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ZipRecruiter Job Search Site Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
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ZipRecruiter is a job search website based in Santa Monica, California, and is one of the fastest growing employment marketplaces. The company has over 8 million job postings, an award-winning mobile app, and curated email alerts. It has been featured in several publications, including the New York Times, Forbes, the Wall Street Journal, and more.
 
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How is ZipRecruiter rated?

Breakdown

5.0/5
Ease of Navigation
4.8/5
Job Alerts
4.8/5
Additional Services

Overall Rating: 4.8 / 5 (Excellent)

Although it does provide additional services, ZipRecruiter is mostly focused on bringing the best job search and application experience to its users. The website offers a massive database coupled with comprehensive filters and resume management tools. One nice feature is that the links to jobs take the applicant directly to the hiring page of the listing company's website, thereby providing job hunters with the most complete and up-to-date information about open positions. Intelligent alerts and excellent customer feedback further cements ZipRecruiter as an outstanding job search website.

ZipRecruiter Website Features

Ease of Navigation - 5 / 5

ZipRecruiter features a powerful job search engine that can find postings in between millions of listings. Many of their job postings have a one-click application option that makes the process that much easier. Users can upload their resume onto the site and it will automatically migrate it to its format, which you can then compare to the original online. Furthermore, the website will notify you of every step your application goes through–even if it's been reviewed by the employer or not. The site itself features a clean, spare, design that's easy to navigate and easy on the eyes.
Industry Focus
n/a
Search Filters
Job Type
Job Function
Location
Industry
Salary Range
Date Posted
Resume Features
Resume Writing Assistance
Online Resume Builder
Upload Resume
Automatically Populate Resume
Application Features
Monitor Application Status
One-Click Application
Job Recommendations
Yes
Career Advice
Yes
Social Media Integration
No

ZipRecruiter Notifications

Job Alerts - 4.8 / 5

ZipRecruiter can send job alerts to users by text and email. It can also send notifications to your phone through its mobile app. These alerts are customizable, but interestingly enough, do not have an option for frequency. Rather, a complex algorithm sorts out the kind of job you're looking at and how often you are doing so in order to provide the best possible suggestions for each individual consumer.
Customizable Job Alerts
Yes
Notification Method
Text
Email
App
Notification Relevance
ZipRecruiter utilizes a proprietary algorithm to analyze users' search habits and provide alerts match their interests. It also determines what frequency is most appropriate for each individual user.

ZipRecruiter Customer Experience

Additional Services - 4.8 / 5

ZipRecruiter has an A+ rating from the BBB, but nearly all of the customer reviews published on the BBB site are negative. The company does take pains, though, to respond to most of the comments it receives, which suggests a strong willingness to engage with its customers (even the unhappy ones). Its Trustpilot score is an excellent 4.7 out of 5, backed by a staggering number of reviews–over 7,000. An smart-looking app and flexible customer support alternatives further improve ZipRecruiter's customer experience score.
Year Founded
2010
Free Service
Yes
Pay Service Cost
n/a
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
82
Trustpilot Rating
4.7 out of 10
Date Collected
2020-01-16
Mobile App
Yes
Contact Method
Live Chat
Email
Phone
Online Form
Support Hours
From 6am to 6pm PST.

Company Profile

Full Name
ZipRecruiter Job Search Site
Company Website
https://www.ziprecruiter.com
Headquarters
401 Wilshire Boulevard 11th Floor, Santa Monica, CA, 90401

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Customer Comments & Reviews

Loading Reviews ...
J
Jkolp
10/24/2023
We paid for a month service to post a job and every single applicant that applied didn't respond to our requests to interview with them. Now to me that seems sketchy. All 33 applicants didn't respond? Statisically what are the odds of that? I'm thinking they are bogus applicants! When I asked about why they weren't responding to us, the salesperson simply said "oh we never have bad seeds like that who don't respond, but if you buy up on your package, I can guarantee a response". What, did they really just say that to me? TOTAL SCAM.

martinahalsey
2/3/2023
I used zip recruiter. I have gotten 6 candidates in two weeks .None of them are near our location. I contacted Zip and they said for An additional $1,200 I could get postings closer to me. This is not a truthful operation and I would rate them very poorly. The original person was very nice and when I called to complain,they refered me to some one else and for the additional amount I could get more candidates. Why was this not told to me in the beginning????

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