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LifeLock Identity Theft Protection Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
25 Customer Comments & Reviews - see all comments
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Identity fraud can damage your finances, credit, and reputation — that is where identity theft protection services like LifeLock help protect you. LifeLock provides trusted and high-quality protection against identity fraud, in addition to credit monitoring, restoration services, and support if your identity is compromised. LifeLock also helps protect members with its Million Dollar Protection™ Package, which provides reimbursement of stolen funds, personal expense compensation, and if needed, coverage for lawyers and experts, to help resolve your identity issue. Enrollment is easy, and your protection can start within minutes.

LifeLock Plans, Pricing & Features

LifeLock Standard™ - See Plan Details

$11.99/month for the first 12 months

LifeLock Standard™ identity theft protection uses innovative monitoring technology and alert tools to help proactively safeguard your credit and finances.† LifeLock will send you alerts for potential identity theft by text, phone, email, or mobile app and if identity theft does occur, a U.S.-based Identity Restoration Specialist is there to manage your case personally.

LifeLock Standard™ membership includes all features included in the Standard plan, plus the following:

  • Up to $1 million for lawyers & experts

  • Up to $25,000 in stolen funds reimbursement

  • Up to $25,000 in personal expense reimbursement

  • Identity & Social Security Number Alerts

  • 1-Bureau Credit Monitoring¹

LifeLock Advantage™ - See Plan Details

$22.99/month for the first 12 months

LifeLock Advantage™ identity theft protection provides enhanced identity theft protection, including important notifications beyond financial and credit fraud.

LifeLock Advantage™ membership includes all features included in the Standard plan, plus the following:

  • Up to $100,000 in stolen funds reimbursement

  • Up to $100,000 in personal expense reimbursement

  • Identity Lock: TransUnion Credit File Lock 

  • Phone-Takeover Monitoring

  • Alerts on Crimes in Your Name

  • Buy-Now Pay-Later Alerts

LifeLock Ultimate Plus™ - See Plan Details

$34.99/month for the first 12 months

LifeLock Ultimate Plus™ offers the most comprehensive identity theft protection. Enhanced services include bank account application and takeover alerts, online annual three-bureau credit reports and credit scores plus monthly one-bureau credit score tracking.¹

LifeLock Ultimate Plus™ membership includes all features included in the Advantage plan, plus the following:

  • Up to $1 million in stolen funds reimbursement

  • Up to $1 million in personal expense reimbursement

  • 3-Bureau Credit Monitoring¹

  • Credit Reports & Scores¹ (1-Bureau Unlimited, 3-Bureau Annual)

  • 401(k) & Investment Account Activity Alerts

  • Home Title Monitoring 

  • Social Media Monitoring

 

How LifeLock ID Theft Protection Works

LifeLock helps keep your money safe, monitors for identity theft in places that banks, credit card providers, and credit bureaus may ignore, and reimburse out-of-pocket expenses incurred as a result of identity theft.

Three-Bureau Credit Monitoring¹

  • LifeLock monitors key changes to your credit file at the three leading credit bureaus and alerts you to help detect fraud.

Dark Web Monitoring

  • Identity thieves can buy or sell your personal information on hard-to-find dark websites and forums. LifeLock patrols the dark web and notifies you if they find your information.

Privacy Monitor™

  • Privacy Monitor helps reduce public exposure of your personal information. LifeLock’s technology scans common public people-search websites for your personal information and helps you opt out, giving you peace of mind and greater control over your online privacy.

Identity & Social Security Number Alerts†

  • It’s the foundation for all LifeLock services. They monitor for fraudulent use of your Social Security number, name, address, or date of birth in applications for credit and services. The patented system sends alerts by text, phone, email, or mobile app.

Bank & Credit Card Activity Alerts†

  • Helps protect your finances against fraud with alerts that notify you of cash withdrawals, balance transfers, and large purchases.

USPS Address Change Verification

  • Identity thieves try to divert mail to get important financial information. LifeLock lets you know of address change requests at the U.S. Postal Service linked to your identity.

File-Sharing Network Searches

  • LifeLock monitors and notifies you if they see your sensitive personal information on file-sharing networks intended for music or photos.

