Hotels.com Hotels Review
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36 Customer Comments & Reviews - see all comments
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Originally established as the Hotel Reservations Network in 1991, Hotels.com is a hotel booking website based in Dallas, Texas. Customers can book hotels via their online website or over the phone, choosing between more than 325,000 hotels in approximately 19,000 locations. The company has over 80 local websites in a number of different languages.
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36 Customer Comments & Reviews
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Hotels provided me with a voucher refund rather than money due to a covid cancellation. I booked the next trip using the voucher and once again the province went into lockdown. Hotels.com kept the voucher booking and won't refund it.
The service is terrible! I searched for hotels in my area, and I booked one that was recommended. I noticed very quickly that the hotel I booked was actually over an hour from the location I searched. I canceled within 10 minutes, but was then told I wouldn't get a refund. I called and spoke to three people for over two hours asking to either get a refund, get a credit to use at another hotel, or get the booking reinstated and was refused. Absolutely terrible service. Do not use!
Do not book through hotels.com, I tried it to save a few bucks on a booking, but it was a bad idea. My booking was "guaranteed" by hotels.com, but the hotel never received it and didn't have a room available. I had to take my family somewhere else late at night, and then fight with Hotels.com for 3 weeks for a refund.
I don't know how your company remains in business. You have the worst customer service I have ever encountered. You farm out your "customer service" overseas to people that barely speak English and I am sure you pay them coins. I far as I am concerned, you suck and I hope you rot in hell.
This is the worst company ever, I had a trip in the beginning of COVID19 that was cancelled because the world was cancelled. They refuse to refund me my money by stating this is a non-refundable trip. I would not agree to this company or book another trip ever through it. The world is still not open and they are still holding to this statement. When you call them you get an over seas operator that laughs at you and says this is all we can do for you.
I made a reservation, chose to pay at hotel option. Once i made the reservation, hotels.com had already taken the money straight from my account. I called, the rep. said i will should be happy that i will receive my money within 30 days. Never ever use hotels.com as there options of payment are fraudulent.
Reserve una semana en Varadero ,el hotel cerro por el covid-19, las aerolineas me cancelaron por el covid-19, hoteles.com no me quisieron cambiar la fecha ni devolver el dinero ,me siento estafado
What a shameful bunch of liars Hotels.com are, I wish you had a zero star rating!!! Not an "A" Because of COVID-19, my 20th Anniversary $4175 hotel reservation had to be canceled. Luckily, we had paid for the trip throughout the year, as I am a teacher and it was an around the world trip. My husband has had a kidney transplant and is now diabetic due to the anti-rejection medications. He works in the travel industry and was taken out of work and put on disability early on. We contacted the hotel and sent them the doctor's letter stating he could not travel to these locations or travel abroad. They were gracious, kind, and fine with refunding the money. For 8 weeks, we try twice, weekly to... Read More
DO NOT RISK YOUR MONEY! I made a reservation and within 10 minutes cancelled. The website said a deposit was required for a December 2020 stay. Yet, when I logged on to check my credit card, Hotels.com charged the entire stay (nearly $6,000.00) to my account. So, with the "free cancellation" that they offered I cancelled. They haven't refunded the amount to my credit card and are using COVID-19 as an excuse to delay. When I spoke with Hotels.com the "customer service" rep said it would take at least 30 days (first he said 35) for them to supply the credit. They are holding my money and therefore I can't make another reservation. I have filed a dispute with the credit card, will take... Read More
The unique situation presented by the COVID-19 pandemic caused us to cancel our wedding and honeymoon, which was to include a stay at The Hotel Jakarta Amsterdam for which we paid Hotels.com a $519 non-refundable deposit about 7 months ago, before Covid-19 even existed. Our flight to Amsterdam was canceled by the airline. Our cruise (which was departing from Amsterdam) was canceled by the cruise line. None of this was our fault–we simply have no way of getting to the hotel unless we walk from Los Angeles, which is a really long walk and then there’s the Atlantic Ocean in between, and neither of us can swim that far. Hotels.com refuses to issue a refund, trying to blame it on the... Read More
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- Uncomplicated, user-friendly rewards program
- Several payment options, including gift-cards
- Can find special group rates for events
- Option to filter search results by neighborhood and landmarks
- Secret prices help members get even lower rates
