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State Farm Home Insurance Review

13 Customer Comments & Reviews - see all comments
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State Farm is one of the largest providers of insurance policies in the U.S. Founded in 1922 and headquartered in Illinois, the company provides insurance products including general, auto, accident, homeowners, condo owners, renters, life, fire and casualty, health, disability, and long term care.

Consistent customer satisfaction remains one of State Farm's most important priorities, and they consistently receive high ratings in this area. State Farm has an excellent four-star TrustPilot score.
 
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How is State Farm rated?

Breakdown

5.0/5
Coverage Options
4.3/5
Pricing and Discounts
4.5/5
Customer Service
5.0/5
Financial Strength
4.3/5
Add-On Coverages

Overall Rating: 4.6 / 5 (Excellent)

You can't really choose a more stable firm for homeowners insurance than State Farm.

The organization has been in operation for almost 100 years and has an unparalleled reputation for financial stability and customer service.

State Farm, however, has endured a few hits to its reputation recently as the company is currently refunding more than $13 million to customers in California due to overcharging.

It is not clear how this will affect the company's credibility in the long term.

Financial Strength

Financial Strength - 5 / 5

State Farm is at the top of the heap when it comes to financial strength. The company boasts very high marks from A.M. Best and Standard & Poor's.

What's more, in terms of marketshare and premiums written, State Farm is the largest insurer in the nation.

So in exchange for higher premiums, you will be getting the most solid financial backing possible in terms of their ability to pay claims far into the future.
Underwriter
State Farm Mutual Automobile Insurance Company
Marketshare
10.19%
Premiums Written
$62,192,179,982
Standard & Poor's Financial Rating
AA
AM Best Financial Rating
A++
*The above information reflects the financial strength of the underwriter of the State Farm home insurance policies: State Farm Mutual Automobile Insurance Company.

Customer Experience

Customer Service - 4.5 / 5

State Farm's BBB grade was markedly decreased recently due to a judgment that they had overcharged customers in California approximately $13.3 million.

The company has been ordered to refund this money with interest and is currently complying.

State Farm, however, has a good Trustpilot score and less NAIC complaints than the national average.

National Association of Insurance Commissioners

NAIC Complaint Ratio
0.76
NAIC Total Complaints
114
*The NAIC complaint ratio (in this case 0.76) is a ratio of the number of complaints a company received to the total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Customer Ratings

Trust Pilot Rating
7.5 out of 5
BBB Rating
D-
Number of BBB Positive Reviews
4
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
127
Date Collected
2017-11-02

State Farm Coverage

Coverage Options - 5 / 5

State Farm offers just about any type of standard and additional coverage under the sun.

This includes normal dwelling protection, liability, and medical expenses, but also includes standalone floaters for expensive items and enhanced dwelling protection.
Basic Coverage Types
Dwelling Protection
Other Structures Protection
Personal Property Protection
Liability Protection
Guest Medical Protection
Additional Living Expense Coverage
Additional Coverage
Water Backup Coverage
Enhanced Dwelling Protection
Scheduled Personal Property Coverage

Pricing & Discounts

Pricing and Discounts - 4.3 / 5

State Farm's list of discounts is shorter than average when compared to some of the other carriers we evaluate.

They only advertise discounts for home security and impact resistant roofs.

On the policy level customers can get discounts bundling home insurance with many of State Farms other insurance products.

Household Discounts

  • Home Safety Features
  • Impact Resistant Roof

Policy Discounts

  • Multi-Policy

Contact & Additional Information

Homepage URL
https://www.statefarm.com
Company Phone
(800) 782-8332
Headquarters Address
One State Farm Plaza, Bloomington, IL, 61710
Year Founded
1922

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13 Customer Comments & Reviews

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J
john d
11/6/2016
They take your money fast, But don't like to pay claims. State farm is the biggest scammer of them all. They are going to hell in a hand basket....

M
Monique
10/31/2016
State Farm insurance is not as good as the commercials and agents suggest. Even if you pay your insurance every month on time, you can have a different claims two to three years apart and they will find a way to drop you. I wish their was half a star(1/2 star rating). State Farm really stinks!!!!

M
Mary N
10/31/2016
I have had only State Farm insurance for both my cars and homes for 40 years. I have had a bad two years and my shed fell under the heavy weight of snow and this was my third claim between 1995 and 2015 and they made me increase my deductible to $1000 in order not to loose my insurance. Then I had a power surge 8 months later. I spent over $1500 to have the meter box on my pole replaced and when the electric came back on most of my appliances and my furnace were not working. I called State Farm in case I needed to replace my 4 year old furnace. I ended up loosing all the appliances but the furnace was fixable so I did not submit anything so I didn't loose my insurance. Now 10... Read More

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  • One of the country’s leading providers of home insurance
  • Limited discounts available
  • Solid financial ratings
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