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IdentityIQ Identity Theft Protection Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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Founded in 2009, IdentityIQ is an identity theft protection and credit monitoring company. They offer comprehensive product bundles that include identity theft protection, credit reporting & scores, and credit monitoring. The company is BBB accredited and carries an A+ grade.
 
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IdentityIQ offers identity theft protection services with multiple protection packages. The Secure Plan offers all the basic features like 1 bureau credit monitoring and identity theft insurance for $6.99/mo. On the other end of the spectrum is the company's deluxe plan Secure Max, which sells for $29.99/mo and supplies more advanced features like 3 bureau credit reports and scores, family protection1, identity theft restoration assistance with LPOA (limited power of attorney) and much more. IdentityIQ has been helping people secure their personal information for almost a decade. Security features include application monitoring, dark web monitoring, and US-based ID restoration services. IdentityIQ also offers up to $1 million in identity theft insurance* and recovery assistance.

What do the plans include?

 

 

Secure

Secure Plus

Secure Pro

Secure Max

Credit Reports and Scores

No

Annual 3 Bureau

Bi-Annual 3 Bureau

Monthly 3 Bureau

Credit Report Monitoring

Daily 1 Bureau

Daily 1 Bureau

3 Bureau

3 Bureau

Dark Web & Internet Monitoring

 

Yes

Yes

Yes

Yes

Stolen Funds Reimbursement*

$1,000,000

$1,000,000

$1,000,000

$1,000,000

Coverage for Lawyers and Experts*

Yes

Yes

Yes

Yes

Personal Expense Compensation*

Yes

Yes

Yes

Yes

SSN Alerts

Yes

Yes

Yes

Yes

Synthetic ID Theft Protection

Yes

Yes

Yes

Yes

File Sharing Network Monitoring

Yes

Yes

Yes

Yes

Lost Wallet Assistance

Yes

Yes

Yes

Yes

Checking Account Report

Yes

Yes

Yes

Yes

Opt-out IQ (Junk Mail/Do Not Call List)

Yes

Yes

Yes

Yes

US-Based ID Restoration Service

Yes

Yes

Yes

Yes

Alerts on Crimes Committed in Your Name

No

No

Yes

Yes

Score Change Alerts

No

No

Yes

Yes

Credit Score Tracker

No

No

No

Yes

Credit Scores Simulator

No

No

No

Yes

Family Protection1

No

No

No

Yes

Identity Theft Restoration Assistance

 No No No Yes

 

Services

If customers of IdentityIQ should find themselves a victim of identity theft, the company will provide ID restoration assistance. Customers receive a dedicated case manager that is US-based who will create a personalized plan of action. 

Monitoring

Yes         

Fraud Alerts

Provides assistance

Credit Freeze

Provides assistance

Reimbursement Insurance

Yes, up to $1 million*

Resolution

Provides assistance

Restoration

Provides assistance

 

Prices

Secure                 $6.99

Secure Plus         $9.99

Secure Pro          $19.99

Secure Max         $29.99

 

Consumer Reviews

IdentityIQ is a BBB accredited business and carried an A+ grade by the organization. The customer complaints the company has generally received center around cancellation and billing issues. However, IdentityIQ has responded to or resolved the majority of such complaints. 

Bottom Line

IdentityIQ offers a good range of identity theft protection features and updates their services to provide a strong list of monitoring/reporting, score simulation, and family protection1 options, although these are mainly available only with the most expensive plan. Price-wise IdentityIQ is more or less in line with competitors offering similar services. One major plus is the personalized identity restoration assistance. While many companies offer advice, IdentityIQ provides a dedicated case manager who will communicate a plan directly with the victim. 

 

*1,000,000 ID Theft Insurance - provides up to $1,000,000 in coverage for funds stolen by unauthorized electronic funds transfer from an account in your name, legal fees, miscellaneous expenses, and up to $1,500 per week (five weeks maximum) for wages lost while resolving a stolen identity event. All of this with a $0 deductible. Underwritten by AIG.

1Underwritten by AIG. Free family protection available on selected plans.

 

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Customer Comments & Reviews

Loading Reviews ...
dope.schite
12/14/2019
The $1 sounds good but "DON'T FALL FOR THE FREE LUNCH" There is always a string attached.... I signed up with company in around end of August for the $1 and checked it out , when you call to cancel or pause in which I WAS going to resign up early 2020 , but instead when you call to cancel they give you a additional unmotivated sales script. After you say no to that, then they get a bit iggy and when you ask for a refund you are told you will be BLACKLISTED and not able to use the service again. This is basically a "TIME SHARE SALES PITCH mixed with Car Dealership sales tactic's with no real care about your credit or business. smh Thanks a lot for.... nothing

Charrissa F
7/23/2019
I paid $40 and cancelled and could not even finish the month for which I paid. This is a horrible service!!!

J
Jerrel
11/7/2018
I signed up for the promotional week trial, after spending some time on their website looking to cancel the membership I found out you had to call. Was told I missed the time to cancel the trial and was charged the entire fee. Kind of upset I asked to speak with another representative regarding the issue and was met with attitude from the customer service representative. I was already upset so i just decided to cancel and take it as a lost. Three Main Issues with this situation: - Why do I have to call to cancel? Seems a little shady making it so inconvenient to cancel a membership. Had no problem taking money over the internet but forced to call and cancel. - Customer Service... Read More

M
Miranda L
4/11/2018
Irony...a credit protection agency charged my credit card without my authorization. I had lost my debit card that was associated with my IdentityIQ monitoring service. I received an email from them on March 10th that we were not able to charge my credit card and asked me to update my profile, which I elected not to do with my new debit card number. Today, April 11th, I was charged twice for $14.95 on my new card which I never gave them the account number. I called the company to request a refund and to ask how they got my new debit card number and I was told that my bank gave it to them (which is not the case, I verified with my bank). I was told that they would only refund one charge for... Read More

J
Jerry M
3/21/2018
This company is a complete RIP-OFF. DO NOT DO BUSINESS WITH THEM. They lock you into recurring payments. Then cannot backdate cancellations. You have to call back when it's about to expire, or you will be charged another month. If you choose to cancel immediately, you are still charged but will not be able to use the services for the rest of the month.

Our Partner
  • Family Protection Included at No Cost
  • Unlimited VPN & Device Security 
  • 3-bureau Credit Report Monitoring & Reports
  • Up to $1 Million Stolen Funds Reimbursement
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