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Aura Identity Theft Protection Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
7 Customer Comments & Reviews - see all comments
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Formed in 2019, Aura is a technology company that specializes in personal identity protection and digital security products that enable customers to manage their information in a safe and effective way. Aura’s all-in-one digital security solution includes identity theft protection, credit monitoring, antivirus software, VPNs, and privacy solutions.

WHAT DOES AURA PROTECT AGAINST?

Aura provides protection against identity theft and financial fraud, as well as device security. It does this by offering multiple protection tools that seamlessly integrate and simplify the use of the company's comprehensive security solution.

FEATURES AND SERVICES

Individuals and families who wish to use Aura’s service can choose from three distinct packages: the Basic, Total, and Ultimate plans.

The Basic plan offers core ID theft and device protection using several tools, including:

  • Personal information and ID monitoring

  • Online account monitoring

  • Social Security and ID authentication monitoring

  • Lost wallet protection

  • Antivirus for one device

  • Wi-Fi security VPN for one device

The Total plan offers the same ID theft protection as the Basic plan, but adds financial fraud protection measures such as:

  • Credit monitoring for all three bureaus

  • Monthly credit score1

  • Credit lock

  • Bank account monitoring

  • Financial transaction monitoring

  • Antivirus for up to five devices

  • Wi-Fi security VPN for up to five devices

The Ultimate plan is the most comprehensive of all and offers complete ID theft and financial fraud protection, plus white glove resolution. In addition to everything mentioned in the previous plans, the Ultimate plan adds:

  • Criminal courts and records monitoring

  • Home title and address monitoring

  • Annual credit report for the three bureaus

  • White Glove fraud resolution

  • Antivirus for up to ten devices

  • Wi-Fi security VPN for up to ten devices

All plans come with up to $1 million in insurance coverage* underwritten by subsidiaries or affiliates of American International Group Inc. It covers eligible losses incurred due to identity theft, including possible legal fees.


PRICE

Customers can subscribe to the plans on a monthly or annual basis. Annual subscriptions carry significant discounts. Family plans include up to 10 family members—a very economical solution for large households when compared to many competitors' services.

Individual Plans:

 

  Monthly  

  Annually

  Basic

  $9

  $84 ($7/month)

  Total

  $16

 $156 ($13/month)  

  Ultimate. 

  $24

  $240($30/month)

Family Plans

 

  Monthly  

    Annually

 Basic

  $12

  $120 ($10 per month)  

 Total

  $22

  $216 ($18 per month)

 Ultimate  

  $30

  $300 ($25 per month)

Annual plans come with a 60-day money-back guarantee.

CUSTOMER SERVICE

All Aura customers have access to 24/7, U.S.-based customer support over the phone or email. 

Aura is an accredited business and carries an A+ rating in the BBB. Even though it’s a relatively new company, it was formed by a combination of companies with vast experience in the technology security industry.

BOTTOM LINE

Aura offers all-in-one digital security and fraud protection for your personal and financial information as well as your devices. By having three different options, customers can choose which one works best for their security needs. The company's clear pricing structure makes it easy to know what you’re getting into.

* Identity Theft Insurance is underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.

* Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.

¹ The score you receive with Aura is provided for educational purposes to help you understand your credit. It is calculated using the information contained in your TransUnion or Experian credit file. Lenders use many different credit scoring systems, and the score you receive with Aura is not the same score used by lenders to evaluate your credit.

 


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7 Customer Comments & Reviews

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John F
10/25/2024
The product itself is ok, but not as good as some others. My complaint is with an unethical company that refuses to cancel my account and provide a refund. I was as supposed to get a 30 day prior notice of automatic renewal. Never received it, but did get a notification that my account was renewed and my credit card charged. Before the charge even went from pending to posted, I called and requested the account be cancelled and a refund be issued. The refund was refused based on a so called "no refund policy." I never saw nor agreed to such a policy, a policy that shouldn't even exist if the company believed in their product. Beware of this company unless you appreciate paying for... Read More


N
NancyC
8/11/2023
Been getting alerts as expected about over-limit transactions. But today spent 25 minutes trying to chat with Aura support. Could not upload a .csv file -"unsupported file type". 1st "specialist" (after 'bot) "did not understand" my clear, repeated "cannot upload .csv file" She hung up the chat after I replied 3 times. Submitted 1 star rating, tried again. 2nd "specialist" requested detail. I provided error msg. She responded I should call support line, 8 AM to 9 PM. Submitted another 1 star rating. Called support line, (noon), was on hold waiting for "next available specialist" exactly 1 hr 5 sec, then call disconnected. Not 24/7 support! 1 1/2 hrs, no help.


Robert F
5/19/2023
I did the 14 day trail to give it a try, when I canceled on the 13th Day they charged me the $129.60. There tech support was no help. I would not recommend. Stay away if you like your hard earned money.


johncolleen2007
10/28/2022
I started Aura, then I read a lot of Aura customer remarks for the past few months on their website, and most of the reviewers had a lot of problems. So I went to cancel my membership after only being a member for less than 10 minutes, and they charged my card, and said I will have a membership paid for until Nov 29th No refunds. That is card THEFT BY DECEPTION my mistake on taking other companies reviews a SCAM


J
Jim K
10/28/2022
Beware, they are not honoring the free trial. Began exploring a signup and one the first things they ask for is your credit card. They apparently bill it instantly. Once I got to the application stage where they were asking me for all my financial login info, I decided this was not a good idea and aborted the signup, yet I still was billed and they refuse to refund.


cdale42
5/18/2022
Check your math in the pricing info above regarding individual plans, Ultimate, Annually $240($30/month) should be $240($20/month), looks dumb.


L
Lois
4/21/2022
I was attracted to Aura Identity Protection because it advertised 24/7 customer service. I live with my sister and called 8:00AM this morning to ask if the $22 month couple rate would cover myself and my sister. The person answering sounded like they were half asleep and had a heavy accent. She told me she would have to check and get back to me. I hung up. Seems to me Aura's 24/7 customer service is just another after business hours call center.



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