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Massey Lawn Care Services Review
ConsumersAdvocate.org
16 Customer Comments & Reviews - see all comments
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Founded in 1985, Massey Services is a Florida-based, family-owned company specializing in pest prevention, termite protection, landscape and irrigation services for residential and commercial customers. Employing over 2,000 team members, the company and its subsidiaries manage service centers in Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, and Oklahoma.
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16 Customer Comments & Reviews
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Ok, here goes..first off we came back to Massey,, in any case the techs, the ofc ,are great,,our problem is with your communication,,it took me 3 days to get a tech out ,, was told would be here 2x third day after phone call tech came to house ,,,no one calls to let you know no one person is coming or to let you know we are sorry we will be there next day,, I wish there was better communication,, I realize all are busy,,but a simple phone call would be great from tech to the ofc ,,ofc to us regarding status,,the rating is not for work but for follow up MJD 845 505 6830
I’ve been with Massey almost 2 years and just recently called to cancel. They service my mom’s property for lawn, irrigation, and pest. I had to call 4x as my mom kept stating she was having issues with her sprinkler system. I told them she needed to speak to someone and I kept getting invoices that someone came out, but no one spoke to her and the issue continued. I finally had enough my mom kept waiting at home and no one ever came out. When I called to cancel I was expecting that they would ask how they could make it right, but after I said we were canceling due to service issues the operator said ok I’ll process the cancellation…. Ok thank you! Just horrible!
Poor lawn care services. People involved are not commited or responsible for the service they provide.
Please dont enrol on their services and waste money.
My lawn is in such bad shape now.
We have been using Massey for the past several years and have been very happy with all the services they provide for us. (We also use their mosquito control services) Their representatives are always professional and friendly. Any time we have had a problem in between service times they always come very quickly and always take care of the problem. they offer the best pest control we have ever had.
I live in the Villages and pay to have Massey cut my lawn every Friday. Despite paying my bills the lawn does not get cut. In April my lawn was cut twice. In May, despite repeated phone calls, my lawn has only been cut once. Once in the first 27 days. Seriously? I receive promises and assurances and my grass keeps growing. Is this the service Massey gives? I would be ashamed.
Massey Services came to my home to provide only half services for lawn contract. My plan included my whole yard. New Service tech (not the same service tech from the beginning of my contract, which know the gate stays unlocked) ONLY sprayed my front yard. Contacted the company soon as a watched the cameras. I made them aware of what the issue was. They send a service tech out a few weeks later, which done the same thing, ONLY servicing my front lawn and not my back. If I'm paying full price I expect full service. If I'm only getting have service, I made them aware I will pay half price. I canceled my contract due to not getting the service I signed up for. Now they send me to... Read More
I could write almost the exact same comment as Melissa.Ivin did on
1/12/2021. Although I called to cancel my 8-2020 to 8-2021 contract months in advance (I moved in 12-2020), they are stating they never received a cancellation. They are now adding that it has to be in writing, even though my contract had ended before their supposed work was done in 10/2021. What a scam!!
I had Massey for 4 years and had no major issues. However, I sold my home and called them to let them know I didn't want to continue with their services because I no longer would be at the house. Unfortunately, they "can't find a record of my call to cancel" and continued to charge me for my services at a house I no longer own. They are now threatening to take me to a collection agency to pay for a service I cancelled. I have now called multiple times to try and handle this reasonably, and I will not respect a business that treats customers this way. These people are scammers and have horrendous customer service. Avoid at all costs!
I called customer service and spoke with Tosh about using Massey Lawn Care Services when I move there. I couldn’t have been more pleased with regard to her courteous demeanor, her patience as well as her overall product knowledge. All customer service should emulate the 5-Star service I received. I am truly grateful and look forward to utilizing the many lawn services that this company offers. A buddy who also lives in Florida has used their service now for the past 2 years and could not be any happier.
I have no idea how they got 4 stars on here, but they are worth not even free!!!! I hired them along with pest, and termite services and truly an absolute joke. To keep it brief, after 6 months of fighting with them to get done what they said they would do they finally refunded my money last year and said rest assured we will correct our problem we created. My grass looks horrible, I mean so horrible I have had other lawn services come and give me a quote at my door as they noticed how beautiful my plants are and asked, "what is the deal with your grass?" I proudly leave up my massey sign on the yard so my neighbors know to not ever use them. I have not been paying for their "services"... Read More
Top Rated
Our Partner
- Special Offer! Get 50% off your first application
- Scientifically tailored plans to bring out your lawn’s potential
- TruGreen mobile app makes lawn care easier than ever
- Pre-emergent & targeted weed control
- Backed by the Healthy Lawn Guarantee
- TruExpert PhD-certified specialists