Otel.com Hotels Review
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46 Customer Comments & Reviews - see all comments
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Otel.com is an online discount travel website which helps customers obtain the lowest hotel rates available, backed by their best rate guarantee. Since its founding in February 2004, Otel.com has quickly become one of the lead websites for hotel bookings. They have a 6.7 out of 10 score on TrustPilot, and no BBB rating appears, either under their own name or their parent company, MetGlobal.
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46 Customer Comments & Reviews
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My otel reservation was canceled because of Covid last May 2020. I was to be issued a full refund to my Capital One account for per your management. You never refunded my money. $1224.24. I am currently working with my state Senator and have contacted President Trump as the reservation was for his hotel in Las Vegas. You are a cheat and a fraud!! Have some honor and integrity about your business! Refund my money now!!!
No response from paying you for our Cabo hotel. Your company needs to return peoples money. I cancelled on time and nothing back from you. You offerred free cancellation up to 30 days before. I cancelled and no corresspondance.
What a scam. I got Free Cancellation for a hotel, had to cancel the hotel and did so 3 months in advance and they won’t return my money. Otel.fraud
These people are thieves. I had a booking canceled back in march due to covid and they are refusing to issue a refund they went and retroactively changed their policy to no refunds. They offered a credit but i told them that is not acceptable and cited their policy and they refuse to respond. I have filed a Fraud complaint with the Federal trade commission and BBB. Buyer beware!!
Otel stole my money from A HOTEL reservation I had in Las Vegas. Do not use this company. There are 778 people who belong to a Facebook group called "Scammed by Otel.com" and not 1 person has had their money returned.
I am not happy with refund policy. Due to the pandemic I wasn't able to make my trip because everything was closed or cancelled. I cancelled way back in April and I haven't received my refund. Elizabeth Martinez
They are an unethical company that they lie easily and try to steal the money of their customers.
I do not need to spend time to write here about how they conduct their business. Just search on Google "scammed by otel.com" and you will find the Facebook page of all victims and you can read what people say about them.
I tried to cancel a hotel reservation due to Covid 19. The hotel itself indicated they were accepting cancellations up to 24 hours before the arrival date. I asked for the cancellation 5 days before my arrival date. I never even got a response to my cancellation request. The only thing I got was an automated message indicating they would be in touch. When I tried to call their telephone number, the greeting said that cancellations should be submitted online. My travel date has come and gone and now Paypal refuses to issue a refund. If you search around you will find that this is a common pattern, poor customer service and exceptionally poor handling of cancellation requests.
Please do not ever book travel with Otel.com. In Feb 2020, I booked a 3-night stay at a New Orleans hotel - the fare was fully refundable until April. (Which I have written in the confirmation email.) Once the pandemic hit, I canceled the reservation through Otel's website in mid-March and received a notice that I would be receiving my refund. A few weeks later they sent me a correspondence through their site that I'd be receiving a credit. Have had multiple back and forths with them to the point where I disputed the charge through American Express. Once I did that, they emailed and then called me directly to say that the pandemic has greatly affected their business, and asked me to remove... Read More
As long as I cancelled before June 8th, I cancelled May 25, I would be given a refund... They now telling me due to Covid, there will be no "refunds" and they are hoping I will understand... and will book again thru them in the future... huh! FAT CHANCE!
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