Alerts on Crimes Committed in your name

  • LifeLock checks court records for matches of your name and date of birth to criminal activity. It helps protect you from being falsely linked to arrests and convictions you know nothing about.

Fictitious Identity Monitoring

  • Criminals can use fake personal information connected to your identity to open accounts or commit fraud. LifeLock helps protect your identity by scanning for names and addresses connected with your Social Security number.

Checking & Savings Account Application Alerts†

  • Continuously searches for your personal information in new bank account applications at national banks, local banks, and credit unions from coast to coast.†

 Data Breach Notifications

  • Your information is virtually everywhere, from doctors, insurance companies, employers, and even your favorite retailers. LifeLock lets you know about large-scale breaches, so you can help protect your personal information.

401(k) & Investment Account Alerts†

  • Investment and retirement accounts are often the lifeline for financial growth. LifeLock helps protect your nest egg from fraudulent cash withdrawals and balance transfers.†

 

If my identity is stolen, what does LifeLock do to help me? 

Stolen Funds Reimbursement‡

  • If you have money stolen due to identity theft, LifeLock will reimburse you dollar for dollar up to $1 million.

Coverage For Lawyers & Experts‡

  • If you become a victim of identity theft while a LifeLock member, we will provide the necessary lawyers and experts if needed to help resolve your case, up to $1 million.

US Based Identity Restoration Specialists

  • If your identity is compromised, an Identity Restoration Specialist will personally handle your case and help restore your identity.

 

How to get started with LifeLock

After our careful review, we confidently say that LifeLock offers solid identity theft protection with numerous features.

Customer service from the company is also strong, with its 24/7 live member support. Other notable features include alerts when the company detects personal information, restoration services, reimbursement for stolen funds, and generous compensation for lawyers and experts.

Enrollment is easy, and your protection can start within minutes.

 

LifeLock Disclaimers:

¹ Credit reports, scores, and credit monitoring may require an additional verification process and credit services will be withheld until such process is complete.

LifeLock does not monitor all transactions at all businesses.
‡ Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage, and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions, and exclusions at: NortonLifeLock.com/legal


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25 Customer Comments & Reviews

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Cheryl A
11/20/2016
I signed up for a free trial because of suspicious things in my accounts. So far all they did was take important personal information. I haven't been able to access any information to see if I have a problem. I've called three times to get help and nothing has been done. For all I know they could be the criminals because they have all my info. It's been over a week since I signed up.


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Cynthia W
10/22/2016
Acquired Life Lock after receiving a notice that my information had been part of a theft of data from a medical insurance company. I had heard it was good and so decided to accept the rather high fee of $25/month. Received an alert of a credit inquiry. when I called, I was told often credit card companies will do this to see if they can offer a higher credit line. I asked for further investigation and was told someone would contact me. Never heard and went on with my life. I finally cancelled and now received a letter from Citibank about a recently opened account that looked suspicious. Life Lock's error. I found the Life Lock system difficult to maneuver and perhaps too big to care about... Read More


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Charles K
10/3/2016
I got a discount certificate in the mail, so I decided to give it a shot. I was filling out the on-line form when it got a little sketchy! Without really realizing it, It had tricked me into signing up my wife with another $30. per month plan. I couldn't believe they would go to such marketing "tricks" and figured it had to be a mistake. I called the number. I got a person on the phone who would not answer my question, nor would he tell me someone that could! Instead; he repeated the same line, over and over. I started looking for some crackers to throw to the parrot! I hung up and tossed out all the paperwork! I couldn't trust my personal information to a Macaw!


Tiquan D
8/15/2016
Great. Love to be on here.


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Susan S
9/30/2015
Today I tried to sign up for LifeLock protection after hearing a radio advertisement for it saying I could get a 10% discount from the plan that would normally cost $9/month. I went on line and started filling out the form and got a little confused and decided to call. After being connected with a live person I was read a presentation on a recorded line and told the plan would be $26.99 a month. I interrupted the person and asked about the $9.00 a month plan. They corrected me and said $9.99 per month. This is not what their website says. I was also told that that would not protect me against theft and loss of identity. I would really need the $26.99 per month plan. This sounds... Read More



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  • Up to $3 Million ID Theft Coverage*
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