, Progressive is an excellent choice for homeowners coverage.

Financial Strength

Financial Strength - 5 / 5

Progressive enjoys high ratings from Standard & Poor's, Moody's, and AM Best.

The company appears to be on a sound financial footing. Though they only write homeowners policies in 19 states, these have enough geographic diversity to protect the company against heavy and localized claims experience resulting from a natural disaster or other event.
Underwriter
Progressive Casualty
Marketshare
1.01%
Premiums Written
$925
Standard & Poor's Financial Rating
AA
Moody's Financial Rating
Aa2
AM Best Financial Rating
A+
*The above information reflects the financial strength of the underwriter of the Progressive home insurance policies: Progressive Casualty.

Customer Experience

Customer Service - 4.8 / 5

The company is rated A+ by the BBB. As with most sizable companies of any industry, Progressive's negative BBB reviews significantly outnumber its positive ones, but the company's statistics here are in line with most other insurers of comparable size.

Communicating with the company is generally done online or through an app, rather than in person.

Customer Ratings

Trust Pilot Rating
4.7 out of 5
BBB Rating
A+
Number of BBB Positive Reviews
4
Number of BBB Neutral Reviews
5
Number of BBB Negative Reviews
153
Date Collected
2017-10-10

Progressive Coverage

Coverage Options - 4.5 / 5

Progressive offers the usual suite of homeowners insurance coverages - structures, personal property, and liability.

It also offers the most commonly available optional coverages, in addition to an unusual inflation coverage, which automatically adjusts insurance levels to keep up with rising building and repair costs.
Basic Coverage Types
Dwelling Protection
Other Structures Protection
Personal Property Protection
Liability Protection
Guest Medical Protection
Additional Coverage
Scheduled Personal Property Coverage

Pricing & Discounts

Pricing and Discounts - 4.5 / 5

Many companies claim that automating their policy initiation service reduces costs and saves consumers money.

As evidenced by Progressive's above-average rating for pricing, however, this is one company that appears to have lived up to its claims. Discounts are available for customers that already hold other Progressive policies, have home security systems, or are retired.

Household Discounts

  • New Home
  • Home Safety Features

Policy Discounts

  • Multi-Policy
  • Higher Deductible
  • Claim-Free

Contact & Additional Information

Homepage URL
https://www.progressive.com
Company Phone
(855) 758-0630
Headquarters Address
6300 Wilson Mills Road, Mayfield Village, OH, 44143
Mailing Address
6300 Wilson Mills Road, Mayfield Village, OH, 44143
Year Founded
1937

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13 Customer Comments & Reviews

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J
Jacob D
8/5/2019
Progressive home insurance is the worst; I can't wait to cancel my policy and have Progressive out of my life forever. Multiple severe hailstorms early this summer in Iowa; started finding shingles in my yard whenever I'd mow and the neighbor behind me mentioned there were some sections missing. Hired a contractor to come and assess the damage and he mentioned the roof would most likely need to be replaced and gave me an estimate of the cost. I filed a claim through ASI, which was terrible; about a month later, they sent a field representative to inspect my roof. Later received a letter in the mail stating they had found massive electrical damage; that didn't make sense (my claim was... Read More

V
Virginia G
2/10/2019
Are you kidding me? We have progressive home insurance. They use ASI as the people who deal with their claims. It is the worst costumer service I have ever experienced. After literally 6 unreturned calls I still haven’t talked to the person assigned to handle our claim. We have a roof that is leaking in Oregon during the rainiest season. The adjuster told us they won’t be covering the leak after they okayed a separate company to come tear our carpeting up and left a hole in the drywall.So if that is the best insurance I don’t know what the other company’s must be like.

M
Martha U
8/24/2017
802 s 8 St Aransas pass tx 78336

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